'Moving' a cruise with a casino certificate applied

[Jeannie333333]

Firstly, just to clarify, I am a UK cruiser so different rules on cancelling cruises apply to us versus the US, but not sure if this scenario would be different between UK?US

 

Does anyone know if I 'move' a cruise from one itinerary to another literary (I'm looking at moving a booked cruise due to Covid-19) am I able to take with it the casino rewards certificate which has been applied to the cruise?  We have a cruise booked for July and even if it goes (unlikely) we don't want to go with it!  

However, the cruise has a $500 discount applied to it and I do know if I just cancel the cruise and get back the despot as a FCC, I will completely loose the $500 & it won't be re-instated for another cruise.  I just wondered if I called up and moved the date of the cruise to next year, will the casino credit move across with the booking?

 

Thank you in advance for your knowledgable responses.

 

Jean  

[Foosguy]

1 hour ago, Jeannie333333 said:

Firstly, just to clarify, I am a UK cruiser so different rules on cancelling cruises apply to us versus the US, but not sure if this scenario would be different between UK?US

 

Does anyone know if I 'move' a cruise from one itinerary to another literary (I'm looking at moving a booked cruise due to Covid-19) am I able to take with it the casino rewards certificate which has been applied to the cruise?  We have a cruise booked for July and even if it goes (unlikely) we don't want to go with it!  

However, the cruise has a $500 discount applied to it and I do know if I just cancel the cruise and get back the despot as a FCC, I will completely loose the $500 & it won't be re-instated for another cruise.  I just wondered if I called up and moved the date of the cruise to next year, will the casino credit move across with the booking?

 

Thank you in advance for your knowledgable responses.

 

Jean  

Only Casino Royale can answer because it depends on EXACTLY which offer/discount is applied to that cruise. It never hurts to ask them, and they answer the phone very quick. To answer your question on just moving without going thru Casino Royale, when you book using a casino offer/discount, Casino Royale becomes your TA and changes to your reservation must go thru them.

 

Kyle

[Jeannie333333]

1 hour ago, Foosguy said:

Only Casino Royale can answer because it depends on EXACTLY which offer/discount is applied to that cruise. It never hurts to ask them, and they answer the phone very quick. To answer your question on just moving without going thru Casino Royale, when you book using a casino offer/discount, Casino Royale becomes your TA and changes to your reservation must go thru them.

 

Kyle

 

Hi, thank you.  In this case I was onboard ship, doing a B2B, and made a booking on the second cruise using  the certificate issued on the first - so not a Casino Royale booking, a regular booking with just the discount taken off.  

So that was the offer/discount - I was given the $500 rewards certificate to use on any new booking within 30 days, which I used within a few days of issue.  The booking is a UK booking using UK terms and conditions, not the US.

 

It costs me a fortune to call Casino Royale from the UK as we can't use the freephone number, and I usually get different answers to my queries - so I just wondered if anyone on here has had a similar experience and may be able to assist. 

If no one has any experience of this I will just call UK customers services and see if they know - but they are SO bad at giving different answers  😞 

 

[Cruzlover7]

Firstly, just to clarify, I am a UK cruiser so different rules on cancelling cruises apply to us versus the US, but not sure if this scenario would be different between UK?US
 
Does anyone know if I 'move' a cruise from one itinerary to another literary (I'm looking at moving a booked cruise due to Covid-19) am I able to take with it the casino rewards certificate which has been applied to the cruise?  We have a cruise booked for July and even if it goes (unlikely) we don't want to go with it!  
However, the cruise has a $500 discount applied to it and I do know if I just cancel the cruise and get back the despot as a FCC, I will completely loose the $500 & it won't be re-instated for another cruise.  I just wondered if I called up and moved the date of the cruise to next year, will the casino credit move across with the booking?
 
Thank you in advance for your knowledgable responses.
 
Jean  

I have a similar situation. I used a land based casino offer for a free Grand suite! First and best time to try RCL.

I called Casino Royale to see if I could rebook due to the May 17 cancellation. I told them which date I was interested in. I was told my request needed to be escalated to management.

It has been over a week and I have heard nothing. I called again yesterday and was told I needed to wait a bit longer and that I would receive an email with their decision.

I know this really didn’t help but, I’m holding out hope since I didn’t get a NO right off the bat.

FYI, I have called first thing in the morning and got an answer quickly both times.

Good luck Jean


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[Jeannie333333]

1 hour ago, Cruzlover7 said:

I have a similar situation. I used a land based casino offer for a free Grand suite! First and best time to try RCL.

I called Casino Royale to see if I could rebook due to the May 17 cancellation. I told them which date I was interested in. I was told my request needed to be escalated to management.

It has been over a week and I have heard nothing. I called again yesterday and was told I needed to wait a bit longer and that I would receive an email with their decision.

I know this really didn’t help but, I’m holding out hope since I didn’t get a NO right off the bat.

FYI, I have called first thing in the morning and got an answer quickly both times.

Good luck Jean


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thank you ... 🙂