Constellation Feb 1/20 15 night Dubai to Singapore cruise

[elapel01]

Hi,

 

Was anyone on this cruise?  Our close friends were on this and lost a lot of money because the ship ended up not being able to disembark in Singapore as planned?  Apparently Dubai port told Celebrity if they docked in Singapore the ship would not be allowed to go into port at Dubai (next cruise-reserve itinerary).  

Our friends had other plans after disembarking in Singapore so they lost extra money.  Celebrity only covered air fare change fees not the air fare price difference to as well.  

 

Thanks.

 

 

[BEAV]

Suggest you post your question on the Roll Call thread for that specific sailing.

 

 

[elapel01]

How would I find that roll call?  Thanks.

[elapel01]

Thanks I just clicked on what you showed me so I’m good.  Thanks.

[jelayne]

Depending upon what your friends had booked they may be able to get refunds from the hotels, airlines & tour companies they booked with.  Many large chain hotels are not charging even if the reservation was a non-refundable booking.  We too had our plans changed when our cruise got cancelled and the hotel, tour company, and some air arrangements were refunded by the various companies. 

 

Since the plans in Singapore apparently weren’t booked with Celebrity then they won’t cover the expenses.  Hopefully your friends Travel Insurance will cover any monies they are out.

[elapel01]

Thanks.  The 1 hotel/resort was prepaid and they aren’t/didn’t give any of that money back to them.  It was a smaller resort in Cambodia. It would help if Celebrity would have covered the air fare price difference at least.  I don’t think that part was fair or what Celebrity should have done.  The other issues aren’t Celebrity’s to correct though I agree.  It sounds like it was such a disruption in the cruise, spending so much time getting through to your airlines for flights home from Dubai!  I’m sure that was not what you were expecting at the start of that cruise!  Thanks for replying.