Pcardad Posted June 7, 2020 #151 Share Posted June 7, 2020 7 minutes ago, Wendy The Wanderer said: And how about passenger-cancelled? How are they being processed? I would guess in order of the cancellation being received by Regent (as opposed to in order of sailing date). Link to comment Share on other sites More sharing options...
labonnevie Posted June 7, 2020 #152 Share Posted June 7, 2020 4 minutes ago, Pcardad said: I can only guess but I think that, in your case, you paid for the shore excursions in a separate transaction. They are probably being refunded separately from the cruise fare itself. I would expect you to see the remainder before long. I am not worried about the excess shore excursions ($112). I am wondering about the remaining 7.7% of our final payment which is substantial. It seems funny that Regent chose to refund part, but not all, of our final payment charge. Others seem to receive everything at the same time. Link to comment Share on other sites More sharing options...
SusieQft Posted June 7, 2020 Author #153 Share Posted June 7, 2020 12 minutes ago, Wendy The Wanderer said: And how about passenger-cancelled? How are they being processed? The new ones, very quickly. Yours, not so much. It looks like those cancelled in the last half of April are lagging behind, but since then they are going very fast. Hopefully Regent will clear the books on past deposit cancellations soon. Link to comment Share on other sites More sharing options...
Pcardad Posted June 7, 2020 #154 Share Posted June 7, 2020 5 minutes ago, labonnevie said: I am not worried about the excess shore excursions ($112). I am wondering about the remaining 7.7% of our final payment which is substantial. It seems funny that Regent chose to refund part, but not all, of our final payment charge. Others seem to receive everything at the same time. I would call and ask why...could it be port fees? Link to comment Share on other sites More sharing options...
Hambagahle Posted June 8, 2020 #155 Share Posted June 8, 2020 11 hours ago, SusieQft said: The new ones, very quickly. Yours, not so much. It looks like those cancelled in the last half of April are lagging behind, but since then they are going very fast. Hopefully Regent will clear the books on past deposit cancellations soon. I hope so - and then I hope they will start making the promised contribution to "reasonable" return air costs for those of us on the 14 March cruise who were waiting at the port!! Link to comment Share on other sites More sharing options...
Wendy The Wanderer Posted June 8, 2020 #156 Share Posted June 8, 2020 22 hours ago, SusieQft said: The new ones, very quickly. Yours, not so much. It looks like those cancelled in the last half of April are lagging behind, but since then they are going very fast. Hopefully Regent will clear the books on past deposit cancellations soon. What do you mean the "new ones"? You mean someone can cancel a future cruise now, and get a refund faster than I can, who cancelled in late April? This makes no sense at all. Link to comment Share on other sites More sharing options...
BBWC Posted June 8, 2020 #157 Share Posted June 8, 2020 Wendy, as I posted on this thread, we cancelled a future cruise on May 27, and had the refund back to the credit card on June 4. Link to comment Share on other sites More sharing options...
Wendy The Wanderer Posted June 8, 2020 #158 Share Posted June 8, 2020 2 minutes ago, BBWC said: Wendy, as I posted on this thread, we cancelled a future cruise on May 27, and had the refund back to the credit card on June 4. Really? That is terribly disheartening. Why would they do such a thing? (Sorry, I'm glad you got your money back, but really.) Perhaps it's because mine is a big one--deposit on the world cruise. Link to comment Share on other sites More sharing options...
labonnevie Posted June 8, 2020 #159 Share Posted June 8, 2020 Regent canceled our 4/16 cruise on 3/29. We applied for refund 3/30. We received 5 credits to our credit card, 3 on 6/2 and 2 on 6/4 (although we couldn't see the last credit until today). They total the full amount owed, so 66 days, better than we expected. Thank you SusieQft for this roll call, it allowed us to have a sense of when we might see our refund. Now we can turn some of this money around and make a final payment in July for our 10/12 LA to LA cruise. What are the chances that will actually sail???? 1 Link to comment Share on other sites More sharing options...
SusieQft Posted June 8, 2020 Author #160 Share Posted June 8, 2020 2 hours ago, Wendy The Wanderer said: What do you mean the "new ones"? You mean someone can cancel a future cruise now, and get a refund faster than I can, who cancelled in late April? This makes no sense at all. Take a look at the second tab, "Deposit Only," of the spreadsheet. The tabs are at the bottom. https://docs.google.com/spreadsheets/d/10N3mC_RBiyaAFQnYNdDg4h1DAmwel3-C0rzTSH_XL9c/edit#gid=1159878666 There are currently only 4 in that tab that have not reported receiving their refunds: @cruisealert has not reported in since 5/7/20. Any updates? @thumbun and @AuntyJan both canceled around the same time you did. Any updates? And yours is the fourth one. I'm sure there are others, that either are not on CC or if they are they don't feel like reporting their experience here. The people who cancelled in May seem to be getting a much faster turn around than those who cancelled in March and April, but there are some recent refunds from those who cancelled just before you. I hope this means that they are working their way through the April cancellations and will get to yours soon. You are still well under the "promised" 90 days, but I agree with you that it is unfair. They are not going in the order of cancellation. 1 Link to comment Share on other sites More sharing options...
Wendy The Wanderer Posted June 8, 2020 #161 Share Posted June 8, 2020 Thanks Susie, I looked at the list. I've also emailed my TA (again.) Thank you for doing such a heroic task on that spreadsheet! Link to comment Share on other sites More sharing options...
thumbun Posted June 8, 2020 #162 Share Posted June 8, 2020 Refund received on Friday, 6/5. 1 Link to comment Share on other sites More sharing options...
Pcardad Posted June 8, 2020 #163 Share Posted June 8, 2020 On the road so here is short version....deposits that only require a fast reversal ($200 FCC and the rest in refund) and getting processed first because they are simple. Full payments that have to be broken down into sub categories are taking longer. They have assigned more people as well. 1 Link to comment Share on other sites More sharing options...
Wendy The Wanderer Posted June 8, 2020 #164 Share Posted June 8, 2020 (edited) 31 minutes ago, Pcardad said: On the road so here is short version....deposits that only require a fast reversal ($200 FCC and the rest in refund) and getting processed first because they are simple. Full payments that have to be broken down into sub categories are taking longer. They have assigned more people as well. Well that doesn't apply to ours. It's a deposit refund--simplex, no categories required, I have the invoice already! But it's big. That's why I believe it's taking longer! But my TA just told me they issued the refund today! I'll update you when I actually get it! Edited June 8, 2020 by Wendy The Wanderer 1 Link to comment Share on other sites More sharing options...
Pcardad Posted June 8, 2020 #165 Share Posted June 8, 2020 Whatever the method to their madness, they are definitely getting faster. Link to comment Share on other sites More sharing options...
AuntyJan Posted June 9, 2020 #166 Share Posted June 9, 2020 2 hours ago, SusieQft said: Take a look at the second tab, "Deposit Only," of the spreadsheet. The tabs are at the bottom. https://docs.google.com/spreadsheets/d/10N3mC_RBiyaAFQnYNdDg4h1DAmwel3-C0rzTSH_XL9c/edit#gid=1159878666 There are currently only 4 in that tab that have not reported receiving their refunds: @cruisealert has not reported in since 5/7/20. Any updates? @thumbun and @AuntyJan both canceled around the same time you did. Any updates? And yours is the fourth one. I'm sure there are others, that either are not on CC or if they are they don't feel like reporting their experience here. The people who cancelled in May seem to be getting a much faster turn around than those who cancelled in March and April, but there are some recent refunds from those who cancelled just before you. I hope this means that they are working their way through the April cancellations and will get to yours soon. You are still well under the "promised" 90 days, but I agree with you that it is unfair. They are not going in the order of cancellation. Nothing yet...... I will keep you posted. 1 Link to comment Share on other sites More sharing options...
cruisealert Posted June 9, 2020 #167 Share Posted June 9, 2020 On 5/10/2020 at 8:29 AM, ddsun1 said: Scheduled sail date - 04/01/2020 - Splendor, Miami - NYC Regent cancelled cruise and excursions - 03/13/2020 Request for refund submitted via TA - 03/16/2020 No refund of 05/10/2020 Thank you for this, Susie! Scheduled sail date - 04/01/2020 - Splendor, Miami - NYC Regent cancelled cruise and excursions - 03/13/2020 Request for refund submitted via TA - 03/14/2020 No refund as of June 8,2020 1 Link to comment Share on other sites More sharing options...
Travelcat2 Posted June 9, 2020 #168 Share Posted June 9, 2020 2 minutes ago, cruisealert said: Scheduled sail date - 04/01/2020 - Splendor, Miami - NYC Regent cancelled cruise and excursions - 03/13/2020 Request for refund submitted via TA - 03/14/2020 No refund as of June 8,2020 As I understand it (and I certainly could be wrong), the 90 days is from the "scheduled sail date" rather than the date that your TA submitted a request for a refund. That would bring the date to 7/1 (if Regent is counting weekends, it would be later). Since many people with a sail date early in April have received refunds, I would ask my TA to check the status off your refund. 1 Link to comment Share on other sites More sharing options...
SusieQft Posted June 9, 2020 Author #169 Share Posted June 9, 2020 As I understand it, it is 90 days from the date that you officially notify Regent (on their form) that you want a refund instead of FCC. They are processing Regent-cancelled cruise refunds in the order of sail date, but the 90 day commitment, assuming there is one, is from cancellation date. At least that was my perception. However, I just searched the website and cannot find anything about 90 days, either way. Maybe it was in a past email, or maybe just a commonly held belief here on CC. Maybe @Pcardad, or anyone else with a definite answer to this, could weigh in and clarify. Link to comment Share on other sites More sharing options...
Rare forgap Posted June 9, 2020 #170 Share Posted June 9, 2020 From our email from regent: “...Refund requests will be validated, and refunds will be processed within 90 days of the request..”. 1 Link to comment Share on other sites More sharing options...
labonnevie Posted June 9, 2020 #171 Share Posted June 9, 2020 Same here. Email from Regent received 3/31 contained the same wording. 1 Link to comment Share on other sites More sharing options...
Travelcat2 Posted June 9, 2020 #172 Share Posted June 9, 2020 We also received an email stating that would take up to 90 days. This was confirmed by our TA. Link to comment Share on other sites More sharing options...
piscean Posted June 9, 2020 #173 Share Posted June 9, 2020 On the 21st March Regent informed me..... We have cancelled your booking and will process the refund to your Travel Agent shortly . No mention of 90days and still waiting! Link to comment Share on other sites More sharing options...
cruisealert Posted June 9, 2020 #174 Share Posted June 9, 2020 14 hours ago, SusieQft said: Take a look at the second tab, "Deposit Only," of the spreadsheet. The tabs are at the bottom. https://docs.google.com/spreadsheets/d/10N3mC_RBiyaAFQnYNdDg4h1DAmwel3-C0rzTSH_XL9c/edit#gid=1159878666 There are currently only 4 in that tab that have not reported receiving their refunds: @cruisealert has not reported in since 5/7/20. Any updates? @thumbun and @AuntyJan both canceled around the same time you did. Any updates? And yours is the fourth one. I'm sure there are others, that either are not on CC or if they are they don't feel like reporting their experience here. The people who cancelled in May seem to be getting a much faster turn around than those who cancelled in March and April, but there are some recent refunds from those who cancelled just before you. I hope this means that they are working their way through the April cancellations and will get to yours soon. You are still well under the "promised" 90 days, but I agree with you that it is unfair. They are not going in the order of cancellation. We have not received anything and have called Regent Sail date April 1 Splendor Regent Cancelled on March 13 We requested refund April 14 No $ as of June 9 😞 Link to comment Share on other sites More sharing options...
mrlevin Posted June 9, 2020 #175 Share Posted June 9, 2020 55 minutes ago, cruisealert said: We have not received anything and have called Regent Sail date April 1 Splendor Regent Cancelled on March 13 We requested refund April 14 No $ as of June 9 😞 Refund request deadline for cruises Regent cancelled on 13 March was 13 April; looks like you might have been one day too late to request a refund. Here is link on Regent website: https://www.rssc.com/sites/default/files/2020-05/RSSC_VoyageSuspensionFAQ_052020.pdf Look at top of second page. Marc 1 Link to comment Share on other sites More sharing options...
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