Interrogatory Question: Please just answer “Yes” or “No” and your Cruise Date. Have you received your Option 2 refund ?

[KYBOB]

Yes, cruise dates March 28 and April 4 (Sky and Caribbean) received all money back but $200. But no future cruise credits for those cruises. Also have not received any refund of shore excursions on Fall cruise that was canceled. 

[kitty2264]

On 5/2/2020 at 6:38 AM, kitty2264 said:

No: March 14 & March 21 Sky Princess.  Did get CC refund for EZAir and port fees, PVP, taxes etc.

Yes finally received full refund to my CC on June 16th.  March B2B on Sky Princess which we cancelled on 3/7/2020 and took option 2..

[kitty2264]

On 6/15/2020 at 6:12 PM, KYBOB said:

Yes, cruise dates March 28 and April 4 (Sky and Caribbean) received all money back but $200. But no future cruise credits for those cruises. Also have not received any refund of shore excursions on Fall cruise that was canceled. 

We also received all money less $200, however, we had used a FCD as down payment and that $200 FCD has been re-credited to my Princess account.

[cruzrbachoua]

no, land tour and cruise starting June 8th in Alaska canceled 4/14

[subaru94]

Feb. 2020 Majestic Princess 70% refund paid to TA just waiting for money to be paid from TA

May 2020 Sapphire Princess No to cruise and No to EZ Air

June 2020 Sapphire Princess FCC reinstated, no to EZ Air

[cruzrbachoua]

2 hours ago, cruzrbachoua said:

no, land tour and cruise starting June 8th in Alaska canceled 4/14

i just checked and can see our FCD is back on our account along with the obc we got for using said FCD, but no money back to credit card as of yet...waiting on $12k for cruise and also vow renewal fees. 

[CRUISEWITHH]

Cancelled my 3/28/20 cruise on March 11th, before the cruiseline cancelled it.  I had received the 25% of cancellation penalty right away and now, after 66 days I have finally received the balance.

 

My FCD's were expired, so they got refunded to my credit card on June 7th.

 

 

[ccrain]

Yes

 

Details Below - 

 

04/06/2020 -Coral Princess – Panama Canal Departure Date

 

12/30/2019 - Purchased iTraveledInsured (IMG) From Squaremouth

 

01/02/2020 - Final Payment Date

 

03/02/2020 - Excursions Reserved and Paid For

 

03/05/2020 – New Princess Cancellation Policy – FCC for 100% of Cancellation Amount

 

03/10/2020 – Cancelled Cruise (75% penalty phase)

 

03/10/2020 – RCVD credit card refunds for Excursions

 

03/10/2020 – RCVD credit card refund for 25% of cruise fare

 

03/12/2020 – Princess Announces Phase I cancellation with retroactive refunds

 

03/12/2020 – Filed Option 2 paperwork and received email receipt

 

03/19/2020 – IMG email for Travel Insurance Premium Refund if trip cancelled

 

03/24/2020 – Submitted Request for IMG Insurance Premium Refund

 

05/15/2020 – RCVD refund on travel insurance purchase on credit card

 

06/17/2020 – RCVD 75% refund to credit card (transaction actually dated 06/12/2020)

 

Awaiting FCD on Captain’s Circle Savings Account

[merryjewelhound]

Yes received refund owed and FCD today.

[msmonaj]

TODAY we received a credit to our credit card for All cruise and excursion expenses, for our 5/13/20 Alaska Cruise. Yay!

 

[MountainEER74]

April 25, 2020 14 Day Europe Odyssey on Crown Princess

Cancelled 3/8/20 with 50% cancellation fee to be returned in FCC

Received CC refund for 50% of fare on 3/12/20

Picked Option 2 on 3/12/20 to get remainder refunded and 25% FCC

Received Compensation Receipt acknowledging Opt. 2 on 3/12/20

Received second cancellation notice indicating no cancellation fee on 5/23/20 (what is this? Made me think they were working on my refund.)

Still NO CC refund for remainder of cruise fare or FCC.

 

Edited June 17, 2020 by MountainEER74

[ccrain]

4 hours ago, ccrain said:

Yes

 

Details Below - 

 

04/06/2020 -Coral Princess – Panama Canal Departure Date

 

12/30/2019 - Purchased iTraveledInsured (IMG) From Squaremouth

 

01/02/2020 - Final Payment Date

 

03/02/2020 - Excursions Reserved and Paid For

 

03/05/2020 – New Princess Cancellation Policy – FCC for 100% of Cancellation Amount

 

03/10/2020 – Cancelled Cruise (75% penalty phase)

 

03/10/2020 – RCVD credit card refunds for Excursions

 

03/10/2020 – RCVD credit card refund for 25% of cruise fare

 

03/12/2020 – Princess Announces Phase I cancellation with retroactive refunds

 

03/12/2020 – Filed Option 2 paperwork and received email receipt

 

03/19/2020 – IMG email for Travel Insurance Premium Refund if trip cancelled

 

03/24/2020 – Submitted Request for IMG Insurance Premium Refund

 

05/15/2020 – RCVD refund on travel insurance purchase on credit card

 

06/17/2020 – RCVD 75% refund to credit card (transaction actually dated 06/12/2020)

 

Awaiting FCD on Captain’s Circle Savings Account

UPDATE

 

06/17/2020 - FCDs deposited into Captain's Circle Savings Account

 

Everything promised has been delivered.

[shorefolks]

On 5/3/2020 at 10:18 PM, shorefolks said:

No. April 11.

Yes. Took Option 2. All payments refunded and FCC in account. All's well that ends well.

[BigBee51]

Yes, cruise date May 9

[travelchief]

No April 6 cancelled March 10 told full refund coming.?????????

[coo359a2]

Yes - cruise Date 30 Mar.  Refund to credit card and 25% in FCCs.  Received FCDs.   Finalized 17 June 2020

 

Yes - cruise date 15 Mar.  Refund only.  Received FCDs.   Missing bonus FCCs

 

No - cruise date 6 June.  Only received  future cruise deposit 

 

Partial Yes - 22 Nov/6 Dec.  Only FCCs for additional deposit paid.  No FCDs returned or bonus FCCs received

[gorge girl]

Yes.  Cruise date was March 21st.  We cancelled on March 10th the day before Princess cancelled.  The next day we received back airfare and taxes/port fees onto credit card.  The following day received back all funds for excursions.

 

Filed Option 1 and a week later changed our minds and filed for Option 2.  Last week, suddenly our future cruise deposit showed back up on the Princess page.  On Tuesday, our full remaining amount due for the cruise fare paid showed up on credit card and this afternoon our future cruise credit, which is 100% of our cruise fare showed up on Princess site.  

 

There is hope. Hang in there. 

[MountainEER74]

3 hours ago, MountainEER74 said:

April 25, 2020 14 Day Europe Odyssey on Crown Princess

Cancelled 3/8/20 with 50% cancellation fee to be returned in FCC

Received CC refund for 50% of fare on 3/12/20

Picked Option 2 on 3/12/20 to get remainder refunded and 25% FCC

Received Compensation Receipt acknowledging Opt. 2 on 3/12/20

Received second cancellation notice indicating no cancellation fee on 5/23/20 (what is this? Made me think they were working on my refund.)

Still NO CC refund for remainder of cruise fare or FCC.

 

6/17/20 - Hours after posting the above I received the 25% FCC for this cruise. Hopefully CC refund will show up tonight or tomorrow.

[hobbyfarmer2]

On 6/14/2020 at 8:22 PM, hobbyfarmer2 said:

Mar 29, Yes, cancelled Mar 11,  rec'd 100% Jun 13, waiting for FCC setup

Received 50% FCC today, June 16.

[Gracie115]

 Received final amounts yesterday after charging back through Chase card....97 days...who knows how long it would have been otherwise...

Edited June 18, 2020 by Gracie115

[Aulanis]

              NOT 30....................NOT 60                 NOT  90

....

        Since  10 March when we boarded for 6 days of our            28 day cruise

No Fare refund  No Port Fees   No FCCs 

  We did get, last week, a cheque  for our Home Bound Air .

Edited June 18, 2020 by Aulanis

[Cruzinnana47]

Received refunds to our credit cards on 6/16 and 25% FCC's posted to our accounts 6/17...at days 97 & 98, respectively.  Still waiting for smaller FCC's for 2nd cruise.  Both May, 2020 sailings.which were cancelled 3/11.

[hokiefans]

Cruise date:  March 14th, 2020

cancellation date:  March 10th, 2020

CFAR Insurance claim entered:  March 10th, 2020

Full pause:  March 12th, 2020

Insurance claim closed because of the Princess options:  March 16th, 2020

Completed form for option #2 found on CC (never received by email):  March 17th, 2020

TA learned from Princess that they "did not" have a record of our choice:  April 27th, 2020

Email from Princess to reconfirm our option choice:  May 5th, 2020

Saw FCCs in Captain's Circle account:  May 12th, 2020

Received email that FCCs available:  June 4th, 2020

Refund of booking posted to credit card:  June 18th, 2020

 

Really happy to have received most of our refund!  Unfortunately, we are missing the upgrade we paid for in February.  Better than nothing though!

 

 

 

[NRWPA]

No - 3/22 cruise

Canceled by Princess 3/12

Received Option 2 verification email 3/16

FCC received 6/1, taken away 6/6 (Princess page said it was applied to a fully paid for cruise - what??) reinstated 6/8 after I called. Asked about refund at that time - told "I don't have any idea"

 

No - 6/6 cruise

Canceled by Princess 4/14

Received Option 2 verification email 4/14

Same answer from Princess for this refund

Edited June 19, 2020 by NRWPA

[GarryH]

Full refund: received check from CC June 18th

Package was for 27 day Ruby departing Auckland April 12th and included EZair flexible from Winnipeg to Auckland and pre-cruise 2 night hotel..Received 75% of airfare, 50% of hotel package and port fees on 9 March also all prepaid excursions refunded.

 

Rest refunded to CC on June 4th. Also received Future Cruise Deposit back to CC. 25% Future Cruise Credit received June 17th. 

 

Had filed dispute with CC May 5th.