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Tom_n_Sara

Cruise Consultants

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After just taking time off from planning a cruise, we decided to book another.  

We tried to contact our consultant but was unable to so I am sure he no longer works for Royal. Are their consultants working now? 

 

Any experience or wisdom about it would be appreciated.

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"Cruise Consultant" is just their term for the phone reps.  Anyone who answers the phone to book cruises is a "consultant".

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We had 1 guy who kept up with us regularly and had helped us in the past. 

 

Thanks

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I’ve asked the last 2 times I booked if I could have their direct number or email because they were great to work with. Each said they were not allowed to do this and it’s just random when you call in?

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5 hours ago, Tom_n_Sara said:

After just taking time off from planning a cruise, we decided to book another.  

We tried to contact our consultant but was unable to so I am sure he no longer works for Royal. Are their consultants working now? 

 

Any experience or wisdom about it would be appreciated.

I was assigned a cruise agent, who always took days or more to call back. She finally said they had some difficulties setting her up at home tech wise, but finally set up.

 

Yours could have gone thru similar, but I've been having trouble too. This virus has everyone in knots. Apparently agents are moving to work from home, or at least some.

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If you don’t want to handle your booking on your own, do yourself a favor and find a local reputable travel agent. I believe you’ll be much happier with that unbiased service as opposed to using a Royal Caribbean employee  

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I was trying to talk to my cruise consultant and was told they are doing a week of training. They will be back next week.

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Thanks to everyone who answered. I appreciate the info. I have already booked our cruise for next May on Allure.

 

It will be good to be back on a ship.

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FYI:  Had the same cruise consultant (RCI) for years now (just spoke to her yesterday).  If she does not answer the phone when I call (her direct extension number), then she will get back to me the same day (have already spoken to her in evenings - no 9 to 5 hours for her).  She has really been invaluable - doing rebookings, checking prices, etc.  Once you get a decent consultant, keep them!

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