gr'aunt Posted September 2, 2020 #376 Share Posted September 2, 2020 On 8/31/2020 at 1:25 PM, SusieQft said: @flossie009, thank you for the update. I was happily watching this thread disappear onto page 2 😉 , but now that it is back at the top of page 1, I would like to send a reminder to those who posted a pending refund and probably have it by now. If any of the following have your refund, or if you don't, please let us know: @BBWC, @Jon1951, @airmuskie, @Goaty, @gr'aunt, @fudgbug, @gary705, @Mtns2Lakes, @wishIweretravelling, and @etual324. Thank you to everyone who has participated in this database! It has been very reassuring to see that Regent is getting most refunds out in about 2 months. Quicker would be nice, of course, but in the current environment, I think 2 months is really not that bad. I’m sorry I have not returned to this site to update my refund status. I got a full refund from Regent to my original form of payment (credit card). I can’t remember exactly how long it took, but it was definitely in the three-month range. (Regent cancelled our late April cruise on March 30th. Refund posted at end of June). More amazingly, Travel Guard has finally agreed to refund my pricey travel insurance premium. Unlike some others who rushed to cancel their cruise and travel insurance when Covid-19 struck, I waited it out. I was lambasted on another thread for explaining how to effectively ask for a refund (as long as you didn’t take the voucher or cancel prematurely); I haven’t been back on Cruise Critic since then...until now. Laughing all the way to the bank... 2 1 Link to comment Share on other sites More sharing options...
Phillygirl3 Posted September 3, 2020 #377 Share Posted September 3, 2020 We should be sailing on Regent next week but still have not received our initial deposit for this cruise which was cancelled in June. My TA has been giving us feedback from Regent saying it was processing it in two weeks--that was almost a month ago. Meanwhile, we continue to get brochures from Regent with upcoming cruise itineraries--wishful thinking on my part as many of the itineraries includes countries who may not be welcoming of foreign visitors. However, I'm hopeful, but if Regent is having difficulty processing a deposit, I'm glad that I didn't pay in full. Does anyone have an insight into what the situation is with Regent's delay in returning funds to their clients? Thank you! Link to comment Share on other sites More sharing options...
Jon1951 Posted September 4, 2020 #378 Share Posted September 4, 2020 My apologies for not responding earlier. Yes I did receive a full refund, just over the 90 day deadline. 1 Link to comment Share on other sites More sharing options...
Rare loriva Posted September 4, 2020 #379 Share Posted September 4, 2020 We were scheduled to sail on Navigator, departing 30 October 2020. Regent cancelled the cruise on 28 July 2020. Received FCC (100 percent of cruise (minus taxes and fees) plus 25 percent) on 04 Sep and applied it to a Regent cruise booked for September 2021. I made three calls to my TA checking status of the FCCs. Should also see SSS credits applied (as this cruise was cancelled prior to Regent's change in policy on these) but not yet reflected in RSSC.com account. Waiting for Regent to cancel our cruise in December 2020 as none of the ports on it are open to tourists. Link to comment Share on other sites More sharing options...
Anchorbuoy Posted September 10, 2020 #380 Share Posted September 10, 2020 On 5/9/2020 at 8:06 PM, SusieQft said: This thread is simply and ONLY to track how long it is taking to get refunds from Regent. I will transfer the data from your posts into a spreadsheet that you can see at:https://docs.google.com/spreadsheets/d/10N3mC_RBiyaAFQnYNdDg4h1DAmwel3-C0rzTSH_XL9c/edit?usp=sharing SusieQft: There is another situation of "refunds" that Regent is dragging their corporate feet. If you feel so inclined, this may be an opportunity to add another Tab to your wonderful database. For those of us who had cruises terminated early this year, Future Cruise Credits (FCC) were issued quickly. Regent pressed you to "spend" those FCC's right away. In some cases you had to make a replacement booking by the end of this year. The new problem is that when those replacement cruises were also terminated, Regent appears to be taking the 90 days to release the FCC's back to your account so that you may book something else. As an example, we had the following: scheduled sail date 9/23/20 (paid 100% by FCC's) cruise terminated 6/16/20 FCC released 9/10/20 I am assuming this is not unique to me. If not, it will become a continuing issue for others who cannot spend their own credits. It seems illogical that this is a policy or procedural issue. Link to comment Share on other sites More sharing options...
Pcardad Posted September 10, 2020 #381 Share Posted September 10, 2020 If you want to spend these FCC now, Regent will process them in a day or two. Simply tell them (or your TA). I have seen it happen many times...not an issue. Link to comment Share on other sites More sharing options...
Anchorbuoy Posted September 10, 2020 #382 Share Posted September 10, 2020 52 minutes ago, Pcardad said: If you want to spend these FCC now, Regent will process them in a day or two. Simply tell them (or your TA). I have seen it happen many times...not an issue. I have asked that exact question over 5 times in 90 days. Each response was an unambiguous "no, the booking must be audited first before you get your credits back". I have 2 bookings in limbo for that very reason. Perhaps the left hand doesn't know the procedure of the right hand. I would still like to know if other passengers are experiencing the same delays that i have had. Link to comment Share on other sites More sharing options...
Pcardad Posted September 10, 2020 #383 Share Posted September 10, 2020 Every time I place the booking I do so while telling the rep I want the FCC applied to it. I then call back 3 days later and it has been done. I have no idea what you mean by audited but if your TA is telling you this, you might want to call Regent yourself. Link to comment Share on other sites More sharing options...
Mtns2Lakes Posted September 15, 2020 #384 Share Posted September 15, 2020 @SusieQft Received what appears to be the vast majority of the refund today. Please update your spreadsheet to reflect this. Thank you so much for tracking this information. -Tim (Mtns2Lakes) 1 Link to comment Share on other sites More sharing options...
Sailor Sam 407 Posted September 17, 2020 #385 Share Posted September 17, 2020 Just to advise that, while we are not in the formal spreadsheet prepared by @SusieQft, we also have received the majority of our refund today for our October 5, LA to LA cruise. 1 Link to comment Share on other sites More sharing options...
Rare wishIweretravelling Posted September 21, 2020 #386 Share Posted September 21, 2020 On 8/4/2020 at 9:40 AM, wishIweretravelling said: scheduled sail date 9/26/20 cancelled by Regent 6/16/20no refunds as of 8/4/20 This was cancelled before final payment, so refund request is for deposit only We received this refund on 9/14. 1 Link to comment Share on other sites More sharing options...
Portolan Posted September 22, 2020 #387 Share Posted September 22, 2020 Still another data point: scheduled cruise: Splendor on 14 January 2021 cancelled by us: 2 September 2020 refunded deposit (only monies paid) minus $100/pp cancellation fee: 21 September 2020 19 days 1 Link to comment Share on other sites More sharing options...
DaveFr Posted October 7, 2020 #388 Share Posted October 7, 2020 (edited) Scheduled cruise: Nov. 28, 2020 on Splendor Canceled by Regent on October 5, 2020 Full refund request acknowledged by Regent on October 6, 2020 Dave Edited October 7, 2020 by DaveFr 1 Link to comment Share on other sites More sharing options...
DaveFr Posted October 7, 2020 #389 Share Posted October 7, 2020 (edited) Scheduled b2b cruise: November 3, 2020 on Splendor Canceled by Regent on October 5, 2020 FCC and refund of taxes requested on October 5, 2020 Dave Edited October 7, 2020 by DaveFr 1 Link to comment Share on other sites More sharing options...
DaveFr Posted October 7, 2020 #390 Share Posted October 7, 2020 (edited) Scheduled cruise: December 9, 2020 on Splendor Canceled by us on October 5, 2020 Awaiting refund of deposit minus $100 PP administrative fee Dave Edited October 7, 2020 by DaveFr 1 Link to comment Share on other sites More sharing options...
DaveFr Posted October 8, 2020 #391 Share Posted October 8, 2020 For the sake of accuracy, please move spreadsheet line 77 to the Other tab and line 78 to the Deposit Only tab. Thanks. Dave 1 Link to comment Share on other sites More sharing options...
DaveFr Posted October 8, 2020 #392 Share Posted October 8, 2020 (edited) Oops. On line 37 of the Deposit Only tab, the sailing date should be 12/7/2020. Dave Edited October 8, 2020 by DaveFr 1 Link to comment Share on other sites More sharing options...
chaunceyb Posted October 14, 2020 #393 Share Posted October 14, 2020 Sail Date: January 5, 2021 - SS Mariner, Miami to Lima Cancelled by RSSC: August 26, 2020 Date Requested Refund: August 27, 2020 As of October 14, 2020 - NO REFUND received. 1 Link to comment Share on other sites More sharing options...
tennis Posted October 15, 2020 #394 Share Posted October 15, 2020 Explorer cruise scheduled to depart 11/6/20. Cancelled by Regent 10/5, refund requested 10/5, and refund request confirmed 10/5. For a point of reference we had booked our own airfare on Delta. I called to check if I could get it refunded or would only get an credit. They would refun because they cancelled the fights I originally booked and we had the refund within 72 hours; 1 Link to comment Share on other sites More sharing options...
DaveFr Posted October 18, 2020 #395 Share Posted October 18, 2020 For row 37 of deposit only tab, refund posted to credit card on 10/14/2020. Dave 1 Link to comment Share on other sites More sharing options...
flossie009 Posted October 20, 2020 #396 Share Posted October 20, 2020 (edited) Very impressed with Regent's latest speed of refund: Cruise date: 13 Nov 2020 Cancelled by Regent: 05 Oct 2020 Refund requested: 06 Oct 2020 Full refund back on credit card: 13 Oct 2020 We certainly were not expecting the money back so quickly since the refund acknowledgement included the standard sentence "Refund requests will be validated and refunds will be processed within 60 days of the request", so 7 days was most welcome 🙂 It must be our lucky week as British Airways also excelled when we cancelled the flights that we had booked independently - refund was received within 24hrs of us cancelling. However, we would still like to get back to those halcyon days of travelling worldwide rather than going through these endless rounds of cancellations ................... let's hope things improve one day soon 🤔 Edited October 20, 2020 by flossie009 2 1 Link to comment Share on other sites More sharing options...
chaunceyb Posted October 20, 2020 #397 Share Posted October 20, 2020 (edited) On 10/14/2020 at 1:04 PM, chaunceyb said: Sail Date: January 5, 2021 - SS Mariner, Miami to Lima Cancelled by RSSC: August 26, 2020 Date Requested Refund: August 27, 2020 As of October 14, 2020 - NO REFUND received. Edited October 20, 2020 by chaunceyb Link to comment Share on other sites More sharing options...
chaunceyb Posted October 20, 2020 #398 Share Posted October 20, 2020 Sale date was January 2020. Regent collected final payment on August 7 and then cancelled cruise August 27. We believe they knew cruise would cancel but collected final payment in the hope that we would rebook with them using our cancelled cruise payment. As of today October 20, still no refund. 1 Link to comment Share on other sites More sharing options...
chaunceyb Posted October 21, 2020 #399 Share Posted October 21, 2020 14 hours ago, flossie009 said: Very impressed with Regent's latest speed of refund: Cruise date: 13 Nov 2020 Cancelled by Regent: 05 Oct 2020 Refund requested: 06 Oct 2020 Full refund back on credit card: 13 Oct 2020 We certainly were not expecting the money back so quickly since the refund acknowledgement included the standard sentence "Refund requests will be validated and refunds will be processed within 60 days of the request", so 7 days was most welcome 🙂 It must be our lucky week as British Airways also excelled when we cancelled the flights that we had booked independently - refund was received within 24hrs of us cancelling. However, we would still like to get back to those halcyon days of travelling worldwide rather than going through these endless rounds of cancellations ................... let's hope things improve one day soon 🤔 Link to comment Share on other sites More sharing options...
chaunceyb Posted October 21, 2020 #400 Share Posted October 21, 2020 You are lucky! Our cruise in January cruise cancelled in August and we still have not received refund. Never sailed on Regent and probably never will in the future! Sticking with Crystal and Viking! Link to comment Share on other sites More sharing options...
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