After refund fiasco, why would you ever consider Royal again?

[grapau27]

8 hours ago, jknc said:

Think about how much time you and your travel agent spent simply trying to get your money back. How many calls did you make?
 

Why would anyone do business with a company like that again? I certainly won’t. 
 

I’ll find more joy doing other things with my money.  

Currently with P&O we are at day 56 from cancellation and still being expertly fobbed off.

[pcur]

8 hours ago, jknc said:

Think about how much time you and your travel agent spent simply trying to get your money back. How many calls did you make?
 

Why would anyone do business with a company like that again? I certainly won’t. 
 

I’ll find more joy doing other things with my money.  

I have 4 RCCL and 1 Princess cruise booked.

 

During the worst of it when I couldn't reach by Big Box TA, I booked the cruise myself online, then transferred it to them.   I did this twice.

 

Instead of wanting things "my way", I try to adjust and find a way to get what I want within the confines of the new situation.  How'd that work out?

 

1 cruise cancelled with a full FCC for the non-refundable deposit

1 cruise booked for the same ship, etc, but in 2022

1 cruise booked online myself, and transferred, with free premium drink package, free tips, and free wifi

1 cruise booked b2b with one I already had booked, for 23 nights total

 

Got lemons?  Make lemonade.

Edited May 8, 2020 by pcur

[Retired LEO]

4 hours ago, jknc said:

yes, very. 
 

they’re just as frustrated. 
 

they spent hours on my behalf earlier this week. 

If I had to deal with you I would be frustrated too. 

[Merion_Mom]

1 hour ago, Milwaukee Eight said:

Yes you have. Multiple times. 

 

 

Pot, meet kettle.  😏

[grapau27]

45 minutes ago, grapau27 said:

Currently with P&O we are at day 56 from cancellation and still being expertly fobbed off.

For RCL I rang C&A D+ who cancelled our cruise for us as it was 2 days before final payment of our June cruise and got our June cruise deposit instantly put into a FCC.

For P&O(Carnival Group)we are still waiting for a cash refund after 56 days and the stories/excuses change every call.

Edited May 8, 2020 by grapau27

[ssb]

9 hours ago, jknc said:

Think about how much time you and your travel agent spent simply trying to get your money back. How many calls did you make?
 

Why would anyone do business with a company like that again? I certainly won’t. 
 

I’ll find more joy doing other things with my money.  

Considering all the circumstances, RCL has addressed the issues satisfactorily in my opinion. 

[KelSny1011]

It's very frustrating no doubt but that's show biz baby.

 

I now will book outside final payment because it seems like that is what all of the cool cats do on here 😉

[karena1]

10 hours ago, jknc said:

Think about how much time you and your travel agent spent simply trying to get your money back. How many calls did you make?
 

Why would anyone do business with a company like that again? I certainly won’t. 
 

I’ll find more joy doing other things with my money.  

Would cruise tomorrow.  Have 19 booked with Royal right now

[jknc]

9 minutes ago, karena1 said:

Would cruise tomorrow.  Have 19 booked with Royal right now

that’s great, karen 

[Ocean Boy]

2 hours ago, pcur said:

I have 4 RCCL and 1 Princess cruise booked.

 

During the worst of it when I couldn't reach by Big Box TA, I booked the cruise myself online, then transferred it to them.   I did this twice.

 

Instead of wanting things "my way", I try to adjust and find a way to get what I want within the confines of the new situation.  How'd that work out?

 

1 cruise cancelled with a full FCC for the non-refundable deposit

1 cruise booked for the same ship, etc, but in 2022

1 cruise booked online myself, and transferred, with free premium drink package, free tips, and free wifi

1 cruise booked b2b with one I already had booked, for 23 nights total

 

Got lemons?  Make lemonade.

My guess is that is not an RCI cruise. Am I right?

[Midwestgal]

I guess I’m one of the lucky ones. Royal cancelled my cruise at the end  of March and I received my refund April 19th the day I was set to cruise on Harmony.

Now if I haven’t received my refund at this point I’d still be okay for a little while longer but come June I’d be getting irritated.

Edited May 8, 2020 by Midwestgal

[HBE4]

16 minutes ago, Ocean Boy said:

The ones that they have in the evening don't need ketchup. They are really good. I love how various themes flow in and out of CC threads.😊

 

If someone mentions not getting a refund on their prepaid gratuities,  we can turn it into a tipping thread.😨

[lifes-a-beach]

I'm finally getting a haircut tomorrow, after which I won't even care about the money I'm owed for a while.  It's all about the haircut. 

[jknc]

God bless, y’all. 
 

Gotta run. 
 

I’m late for the MAGA rally.

 

 

[Georgia_Peaches]

2 minutes ago, jknc said:

God bless, y’all. 
 

Gotta run. 
 

I’m late for the MAGA rally.

 

 

Bye Felicia!  😉

[Ocean Boy]

7 minutes ago, jknc said:

God bless, y’all. 
 

Gotta run. 
 

I’m late for the MAGA rally.

 

 

Don't worry, we will keep ourselves entertained on your thread.

[Biker19]

1 hour ago, jknc said:

How, in 2020, can an international company not figure it out?

If timely refunds were a criteria for choosing a cruiseline, one didn't need this pandemic and its associated cancellations to realize RCI was not a good choice.

[Merion_Mom]

9 minutes ago, jknc said:

I promise you on Tuesday evening our TA called me and said Royals people advised:   
 

Just wait a few more weeks and see what is actually refunded.

 

I tried Royals social media team Wednesday and they won’t even discuss financials - see attached. 
 

It’s laughable the way some of y’all jump to defend RCI cause you don’t like my tone. 

 

 

I am surprised that you don't understand how booking with a travel agent works.

 

The travel agent actually owns the reservations.

 

It has been like that forever and always.

[KsucAts]

1 minute ago, Merion_Mom said:

 

 

I am surprised that you don't understand how booking with a travel agent works.

 

The travel agent actually owns the reservations.

 

It has been like that forever and always.

Exactly (and one of the reasons I won't use a travel agent).

[MISTER 67]

12 hours ago, jerseyjjs said:

Royal isn't the only cruise line delaying refunds to customers.

This is true, we still haven't received a dime from Princess.

[jknc]

29 minutes ago, Merion_Mom said:

 

 

I am surprised that you don't understand how booking with a travel agent works.

 

The travel agent actually owns the reservations.

 

It has been like that forever and always.

Always used an agent and never had to contact cruise directly, so I did not know that. 
 

Not the best way, IMO, to do business.

 

Thanks, Elsa!

[A&L_Ont]

6 hours ago, Retired LEO said:

If I had to deal with you I would be frustrated too. 

Maybe the TA says they are calling. 😉

[jknc]

6 hours ago, Retired LEO said:

If I had to deal with you I would be frustrated too. 

I’m not scared of covid-19, are you? 

[Retired LEO]

15 minutes ago, A&L_Ont said:

Maybe the TA says they are calling. 😉

Yep I think you nailed it. 

[jknc]

2 minutes ago, Retired LEO said:

Yep I think you nailed it. 

Stay home. Stay safe.