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Host Kat Holiday Sharing Rare

Host Kat

Posted
Posted
8 hours ago, ovccruiser said:

Every time I join the forum I have to log in, the little box to tick with stay logged on has gone. Is thisnew?

 

 Howdy @ovccruiser emo22.gif

 

No.

 

I have merged your new thread titled Stay logged in into the existing thread titled not staying logged in regarding your situation as well as others. Please note CC Help Jenn, Senior Community Support Specialist, is following & has been posting on this existing thread.

 

Hope this will be helpful! 🤞

 

Happy sails,

 

Host Kat emo32.gif

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Essiesmom "Live from...." Rare

Essiesmom

Posted
Posted

More funny happenings yesterday.  I tried to report a post to be moved and was told what I want to do is not available on my account.  So I verified I was logged in, and then tried again.  Same result.  So I tried to reply and recommend the poster ask on the cruise line board.  And at the bottom it said I need to log in.  So I logged out, and in again and still could not reply.  I ended up going to my laptop (from my iPad) and everything worked.  EM

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Charles4515

Charles4515

Posted
Posted
14 hours ago, Turtles06 said:


And later today, I was logged out on my iPhone and iPad as well. 

 

As a FYI I don't have this issue. I get logged out on my iPhone, iPad every 7 to 10 days. Even when I have to log on that is no big issue for me as I have autofill which fills in the username and password with Touch ID of FaceID. I am using Safari 14 as my browser.

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tjcox9

tjcox9

Posted
Posted

For about five or six days now, I have to log in each time I visit the forums. Back when so many were complaining about having to do this, I was not having the issue. Is there a fix, different browser or something else that can rectify this? 

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CC Help Jenn

CC Help Jenn

Posted
Posted

Small update, though it will seem more like a non update.  We may have found a few options to fix the logging in/out issues - though we do need to work out the details and then we have to get them on the queue for our tech team to tackle.  That is where we are with that problem.  I do apologize, but for the present time you may have to log back in when you visit.

 

The other issues mentioned here and in some other threads:  Not being able to post, the post editor bringing up old info or other posts already populated in, not being able to react etc   Those have been reported to the forums software developer.  Once I have more info on a fix I will let you know.  Those issues do seem to tie into cookies/cached webpages and many have found that deleting the cruise critic cookies on your browser and/or deleting cached webpages may help those issues while we are waiting on a more permanent fix from the developer. 

 

If you need help with deleting those things for your specific browser, let us know what you are using and we can help 🙂 

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broberts Excellent Advice! Rare

broberts

Posted
Posted
4 hours ago, CC Help Jenn said:

Small update, though it will seem more like a non update.  We may have found a few options to fix the logging in/out issues - though we do need to work out the details and then we have to get them on the queue for our tech team to tackle.  That is where we are with that problem.  I do apologize, but for the present time you may have to log back in when you visit.

 

The other issues mentioned here and in some other threads:  Not being able to post, the post editor bringing up old info or other posts already populated in, not being able to react etc   Those have been reported to the forums software developer.  Once I have more info on a fix I will let you know.  Those issues do seem to tie into cookies/cached webpages and many have found that deleting the cruise critic cookies on your browser and/or deleting cached webpages may help those issues while we are waiting on a more permanent fix from the developer. 

 

If you need help with deleting those things for your specific browser, let us know what you are using and we can help 🙂 

 

Thanks for the update.

 

Please don't remove the feature that retains previous posted text in a thread when adding a new post. It is easily cleared using the link. The feature facilitates moving between tabs and apps without having to retype content.

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CC Help Jenn

CC Help Jenn

Posted
Posted
Just now, broberts said:

 

Thanks for the update.

 

Please don't remove the feature that retains previous posted text in a thread when adding a new post. It is easily cleared using the link. The feature facilitates moving between tabs and apps without having to retype content.

 

There is no indication that this feature will be removed.  I only mentioned as some members are experiencing issues that when they click into a post box, the editor is filling in ALL previous posts in the thread - not even just their own. 

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Turtles06 Great Review Rare

Turtles06

Posted
Posted
9 minutes ago, flossie009 said:

Having to log in every time I visit CC using my iPad (Safari) for the past week ☹️

 

 


It’s been particularly bad for me as well on my iOS devices. I’ve had to clear the CC cookies pretty much daily for the last few days in order to be properly logged in and able to reply in a thread without the entire thread appearing in my reply.  Also,  clicking on the number in the notification bell just sent the wheel spinning forever…

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canadianbear

canadianbear

Posted
Posted
On 9/12/2021 at 3:41 PM, Turtles06 said:


It’s been particularly bad for me as well on my iOS devices. I’ve had to clear the CC cookies pretty much daily for the last few days in order to be properly logged in and able to reply in a thread without the entire thread appearing in my reply.  Also,  clicking on the number in the notification bell just sent the wheel spinning forever…

It’s a pain having to clear cache all the time etc.  The wheel keeps spinning when I finally get logged in and can’t “like” a post.  It is working less and less than it works.   I am on my iPhone 99% of the time if that makes a difference as to why there are so many bugs lately with CC.

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broberts Excellent Advice! Rare

broberts

Posted
Posted
9 hours ago, canadianbear said:

It’s a pain having to clear cache all the time etc.  The wheel keeps spinning when I finally get logged in and can’t “like” a post.  It is working less and less than it works.   I am on my iPhone 99% of the time if that makes a difference as to why there are so many bugs lately with CC.

 

Are you using the Safari browser? If so, have you tried using Chrome? And vice versa.

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Charles4515

Charles4515

Posted
Posted
4 hours ago, broberts said:

 

Are you using the Safari browser? If so, have you tried using Chrome? And vice versa.

 

On an iPhone the only reason to use Chrome is if you like the Chrome interface better. It is basicly a skin over the Safari browser. The same with any other iOS browser. Apple only allows the Webkit engine on iPhones and iPads. (That is not the case with Macs)

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Turtles06 Great Review Rare

Turtles06

Posted
Posted

The existing problem of being booted off just seems to be getting worse.  Clearing the CC cookies does nothing.  No matter what device  -- Windows laptop, iPhone, or iPad -- or the browser -- Chrome or Safari -- I have to log back in just about every day, and often multiple times on the same day.   I don't have this problem with any other web site on which I am logged in and ask to remain logged in.  I'm not an IT expert, so obviously I don't understand what the problem is or could be, but it is getting beyond annoying and frustrating.

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canadianbear

canadianbear

Posted
Posted
On 9/19/2021 at 1:08 PM, Turtles06 said:

The existing problem of being booted off just seems to be getting worse.  Clearing the CC cookies does nothing.  No matter what device  -- Windows laptop, iPhone, or iPad -- or the browser -- Chrome or Safari -- I have to log back in just about every day, and often multiple times on the same day.   I don't have this problem with any other web site on which I am logged in and ask to remain logged in.  I'm not an IT expert, so obviously I don't understand what the problem is or could be, but it is getting beyond annoying and frustrating.

@CC Help Jenn

 

Things are not getting any better.  Is this still being worked on?  It’s extremely frustrating as I’m sure you’ve heard/read.   Thanks.

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