125% On Board Credit

[tommycanon]

Our Western Mediterranean Cruise had been Lifted & Shifted to June2021. I applied 125% OBC via RC on 6June2020 because I purchased 3 nights dining package. However, I didn't received any e-mail from RC. I called them several times and I received below e-mail today.

 

"Apologies for making you confused. After having checked with Miami, the 125% onboard credit offer is only eligible to guests opting for the FCC but not Lift & Shift. After submitted the request online, you should have received an email outlining your eligible offers. We are escalating this matter to relevant teams for a solution. Kindly allow us to come back to you shortly. Many thanks!"

 

Is there anyone applied 125% OBC? Is there anyone had same issue? Is there anyone got the 125% OBC?

[Ourusualbeach]

What they told you is correct.  The 125% OBC is only available for those taking the FCC and not those doing the L&S or cancelling.
 

Hopefully they will grant you an exception but I wouldn’t count on it.

[tommycanon]

But it was not mention on RC web site.

 

[tommycanon]

On 7/21/2020 at 6:13 PM, Ourusualbeach said:

What they told you is correct.  The 125% OBC is only available for those taking the FCC and not those doing the L&S or cancelling.
 

Hopefully they will grant you an exception but I wouldn’t count on it.

I will get refund on my credit card. On the other hand, they will give me extra USD50 Onboard Credit. Great news!!