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cnktodhunter

Amount Due Showing Online is too High

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Just wanted to bring this to everyone's attention in case it affects people other that just us. I've just logged into our booking for our 2021 Scandinavia and St Petersburg Cruise. Whilst I was in there I glanced at the 'Amount Due' and thought to myself: "that doesn't look right, I think that's too high". So I dug out our original booking confirmation from May 26th, and I'm right, the balance showing online is £200 more than it should be!

 

The invoice says that £6,558.00 is due. 

The website says that £6,758.00 is due. 

 

Is this yet another website glitch by Celebrity I wonder, or something else? Anyone else seeing incorrect balances? I've emailed Customer Relations so will see what they come back with.

Screenshot 2020-06-30 at 15.14.51.png

Screenshot 2020-06-30 at 15.15.08.png

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Posted (edited)
40 minutes ago, cnktodhunter said:

Just wanted to bring this to everyone's attention in case it affects people other that just us. I've just logged into our booking for our 2021 Scandinavia and St Petersburg Cruise. Whilst I was in there I glanced at the 'Amount Due' and thought to myself: "that doesn't look right, I think that's too high". So I dug out our original booking confirmation from May 26th, and I'm right, the balance showing online is £200 more than it should be!

 

The invoice says that £6,558.00 is due. 

The website says that £6,758.00 is due. 

 

Is this yet another website glitch by Celebrity I wonder, or something else? Anyone else seeing incorrect balances? I've emailed Customer Relations so will see what they come back with.

Screenshot 2020-06-30 at 15.14.51.png

Screenshot 2020-06-30 at 15.15.08.png

Why does your stateroom total, 7,098.00 show different than your invoice total, 6,898.00? Charges and balance is good with ours. 

Edited by davekathy

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This happened with me and I was incorrectly charged a $200 change fee.  In my particular instance the cruise was chartered so I changed to a different date.  My rate was non-refundable and this $200 was in the fine print I agreed to.  Since, it was a change that was due to a Celebrity change and not me, it was reversed.

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15 minutes ago, davekathy said:

Why does your stateroom total, 7,098.00 show different than your invoice total, 6,898.00? Charges and balance is good with ours. 

That seems to be the problem, but I have no idea where the extra £200 has come from!

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7 minutes ago, FlorenceItaly said:

This happened with me and I was incorrectly charged a $200 change fee.  In my particular instance the cruise was chartered so I changed to a different date.  My rate was non-refundable and this $200 was in the fine print I agreed to.  Since, it was a change that was due to a Celebrity change and not me, it was reversed.

Interesting, this was a new booking though so don't think that can be the answer in this case.

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I've adopted the habit of starting a spreadsheet for my bookings with Celebrity and entering all relevant financial information as I go. It has saved me a lot of headaches when trying to determine where some of their figures come from, but I'm not sure if it would have helped in your case. I'll be interested in hearing what they tell you.

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How do you find this information about payment due on line, please? I have looked many times at my future cruises and never have been able to determine how to do this. I am booked with a TA, so is that the problem?

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Posted (edited)
10 minutes ago, 39august said:

How do you find this information about payment due on line, please? I have looked many times at my future cruises and never have been able to determine how to do this. I am booked with a TA, so is that the problem?

Once you're logged in, click on already booked. A drop down will appear with two options. View vacation and make payment. Click on make payment. Another screen will open showing details for your cruise and balance due. 

Edited by davekathy

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18 hours ago, 39august said:

How do you find this information about payment due on line, please? I have looked many times at my future cruises and never have been able to determine how to do this. I am booked with a TA, so is that the problem?

Yes.  You won't see your invoice in the Celebrity portal if you booked with a TA.  Has your TA provided you with an itemized invoice?  If not, they should!

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Thanks for the info. I have requested such an invoice from my TA. Just curious to look it up myself. 

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It took about four days for our invoices to be updated after L&S.

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