ElmwoodPark Posted June 10, 2020 #1 Share Posted June 10, 2020 We had a Rhine River cruise booked with Gate 1 for Aug. 29th. When the Covid-19 situation hit in March my husband and I decided we did not want to chance being stuck outside the country. We had a $600 deposit with Gate 1. Gate 1 first moved the final payment date to 30 days out instead of 90. Then in the beginning of May they gave the option to cancel and lose 25% of your deposit. I decided to stick it out and wait for Gate 1 to cancel for a total refund. They did cancel on June 2nd via an email to me and on their website. I submitted on their website for a total refund. I never received any type of confirmation which made me a little concerned, but figured I'd wait it out. Today I got a confirmation from my credit card company that the entire $600 deposit has been credited back to my credit card. After hearing all the cruise refund horror stories, I am very pleased with how Gate 1 handled the situation, and thought I would let others know of my positive experience. Link to comment Share on other sites More sharing options...
CPT Trips Posted June 10, 2020 #2 Share Posted June 10, 2020 That’s really good to hear. We aren’t looking for a different cruise provider, but . . . We are extremely displeased with the land travel provider that left us stuck in Europe and still hasn’t reimbursed us for services not provided. We’ll definitely look at Gate 1 for land tours. Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted June 10, 2020 #3 Share Posted June 10, 2020 28 minutes ago, CPT Trips said: That’s really good to hear. We aren’t looking for a different cruise provider, but . . . We are extremely displeased with the land travel provider that left us stuck in Europe and still hasn’t reimbursed us for services not provided. We’ll definitely look at Gate 1 for land tours. Which provider was that? [We are planning several land trips, so this would be helpful info] Link to comment Share on other sites More sharing options...
CPT Trips Posted June 12, 2020 #4 Share Posted June 12, 2020 ^^ Globus 1 Link to comment Share on other sites More sharing options...
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