Jump to content
Cruise Critic Community

Recommended Posts

1 minute ago, Billy Baltic said:

Was that only for a handful of upcoming cruises or was I mistaken?

Don't remember seeing anything like that.

Share this post


Link to post
Share on other sites
19 minutes ago, JDGGG said:

Yeah I started this thread out of frustration. Not sure why they won't refund. Amex did the right thing and already credited my account. They can fight it out with Royal. 

I’m surprised that they did given that you booked a NRD and will get all of that returned via a FCC.  

Share this post


Link to post
Share on other sites
3 minutes ago, bigeck said:

Could make final payment and then claim a full refund. My believing is its only once the cruise is cancelled you get 125% Fcc

That's what happened to me on the April Anthem Ta

Or a full credit - I was offered both options for my June cruise.

Share this post


Link to post
Share on other sites
6 minutes ago, Billy Baltic said:

I thought RC had reduced payment window to 60 days a few weeks back. Was that only for a handful of upcoming cruises or was I mistaken?

Royal hasn’t done this.

Share this post


Link to post
Share on other sites
2 minutes ago, Ocean Boy said:

I provide services every day and hope people, or their insurance, is going to make payment at a later date. At least RCI hasn't ready provided the service and is hoping to get paid for it.

The service you and my boss provide are significantly different and not comparable to taking a cruise. She sees people all the time that she KNOWS no payment will come. Especially in these times, it’s bad, while PPE supplies are getting low. 

Share this post


Link to post
Share on other sites
5 minutes ago, Liljo22 said:

Would be very surprised if that chargeback is not reversed.  Amex is very pro merchant and Royal will just need to show the cancellation policy you agreed to when you booked.

I was going to comment on that - Amex offers temporary credits and then, depending on the circumstances, will either confirm it is permanent or the credit will been reversed.

Share this post


Link to post
Share on other sites
Posted (edited)
17 minutes ago, mek said:

I was going to comment on that - Amex offers temporary credits and then, depending on the circumstances, will either confirm it is permanent or the credit will been reversed.

Hoping Amex will be a bit more understanding than Royal was. 

Edited by JDGGG

Share this post


Link to post
Share on other sites
5 minutes ago, Milwaukee Eight said:

The service you and my boss provide are significantly different and not comparable to taking a cruise. She sees people all the time that she KNOWS no payment will come. Especially in these times, it’s bad, while PPE supplies are getting low. 

That  is very true. But when the I read issues like the OP's the physician in me comes out. I guess that is why doctors make lousy business people.

Share this post


Link to post
Share on other sites
2 minutes ago, JDGGG said:

Hoping Amex will be a bit more understanding that Royal was. 

With the non refundable deposit Royal waived all of the $100pp change fees and you could move that entire deposit to a new cruise. 

Share this post


Link to post
Share on other sites
5 minutes ago, JDGGG said:

Hoping Amex will be a bit more understanding than Royal was. 

Are you willing to gamble on that and lose your chance at an FCC?

Share this post


Link to post
Share on other sites
13 minutes ago, Liljo22 said:

Would be very surprised if that chargeback is not reversed.  Amex is very pro merchant and Royal will just need to show the cancellation policy you agreed to when you booked.

That has been my experience working for a retailer. Fraud has been the only thing we were charged back and now even that has not happened as long as you have chip scanners and don't allow the customer to swipe.

 

Share this post


Link to post
Share on other sites
Posted (edited)
16 minutes ago, JDGGG said:

Hoping Amex will be a bit more understanding that Royal was. 

I hope it works out for you but I wouldn't hold my breath.  Amex will either get Royal to agree to the refund, which I personally think is highly unlikely or Amex will absorb the loss, which I think is even more unlikely.

I'm sorry you have so much money tied up with your cruise - I'm sure many are in the same situation.  I got an unbelievable LOW price on my Nov Oasis cruise and when final payment is due it will not be a huge amount of money, so I will just pay and ride it out.  If we get to cruise - then great, but if cruises are still not up and running by then, which I believe is real possibility,  then I will get a full refund.

Edited by mek

Share this post


Link to post
Share on other sites
1 hour ago, JDGGG said:

I cannot believe the way I was treated. 

 

Anyone else have similar experiences?

 

Hello Boca Neighbor.

 

I can. 

 

Countless. 

 

 

Share this post


Link to post
Share on other sites
Posted (edited)
12 minutes ago, Biker19 said:

Are you willing to gamble on that and lose your chance at an FCC?

At this point yes. FCCs might be useless if RCI goes bankrupt.

Edited by JDGGG

Share this post


Link to post
Share on other sites
Posted (edited)
4 minutes ago, JDGGG said:

At this point yes. FCCs might be useless if RCI goes bankrupt.

Sorry for your issues but now we see the real issue. 
 

In my opinion 

Edited by Milwaukee Eight

Share this post


Link to post
Share on other sites
1 hour ago, JDGGG said:

I guess so. Didn't think a worldwide pandemic was going to happen. Shame on me 😗.

 

I'm just a bit confused. What part of the phrase 'non refundable deposits' is confusing for you?  

Share this post


Link to post
Share on other sites
33 minutes ago, Biker19 said:

Don't remember seeing anything like that.

When Royal took over our booking when our UK TA went bust they gave us a final payment date of 8 weeks before the sailing.

Share this post


Link to post
Share on other sites
5 minutes ago, Milwaukee Eight said:

Sorry for your issues but now we see the real issue. 
 

In my opinion 

I guess time will tell. Lets hope this passes soon. Stay safe.

Share this post


Link to post
Share on other sites
1 minute ago, grapau27 said:

When Royal took over our booking when our UK TA went bust they gave us a final payment date of 8 weeks before the sailing.

Aren’t all UK final payment dates at day 56

Share this post


Link to post
Share on other sites
34 minutes ago, Ourusualbeach said:

Royal hasn’t done this.


this is what I was thinking of ...,

 

Share this post


Link to post
Share on other sites
1 minute ago, Billy Baltic said:


this is what I was thinking of ...,

 

Thanks, my memory is obviously terrible and totally forgot about those few temporary changes. 

Share this post


Link to post
Share on other sites
3 minutes ago, Ourusualbeach said:

Aren’t all UK final payment dates at day 56

We have always used a TA and final payment was 12 weeks.

Deposits are always non refundable for UK bookings.

Share this post


Link to post
Share on other sites

Don't book with non- refundalble deposits.

 

That was your first mistake....

Share this post


Link to post
Share on other sites
2 minutes ago, grapau27 said:

We have always used a TA and final payment was 12 weeks.

That's TA's final payment date - not RCI's.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Forum Assistance
      • SPECIAL EVENT: Q&A with the Quark Expeditions Team!
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...