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CarolinaMamma

Has anyone received their refund from NCL?

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I know they said it could take up to 90 days. I submitted my refund request on March 23rd, the first day I could, for a Haven 2-bedroom family villa on an April 2020 cruise that was cancelled. Since then my PCC has called both me and my teenage son about booking with our future cruise credit, which makes me doubt NCL’s internal communication practices. I told my PCC I had requested the refund, not the FCC, but she was unable to check the status because her job is to book cruises. I tried not to push it because I’m sure these folks are stressed out and a lot of them are losing their jobs, but pointing me in the direction of someone who could help might have been nice. 
 

I’ll give them another few weeks, the full 90 days, but if I don’t see the refund come through, I may have to ask Amex for help getting it back. 
 

Curious to know if anyone else has received their refund. 

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We cancelled the South America cruise that goes this December. We only paid the (reduced) deposit when we cancelled, and I was refunded yesterday. It took maybe 30 days from when I cancelled. 

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There is a thread with a spread sheet showing people waiting for refunds from March, April and May.  So far I don't think anyone has seen anything yet with the exception of small deposit refunds for cancellations from cruises not past final payment.  I think the PCC are trying to get people to change their minds about the refunds and apply it to a future cruise.

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I submitted my refund request on March 23rd and haven't received it yet. 

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29 minutes ago, AK Dreaming said:

There is a thread with a spread sheet showing people waiting for refunds from March, April and May.  So far I don't think anyone has seen anything yet with the exception of small deposit refunds for cancellations from cruises not past final payment.  I think the PCC are trying to get people to change their minds about the refunds and apply it to a future cruise.

Thank you. It sounds like they are refunding deposits, but no one has yet received a refund on a fully-paid NCL-cancelled Cruise. 
 

I did cancel prepaid gratuities, shore excursions, dining and premium beverage packages a few before NCL announced that our cruise was cancelled, and I got that refund for those extras in a couple of weeks. 
 

Why do I have this sinking feeling that they are going to drop a bomb on us June 23rd that our money isn’t coming? Everything else in our lives that got cancelled, kids’ summmer camps, etc. has been refunded. Really wondering if I should contact Amex now. 

 

i did buy travel insurance that covers financial default, so I may go and re-read my policy. 

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1 hour ago, CarolinaMamma said:

I know they said it could take up to 90 days. I submitted my refund request on March 23rd, the first day I could, for a Haven 2-bedroom family villa on an April 2020 cruise that was cancelled. Since then my PCC has called both me and my teenage son about booking with our future cruise credit, which makes me doubt NCL’s internal communication practices. I told my PCC I had requested the refund, not the FCC, but she was unable to check the status because her job is to book cruises. I tried not to push it because I’m sure these folks are stressed out and a lot of them are losing their jobs, but pointing me in the direction of someone who could help might have been nice. 
 

I’ll give them another few weeks, the full 90 days, but if I don’t see the refund come through, I may have to ask Amex for help getting it back. 
 

Curious to know if anyone else has received their refund. 

Just call Amex. My dispute was settled in 2 days and check was in the bank in a week. Just be up front with them. Since you went through the NCL process though (I didn't, I panicked when bankruptcy was being reported), they may tell you to hold tight the remainder of the 90 days.

 

Good luck and be well.

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7 minutes ago, CarolinaMamma said:

 

Why do I have this sinking feeling that they are going to drop a bomb on us June 23rd that our money isn’t coming? Everything else in our lives that got cancelled, kids’ summmer camps, etc. has been refunded. Really wondering if I should contact Amex now. 

 

 

I did a dispute with my CC and was notified today that I lost. NCL has the time and resources to fight CC disputes, but cant handle/process refunds?? They have lost my business.

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Posted (edited)
6 minutes ago, adamnoone said:

I did a dispute with my CC and was notified today that I lost. NCL has the time and resources to fight CC disputes, but cant handle/process refunds?? They have lost my business.

Sorry to hear that. Just out of curiosity, did they have an explanation as to why you lost? Did you already go the refund route through NCL and then call Citi? 

Edited by NoobCroozer

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Citi hasn't uploaded their findings online yet. All it says currently is "Dispute ruled in favor of Vendor, credit reversed". I could call and ask, but dont want to wait on hold for 2 hours. I will check tomorrow to see if the reason has been added

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1 minute ago, adamnoone said:

Citi hasn't uploaded their findings online yet. All it says currently is "Dispute ruled in favor of Vendor, credit reversed". I could call and ask, but dont want to wait on hold for 2 hours. I will check tomorrow to see if the reason has been added

That sucks. Hopefully NCL follows through on the 90 day window. Good luck.

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14 minutes ago, adamnoone said:

Citi hasn't uploaded their findings online yet. All it says currently is "Dispute ruled in favor of Vendor, credit reversed". I could call and ask, but dont want to wait on hold for 2 hours. I will check tomorrow to see if the reason has been added

I’m so sorry. That stinks. Let us know what you find out. Hoping it’s because your refund is on the way. 

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1 hour ago, put me on a ship said:

We cancelled the South America cruise that goes this December. We only paid the (reduced) deposit when we cancelled, and I was refunded yesterday. It took maybe 30 days from when I cancelled. 

 

It's pretty clear from other threads that the refund process is faster (more or less automatic) when the guest cancels a cruise prior to final payment, than when NCL itself cancels the cruise (in which case they are dealing with the variables of who wants FCC, who wants a genuine refund), etc.   I'm not defending them, just pointing out the difference.

 

In early May, we cancelled an October TA, and received the refund of our deposit back to our credit card in three weeks.   But that's not what the OP is asking about.  

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Our cruise was due to sail on the 26th Mch...nothing as yet!

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I too was told 90 days so I got my CC Amex to go after them and I had in money back in less than 2 weeks

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I had two cruises that were canceled, waiting on refunds for one of them.

 

Had a cruise in August that only had the deposit paid, I cancelled the day before final payment was due 4/10 and received the $125 refund about 4 weeks later.

 

Had a cruise in April that was canned by Norwegian, filled out the refund form on 3/23 just like you and have not received anything back yet. Was obviously paid in full at that point for about $1,400 on a casino comp. I initiated a charge back with Visa the day they announced "going concern", immediately received a temp credit and got a letter in the mail about a week ago ask for more details about my dispute and to provide proof of booking and refund request. Still TBD at the moment. 

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84 days and still waiting for refund. I cancelled on March 6 and have an email saying my full payment would be on my 2 credit cards.

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8 hours ago, NoobCroozer said:

Just call Amex. My dispute was settled in 2 days and check was in the bank in a week. Just be up front with them. Since you went through the NCL process though,...they may tell you to hold tight the remainder of the 90 days.

I had the same experience from Amex, the dispute was settled in 2 days and the check was in the bank in a week. And I disclosed upfront that I applied for a refund. All they asked was the date the cruise was cancelled.

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On 5/28/2020 at 7:56 PM, Waquoit said:

I had the same experience from Amex, the dispute was settled in 2 days and the check was in the bank in a week. And I disclosed upfront that I applied for a refund. All they asked was the date the cruise was cancelled.

 

Citibank sent me the reply from NCL stating that I "accepted" the FCC. This really ticked me off as the FCC was applied automatically to 4200 passengers and there was no option to opt out. The refund form wasn't even available for completion until several days later. I know covid is not NCLs fault but at least be up front with your communications. I replied with the above but I'm sure that I will lose. It seems that AMEX might be a better option in the future. 

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Still waiting for NCL refund, applied May 7th as soon as allowed. This is off-topic but related. I learned that if a charge that you wish to dispute is made to a card more than recently, as in the case of my airfare and cruise fare, you have to download a statement (Costco Citibank from July, 2019) or ask for a paper copy (Alaska VISA, June & September, 2019), highlight the charges, explain why you are asking for the chargeback, and mail to their processing centers. Our airfare was self-booked with Delta in July, 2019 for our May 16, 2020 Jade trip. After our flight was cancelled by Delta and asking for the refund on Delta website and telephoning Delta (on hold for 55 minutes!), I was told that the refund might be available in 21, 30, or 60 days. On the 30th day, May 28,  I mailed the required paperwork to the Citibank address. On May 29, I received an email stating that the airfare refund had be returned to my card. The money has not appeared as a credit on my card, but I am hopeful! I am waiting for Alaska statements to pursue the NCL refund if 90 days arrive before the refund. 🙂 The NCL travel help was not helpful when the cruise was booked. Have since found a fabulous travel advisor for future cruises. 

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1 hour ago, klscaz said:

 

Citibank sent me the reply from NCL stating that I "accepted" the FCC. This really ticked me off as the FCC was applied automatically to 4200 passengers and there was no option to opt out. The refund form wasn't even available for completion until several days later. 

I agree, that is dirty pool by NCL.

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I love Amex Ive had numerous dealings mostly fraud issues in my days of business travel and Amex has always contacted me with the suspicious activities and have always credited the issue right away.

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On 5/30/2020 at 8:54 AM, klscaz said:

 

Citibank sent me the reply from NCL stating that I "accepted" the FCC. This really ticked me off as the FCC was applied automatically to 4200 passengers and there was no option to opt out. The refund form wasn't even available for completion until several days later. I know covid is not NCLs fault but at least be up front with your communications. I replied with the above but I'm sure that I will lose. It seems that AMEX might be a better option in the future. 

 

I don't understand?  So you accepted the FCC, but I assume that you also applied for a refund when that was available?  All you would have to do is show Citibank your email that NCL agreed to give you a refund.  If they do not process the refund within a reasonable time frame (about 30 days)  after you applied for the refund, then Citibank should have no problem giving you a provisional credit.  I have a Citi card and that worked for me.

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We cancelled before final payment and received a complete refund within 20 days . Our CruisNext certificate was refunded within 4 days .

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On 5/28/2020 at 8:42 AM, adamnoone said:

Citi hasn't uploaded their findings online yet. All it says currently is "Dispute ruled in favor of Vendor, credit reversed". I could call and ask, but dont want to wait on hold for 2 hours. I will check tomorrow to see if the reason has been added

 

Please keep us updated.  Unless you received a refund from NCL,  I don't see how this is possible?  You paid for a service and you didn't and won't get that service.  Do you have an email that confirms your request for a refund?  Is it possible that you chose the FCC instead?  

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