Taxes and Port Fees for Casino Comp Cruise

[Eastern flygirl]

We were booked on the March 29, 2020 Empress Of The Seas cruise and were cancelled when the CDC ordered a shutdown.  I have called twice for my refund, but still have not received any funds.  Has anyone else received their taxes and port charges for a comp cruise?  

[kwokpot]

3 minutes ago, Eastern flygirl said:

We were booked on the March 29, 2020 Empress Of The Seas cruise and were cancelled when the CDC ordered a shutdown.  I have called twice for my refund, but still have not received any funds.  Has anyone else received their taxes and port charges for a comp cruise?  

Normally that happens within a week to 10 Days. I think the volume of cancelations probably is the problem. Have you called Club Royale?

[Retired LEO]

It could take 30 - 90 days

[Sunshine3601]

Casino royale initially told me 7 to 10 business days to process refund to credit card.  Then credit card can take a couple days before you see the credit.  Depends on what type of card you used and how quick they process refunds.

I got mine in 12 business days.

[suzk2275a]

I called today and was told 30 days.

 

[detilliondl]

I too am waiting on a refund of ports fees & taxes on a comped cruise that was cancelled due to port closures.  Our cruise was March 14th on Symphony.  I was told at that time our refund would show up on our credit card in 7 to 10 days.  After 10 business days I called back and was told 30 days.  A week ago we received an email with a FCC that was completely wrong.  They had credit us $775 per passenger (which was a mistake as the cruise was comped) but no refund of port fees and taxes.  I called and it was corrected and was told we should see the refund for port fees and taxes in about 7 to 10 days.  In total, it has now been around 30 plus days and I plan to call Royal on Thursday again.  

 

We also cancelled a sailing for May 29th on the Anthem that was to sail from Southampton.  Cancelled over a month ago and have not received any refund as of yet.  I am very disappointed in Royal Caribbean.  We have had other travel arrangements that we had to cancel associated with the May 29th cruise and all hotels and airlines were refunded to our credit card within 7 days.  There is absolutely no excuse for Royal Caribbean keeping passengers money and stringing them along.  We were very loyal Royal passengers sailing more than 20 times but this experience is beyond reasonable.  Royal Caribbean needs to act responsibly and refund money in a timely manner.  I will post when I receive a refund but I'm not holding my breath.

[OHCruisinDad]

4 hours ago, Eastern flygirl said:

We were booked on the March 29, 2020 Empress Of The Seas cruise and were cancelled when the CDC ordered a shutdown.  I have called twice for my refund, but still have not received any funds.  Has anyone else received their taxes and port charges for a comp cruise?  

We were comped on the same Empress sailing and upgraded to a JS.  I got the 125% FCC for the upgrade yesterday and expect the taxes and fees to be refunded within 30 days of the sailing date.  Royal, like other cruise lines and airlines are overwhelmed with all of the cancellation processing.

[detilliondl]

Update:  On April 19th Royal stated they had sent our port fees and taxes for 2 cabins back to our credit card for the May 29th sailing (I cancelled this sailing on February 22nd).  They indicted it could take up to 5 days to be posted to our card.  On May 24th (Friday - 5 days later) I checked our card statement online and sure enough the charges were credited back.  Our March 14th cruise which was cancelled by Royal was processed as a FCC erroneously (as stated previously) and had to resent back to accounting for reprocessing.  Royal said we should see that credit posted to our credit card sometime around the end of April or the first week in May. 

 

So glad they are responding to our refund requests and hoping they survive this crisis.  Stay safe and hang in there...hopefully everyone will see their FCCs/Refunds soon.  

[Eastern flygirl]

Yesterday, I received the taxes and port charges for my March 29, 2002, Empress sailing.  It was the correct amount credited to my credit card. Now, I just have to be patient and wait for refunds on three more cancelled cruises. I will agree, it is a process.

[Robinhill]

On 4/14/2020 at 7:54 PM, Eastern flygirl said:

We were booked on the March 29, 2020 Empress Of The Seas cruise and were cancelled when the CDC ordered a shutdown.  I have called twice for my refund, but still have not received any funds.  Has anyone else received their taxes and port charges for a comp cruise?  

Nope and they cancelled mine on March 13 for March 20 and again cancelled on April 11 for my May 15 cruise- still nothing.  I have called numerous times and still nothing.

[PigsCanFly]

We had 3 comped cruises that were cancelled due virus and related issues.  All 3 have been refunded now.  The March cruise took the longest (~30days). 2 of the 3 had a third person charge that was also refunded.