Patty2005 Posted May 20, 2020 #1 Share Posted May 20, 2020 Help! Well my June cruise was cancelled. Delta will allow me to request a credit voucher on their site. However, I prefer a refund. My flight was changed by over 90 minutes and the connecting airport was changed. So I assume I am entitled to a refund. Of course, I cannot reach anyone by phone. Do I cancel my flight and get E-Credits and then try to get a refund? Or keep trying to reach them. This flight was for 7 people so it is a fair amount of money. I was only flying Delta one way and Jet Blue the other. Jet Blue already refunded. Thanks in advance. Link to comment Share on other sites More sharing options...
Ashland Posted May 20, 2020 #2 Share Posted May 20, 2020 You should be able to get a complete refund...but spend the time on hold and speak directly to a rep...well worth the wait. Link to comment Share on other sites More sharing options...
SplashOfWater Posted May 20, 2020 #3 Share Posted May 20, 2020 Delta changed my May flight from a non-stop to a connecting with plane change. The email they sent me only mentioned e-credit. I called and spoke to a rep and was issued a refund, no questions asked. Definitely call and speak to someone. Link to comment Share on other sites More sharing options...
All That Jazz Posted May 20, 2020 #4 Share Posted May 20, 2020 When you call Delta customer service, most likely you will get a recording asking for your phone number. They do call you back. It's better than waiting on hold. Have your locators ready. Personally, I would not cancel online and expect to get a refund later. Link to comment Share on other sites More sharing options...
AF-1 Posted June 2, 2020 #5 Share Posted June 2, 2020 (edited) You can also contact Delta via their Twitter account. It is listed at bottom of their home page. I did this and they helped me with my cancelled int'l flight. Took about twenty minutes total time. Patty2005; you should get full cash refund or credit card refund. If you plan on flying Delta in future; you can take a e-credit. The e-credit will show up in your account within minutes. I have three e-credits in my account now. They expire at various times next year. Edited June 2, 2020 by AF-1 Link to comment Share on other sites More sharing options...
Patty2005 Posted June 2, 2020 Author #6 Share Posted June 2, 2020 I was able to get a full refund. Thank you everyone for the help. Link to comment Share on other sites More sharing options...
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