Jump to content
Cruise Critic Community
Sign in to follow this  
Treacher1

Advice on Refund - use TA?

Recommended Posts

Cruise line customer service in the past has been extremely limited for phone advice IF you booked through a travel agent.  We are awaiting our FCC email for a Summit cruise that Celebrity canceled for May 9.  When we get the email and IF we decide to take the 100 per cent refund instead of the FCC for 125 percent - big question is :  will we be able to request full refund on our own or must the travel agent be involved.  Just confused since customer service says go to your travel agent for usual questions or concerns.  Thanks for your advice!

Share this post


Link to post
Share on other sites
10 minutes ago, Treacher1 said:

Cruise line customer service in the past has been extremely limited for phone advice IF you booked through a travel agent.  We are awaiting our FCC email for a Summit cruise that Celebrity canceled for May 9.  When we get the email and IF we decide to take the 100 per cent refund instead of the FCC for 125 percent - big question is :  will we be able to request full refund on our own or must the travel agent be involved.  Just confused since customer service says go to your travel agent for usual questions or concerns.  Thanks for your advice!

I went thru the TA we used. 

Share this post


Link to post
Share on other sites

When/how did you find out the cruise was cancelled?  Why have you waited this long?  My cruise to sail 3/15 was cancelled 3/13.  I emailed my TA but did not put a rush on the refund as I knew if they automatically issued FCC I had until Dec. to ask for the refund.  she talked with X on 3/16 and my refund came late April.  EM

Share this post


Link to post
Share on other sites

When the cruise line sent me an EM asking if I want %100 refund or a %125 on another cruise I choose %100 refund. I waited 30 days for my refund & then call my TA, got my refund 4 days later. Dont know if that helped but it didnt hurt.

 

george35

Share this post


Link to post
Share on other sites

If use a TA to book a cruse using  The FCC does the TA receive the usual commission? 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Forum Jump
    • Categories
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...