Some Information re: Cancelling 'Comped' Casino Cruises

[tymike]

Hi all,

So...with a heavy heart I finally gave into my uncertainty about the future and cancelled a 10 night October cruise on Meraviglia. 

 

I was comped by a land based casino for 7 nights in a balcony.  I upgraded to YC and paid the differential between the cabins for the seven nights and full cost for the three extra nights.  So I ended up paying a relatively  very low price for 10 nights in the YC.  I really struggled with cancelling but I didn't want to lose any money and I fear for the future value of a FCC if this shutdown remains in place for an extended time.

 

I called the casino department today and the rep picked up after one ring!  He was able to cancel the booking and refund all my pre paid purchases.  He then informed me that the original certificate from the casino has been extended until the end of December, 2020.  The extension of the certificate is to book and sail but he added that there is a very good chance that MSC will continue to extend casino certificates as appropriate depending on covid-19.  He encouraged me to call every now and then to ask about the end date of my certificate.

 

The entire transaction took no more than 15 minutes.  He was very helpful and said my refund for the cruise should hit my credit card  between 30-60 calendar (not business) days.  

I had no idea that the certificate was extended or that it may be again so I wanted to pass this information along.

 

Safety and health to all!