mcrcruiser Posted December 15, 2020 #1 Share Posted December 15, 2020 (edited) Seems to us that the time lag has extended greatly between paying a deposit ,then cancelling the cruise & waiting for a refund on our credit cards . what has been your experience Edited December 15, 2020 by mcrcruiser Link to comment Share on other sites More sharing options...
AtlantaCruiser72 Posted December 15, 2020 #2 Share Posted December 15, 2020 (edited) It depends on the reason for the refund - Customer initiated cancellations prior to the penalty start period are still an automated process and are typically charging back to client credit cards within a week of the customer cancelling. Vendor initiated cancellation refunds seem to still be taking 45-60 days on average. These refunds are not even started until AFTER the close date for refund requests has passed. They are then supposedly worked in sail date order alongside issuance of FCC for customers who opted not to get a refund. Each booking is manually reviewed by a member of the accounting team, hence the delay. Edited December 15, 2020 by AtlantaCruiser72 1 Link to comment Share on other sites More sharing options...
KirkNC Posted December 15, 2020 #3 Share Posted December 15, 2020 The last HAL cruise we canceled was a month or so ago and we received a refund to our credit card in one week. Compared to earlier in 2020, that was fast. Link to comment Share on other sites More sharing options...
Clarabella_Baby Posted December 15, 2020 #4 Share Posted December 15, 2020 Does anyone know if, while we are waiting to get our FCC booked to our account, can we go ahead and book another cruise, and then have the credits added to the new cruise after they are done verifying the accounting for them? Link to comment Share on other sites More sharing options...
Rare kazu Posted December 15, 2020 #5 Share Posted December 15, 2020 1 hour ago, Clarabella_Baby said: Does anyone know if, while we are waiting to get our FCC booked to our account, can we go ahead and book another cruise, and then have the credits added to the new cruise after they are done verifying the accounting for them? Yes you can. I booked my cruise before I received my FCC and then it was transferred to the cruise. 1 Link to comment Share on other sites More sharing options...
akeka Posted December 30, 2020 #6 Share Posted December 30, 2020 I had a HAL cancelled booking and I got my FCD back two days ago and my friends received their cash payments back the same day. I had a large amount paid with HAL gift cards. Any idea how much longer they take to be reissued? TIA! Link to comment Share on other sites More sharing options...
PigsCanFly Posted December 30, 2020 #7 Share Posted December 30, 2020 Our Feb 2021 Eurodam cancellation (by HAL) refund arrived ~36 days from our request. Link to comment Share on other sites More sharing options...
Cruise Suzy Posted December 30, 2020 #8 Share Posted December 30, 2020 HAL cancelled our fully-paid-for February cruise. We had the full amount refunded to our credit card in less than 30 days. Link to comment Share on other sites More sharing options...
ighten Posted December 30, 2020 #9 Share Posted December 30, 2020 Last deposit refund was 2 weeks from the cancel email Link to comment Share on other sites More sharing options...
DaveOKC Posted December 30, 2020 #10 Share Posted December 30, 2020 5 weeks now and still waiting. Got my FCC, but not the credit card refund - strange! 1 Link to comment Share on other sites More sharing options...
semibeater Posted January 14, 2021 #11 Share Posted January 14, 2021 On 12/30/2020 at 9:00 AM, akeka said: I had a HAL cancelled booking and I got my FCD back two days ago and my friends received their cash payments back the same day. I had a large amount paid with HAL gift cards. Any idea how much longer they take to be reissued? TIA! I also applied large amounts to a now cancelled cruise using gift cards. On CCL thread some people are getting reloaded gift cards sent to them by FEDX not cash back to CC. It has been taking over 3 months from cancellation. My Q is what about the digital cards that were used? Also what about the bonus that was applied? I do not see any clarification on these out of pocket $'s anywhere in the T's & C's. Anyone? Link to comment Share on other sites More sharing options...
Rare Vict0riann Posted January 14, 2021 #12 Share Posted January 14, 2021 If I go to my account on the HAL website, I can see the April '21 cruise that HAL cancelled a couple of weeks ago still listed as existing. I did find that in previous cancellations that when the cruise disappeared from my account, the refunds, FCCs, and FCDs started showing up. Link to comment Share on other sites More sharing options...
wesport Posted January 14, 2021 #13 Share Posted January 14, 2021 My last $500 deposit on a cruise that was cancelled by HAL was refunded in 30 days. Link to comment Share on other sites More sharing options...
akeka Posted January 16, 2021 #14 Share Posted January 16, 2021 On 1/14/2021 at 11:43 AM, semibeater said: I also applied large amounts to a now cancelled cruise using gift cards. On CCL thread some people are getting reloaded gift cards sent to them by FEDX not cash back to CC. It has been taking over 3 months from cancellation. My Q is what about the digital cards that were used? Also what about the bonus that was applied? I do not see any clarification on these out of pocket $'s anywhere in the T's & C's. Anyone? I called HAL and found out they returned my gift card payments to the same digital card about 30 days after cancellation without any notice to me. The expiration date is now end of 2021. They still haven't refunded a $750 credit card payment and the rep said the refund would be processed in 7-10 days; that was 8 days ago. Link to comment Share on other sites More sharing options...
semibeater Posted January 16, 2021 #15 Share Posted January 16, 2021 How did they handle Promotional (bonus) gift cards if you used them? Link to comment Share on other sites More sharing options...
Lido - Lanai Posted January 16, 2021 #16 Share Posted January 16, 2021 (edited) 1 hour ago, semibeater said: How did they handle Promotional (bonus) gift cards if you used them? I used the promo/bonus digital gift card to purchase an excursion on a now canceled cruise and was told by HAL the $ would be put back on the gift card. I'm assuming the same will be true if card was used towards the purchase of a cruise. So be sure to hang on to the gift card number and pin code for future use. Edited January 16, 2021 by Lido - Lanai Link to comment Share on other sites More sharing options...
dchip Posted January 16, 2021 #17 Share Posted January 16, 2021 Our 6/21 cruise was cancelled on January 6. We had full refund back to our credit card on January 8. Amazing. Very grateful since the amount was large. We had made full payment in March 2020 for our cruise and our son’s. We let it ride to 2021 because we had no idea what would happen with the virus. This time we requested a refund, then booked a new cruise with deposits only. Makes me much more comfortable in case things go south. Cheers and fingers crossed that the third time is a charm. Denise 1 Link to comment Share on other sites More sharing options...
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