TA’s terms and conditions or Celebrity’s’

[fizzy1]

Can anyone , in UK especially , confirm that if we cancel our cruise before final payment date we abide by our TA’s terms and conditions and not Celebs .

 

 

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[Bo1953]

19 minutes ago, fizzy1 said:

 

Can anyone , in UK especially , confirm that if we cancel our cruise before final payment date we abide by our TA’s terms and conditions and not Celebs .

 

 

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No matter which country one is from or book in, X's terms are the first to be applied, then any terms which your TA may or may not have can/will be applied, if legal to do so, in your country.

 

Please check your T&C's with both X and your TA to determine which will be applied in your case.

 

bon voyage

[chemmo]

48 minutes ago, fizzy1 said:

 

Can anyone , in UK especially , confirm that if we cancel our cruise before final payment date we abide by our TA’s terms and conditions and not Celebs .

 

 

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From my understanding in the U.K. if you have booked through a TA they should let you know clearly the terms and conditions that apply...what you may loose deposit wise to Celebrity and any cancellation cost you may need to pay them. Whilst I am not suggesting your TA would deliberately mislead you in our experience some TA’s have limited experience and can have an unclear understanding of T&Cs. Add in the fact many are working from home at present, not quite as easy to confirm with superiors. If I was presently about to cancel a cruise I would ask for an email clearly stating what the costs to me would be and clearly stating what % of deposit I would get back. 

 

As an alternative to cancelling you can switch your cruise to a ‘matching’ one next year through Lift and Shift or to any other cruise at all for a cost of £75 for guests one and two (free of charge Elite and above). No loss of deposit, no further outlay of money.

 

Hope you manage to get sorted...

[fizzy1]

 
From my understanding in the U.K. if you have booked through a TA they should let you know clearly the terms and conditions that apply...what you may loose deposit wise to Celebrity and any cancellation cost you may need to pay them. Whilst I am not suggesting your TA would deliberately mislead you in our experience some TA’s have limited experience and can have an unclear understanding of T&Cs. Add in the fact many are working from home at present, not quite as easy to confirm with superiors. If I was presently about to cancel a cruise I would ask for an email clearly stating what the costs to me would be and clearly stating what % of deposit I would get back. 
 
As an alternative to cancelling you can switch your cruise to a ‘matching’ one next year through Lift and Shift or to any other cruise at all for a cost of £75 for guests one and two (free of charge Elite and above). No loss of deposit, no further outlay of money.
 
Hope you manage to get sorted...

Thanks. Our TA is a cruise specialist, one of the most established in the uk. I was wondering as their cancelation policy says we will loose a minimum of a deposit up to 105 days before cruise. Celebrity says up to 90 days before cruise no loss of anything . Which one is correct for us. Yes, we will email TA and ask . No one available on phones


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[Life Buoy]

I would pose your question in an email to the TA. You should get something in writing as a response.

[chemmo]

1 hour ago, fizzy1 said:

Thanks. Our TA is a cruise specialist, one of the most established in the uk. I was wondering as their cancelation policy says we will loose a minimum of a deposit up to 105 days before cruise. Celebrity says up to 90 days before cruise no loss of anything . Which one is correct for us. Yes, we will email TA and ask . No one available on phones


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Definately insist on a written answer...

[chemmo]

3 hours ago, fizzy1 said:

Thanks. Our TA is a cruise specialist, one of the most established in the uk. I was wondering as their cancelation policy says we will loose a minimum of a deposit up to 105 days before cruise. Celebrity says up to 90 days before cruise no loss of anything . Which one is correct for us. Yes, we will email TA and ask . No one available on phones


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Just done some reading myself...Celebrity website (not it’s strength) indicates 90 days before loss of anything, however, we thought cancellation at final payment date did mean  loss of deposit.... Worth phoning Celebrity and asking them to confirm their policy and how things work when booked via a TA. In our experience phone X early or late for speedier phone contact...If they confirm the 90 days no loss it may give you some leverage with your TA...

 

Please report back on your experience...could be useful information for many of us.

Edited June 17, 2020 by chemmo

[fizzy1]

 
Definately insist on a written answer...

Thanks . Will do


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[fizzy1]

 
Definately insist on a written answer...

Thanks. We will do that asap i think xx


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[cruiserchuck]

From what I have previously read on these boards, reservations made in the UK always have a cancellation penalty, even if cancelled long before the cruise.  I have also read on these boards that  UK reservations also have some benefits those of us in the US don’t have, such as the right to a full refund for the itinerary is significantly changed.

[upwarduk]

It has always been the case, if you book in UK, whether with a TA, or direct with Celebrity, then you loose your deposit if you cancel, before final payment, which is 57 days before, according to the Celebrity brochure.

However, at the moment, Cruise with Confidence, for any reason, up to September 1st, 2020, enables you to get FCC.

I cancelled our August 1st Mediterranean sailing on April 17, due to Celebrity then requiring a doctors ‘Fit to Sale’ letter.

I have been told I will get a FCC for our deposit, but I have yet to see it.

The TA told me that I just need to ring Celebrity and give them my Loyalty number when I want to book another cruise, before December 31st 2021.

Of course, now the Lift & Shift is operational.

[fizzy1]

It has always been the case, if you book in UK, whether with a TA, or direct with Celebrity, then you loose your deposit if you cancel, before final payment, which is 57 days before, according to the Celebrity brochure.
However, at the moment, Cruise with Confidence, for any reason, up to September 1st, 2020, enables you to get FCC.
I cancelled our August 1st Mediterranean sailing on April 17, due to Celebrity then requiring a doctors ‘Fit to Sale’ letter.
I have been told I will get a FCC for our deposit, but I have yet to see it.
The TA told me that I just need to ring Celebrity and give them my Loyalty number when I want to book another cruise, before December 31st 2021.
Of course, now the Lift & Shift is operational.

Yes, lots of things to consider . I thought that we will loose our deposit. Thanks for info


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[fizzy1]

 
Just done some reading myself...Celebrity website (not it’s strength) indicates 90 days before loss of anything, however, we thought cancellation at final payment date did mean  loss of deposit.... Worth phoning Celebrity and asking them to confirm their policy and how things work when booked via a TA. In our experience phone X early or late for speedier phone contact...If they confirm the 90 days no loss it may give you some leverage with your TA...
 
Please report back on your experience...could be useful information for many of us.

Yep, that’s what i have just seen too. Will ring X first . Thanks xxx


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