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Posted (edited)

I just received my FCC in an email for my canceled cruise.

Was there suppose to be an actual certificate to open up, or it is just the certificate # listed within the email?

I am waiting on the refund of Port charges, taxes, etc which I know will appear on my credit card.

How will I receive confirmation of my OBC? Will I get an email with a confirmation #?

Edited by RCCLNYMETS41

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Posted (edited)

 

 

Do you mean you put in for 125% obc for cruise planner items?

 

Could you clarify a bit?

Edited by firefly333

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30 minutes ago, RCCLNYMETS41 said:

I just received my FCC in an email for my canceled cruise.

Was there suppose to be an actual certificate to open up, or it is just the certificate # listed within the email?

I am waiting on the refund of Port charges, taxes, etc which I know will appear on my credit card.

How will I receive confirmation of my OBC? Will I get an email with a confirmation #?

Your OBC will come in the form of another FCC, but in the text it will say for onboard purchases.

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Since you have the certificate number you can use the link on the page where you log into a cruise that says "Redeem Your Future Cruise Credit Now" to apply Cruise Planner Credits to a future cruise as well (phone agent told me how to do this).  That said, I have done mine twice and still haven't seen them show up in the new cruises and have not received the email that is supposed to come within 24-48 hours.  First time I tried was almost a week ago, last time was yesterday.  Link:

 

https://www.royalcaribbean.com/reservation/future-cruise-credit

 

I am a bit concerned about this credit - the fine print says that this is non-refundable OBC and has to be used on the new cruise even though the original money was from credit cards for purchases.  I would hope that if the new cruise is cancelled it would again be turned into a certificate, but who knows?

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Royal said that it would take 24-48 hours to apply OBC to a cruise using the online link.  Actually took 8 days, but the OBC certificates I entered on 23 May were applied to upcoming cruises today, May 31 (Sunday?).  So I went ahead and used the OBC for Cruise Planner purchases today.  Worked fine, just took a while.  Not sure what happens if this cruise is cancelled - my guess is the OBC (with 125%) will be restored for a future cruise.  Doubt they would add another 25%.

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