Definitas Posted September 6, 2020 #1 Share Posted September 6, 2020 I decided to request a refund rather than FCC for two cruises which Celebrity had to cancel. I expected to get 100% of the 125% FCC sum based on the basic cruise fare. As it stands, I have been refunded 4 seemingly random sums which are over $500 less than we paid. (FCC was $11650 which equals $9320 at %100 but less than $8750 returned). Has anyone else been short changed? Link to comment Share on other sites More sharing options...
Fouremco Posted September 6, 2020 #2 Share Posted September 6, 2020 You have a choice, 125% FCC or 100% refund. A 125% refund has never been an option. Link to comment Share on other sites More sharing options...
RolyPolyRoly Posted September 6, 2020 #3 Share Posted September 6, 2020 We received only our Air Fares and Transfers still waiter for Cruise refunds Link to comment Share on other sites More sharing options...
RolyPolyRoly Posted September 6, 2020 #4 Share Posted September 6, 2020 Still waiting Link to comment Share on other sites More sharing options...
Definitas Posted September 6, 2020 Author #5 Share Posted September 6, 2020 1 minute ago, Fouremco said: You have a choice, 125% FCC or 100% refund. A 125% refund has never been an option. You have misunderstood (or maybe my post wasn't clear). I was given FCC vouchers for exactly 125% of cruise price paid but cash refund of less than 100%. ($580 short) Link to comment Share on other sites More sharing options...
Fouremco Posted September 6, 2020 #6 Share Posted September 6, 2020 Ah, I understand now. You've received 4 payments to date, so is it possible that a fifth payment will be made? Celebrity's refunds aren't always timely, so it's possible that another will be sent, but in your shoes I would phone them to make sure that nothing has fallen through the cracks. 1 Link to comment Share on other sites More sharing options...
julia Posted September 6, 2020 #7 Share Posted September 6, 2020 (edited) My refund hit my credit card in four credits. Two were deposits, and two were cruise fare with port & taxes). It was a bit confusing, but it added up correctly. Check your invoice first, then give them a call. Edited September 6, 2020 by julia Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted September 6, 2020 #8 Share Posted September 6, 2020 As has been noted on previous threads, The refunds come in dribs and drabs and sometimes it can take months but eventually you get the full sum refunded to you. Partial payments are the norm. Link to comment Share on other sites More sharing options...
grandgeezer Posted September 6, 2020 #9 Share Posted September 6, 2020 We received our cruise refund in two credits, posted to our card about three hours apart. Each was exactly 1/2 of the total cruise cost. We got our air exactly the same way, on the same day, but to a different credit card that we used. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted September 6, 2020 #10 Share Posted September 6, 2020 (edited) My experience is that if you request either a 125% FCC or 100% refund you will initially only get the Base Fare refunded. Port Charges, Taxes are refunded separately. It's difficult to try to tie them all together especially when I had 6 refunds all at the same time. When you receive the credit back on your Credit Card there is no reference to which is applied against which reservation. Forgot to mention --- the Full Refund is not the 125% of the base fare but just 100% of the base fare. Edited September 6, 2020 by Jim_Iain Link to comment Share on other sites More sharing options...
SSAtlantic Posted September 7, 2020 #11 Share Posted September 7, 2020 Our mid May cruise was cancelled in mid April. Mid May we received 3 different credits totally all but $600 of our paid fare. That amount was credited mid June. Link to comment Share on other sites More sharing options...
Rare crusinthrough Posted September 7, 2020 #12 Share Posted September 7, 2020 14 hours ago, MacH said: I decided to request a refund rather than FCC for two cruises which Celebrity had to cancel. I expected to get 100% of the 125% FCC sum based on the basic cruise fare. As it stands, I have been refunded 4 seemingly random sums which are over $500 less than we paid. (FCC was $11650 which equals $9320 at %100 but less than $8750 returned). Has anyone else been short changed? When you opted for the FCC the taxes and port fees were refunded. When you cancelled the FCC the refund would be the cruise fare less taxes and port fees. Link to comment Share on other sites More sharing options...
Definitas Posted September 7, 2020 Author #13 Share Posted September 7, 2020 1 hour ago, crusinthrough said: When you opted for the FCC the taxes and port fees were refunded. When you cancelled the FCC the refund would be the cruise fare less taxes and port fees. You are partly correct. The port taxes were indeed refunded but the basic cruise fare was not. The 125% FCC was calculated on that part of the payment (and was exactly right) and I expect to get back the original cash payment (i.e. 125% minus 25%). Currently I am several hundred dollars light Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted September 7, 2020 #14 Share Posted September 7, 2020 10 hours ago, MacH said: You are partly correct. The port taxes were indeed refunded but the basic cruise fare was not. The 125% FCC was calculated on that part of the payment (and was exactly right) and I expect to get back the original cash payment (i.e. 125% minus 25%). Currently I am several hundred dollars light Give Celebrity a Call. I had to escalate all the way up to Lisa to fix 3 of mine. It took almost 3 months and finally got it all back. Link to comment Share on other sites More sharing options...
Definitas Posted September 8, 2020 Author #15 Share Posted September 8, 2020 10 hours ago, Jim_Iain said: Give Celebrity a Call. I had to escalate all the way up to Lisa to fix 3 of mine. It took almost 3 months and finally got it all back. I may have to do that although I'm in the UK. How did you manage to get hold of the boss? Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted September 9, 2020 #16 Share Posted September 9, 2020 On 9/8/2020 at 1:39 AM, MacH said: I may have to do that although I'm in the UK. How did you manage to get hold of the boss? I met her husband on a cruise and he gave me her business card. I did not of course get her on the phone but within minutes I got a call from the Zenith Desk. Link to comment Share on other sites More sharing options...
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