shanni-shanni Posted February 23, 2021 #1 Share Posted February 23, 2021 I have found that my email to HAL have been ignored. No answer at all. Anybody else have the same experience? Tom Link to comment Share on other sites More sharing options...
JazzyV Posted February 23, 2021 #2 Share Posted February 23, 2021 What department did you email? When I was trying to find out about a cancelled cruise, I got no response to the guestrelations@hollandamerica.com emails I sent, but heard back the next day when I emailed reservations_submit@hollandamerica.com. Link to comment Share on other sites More sharing options...
highscar Posted February 23, 2021 #3 Share Posted February 23, 2021 After using the same password for 12 years Holland America reflected it. I questioned that and the reply instructed me how to change my password. What’s up. Link to comment Share on other sites More sharing options...
highscar Posted February 23, 2021 #4 Share Posted February 23, 2021 After using the same password for 12 years Holland America reflected it. I questioned that and the reply instructed me how to change my password. What’s up. Link to comment Share on other sites More sharing options...
highscar Posted February 23, 2021 #5 Share Posted February 23, 2021 Sorry they rejected my password. Link to comment Share on other sites More sharing options...
1ANGELCAT Posted February 23, 2021 #6 Share Posted February 23, 2021 Try officeofthepresident@hollandamerica.com 1 Link to comment Share on other sites More sharing options...
shanni-shanni Posted February 23, 2021 Author #7 Share Posted February 23, 2021 1 hour ago, JazzyV said: What department did you email? When I was trying to find out about a cancelled cruise, I got no response to the guestrelations@hollandamerica.com emails I sent, but heard back the next day when I emailed reservations_submit@hollandamerica.com. I did sent them to guestrelations@hollandamerica.com But what different does it make? It is still one of their department. Tom Link to comment Share on other sites More sharing options...
Rare Mary229 Posted February 23, 2021 #8 Share Posted February 23, 2021 I use the contact form on the website even though the options given are not what I am writing about. I put in the first line - Please forward to the correct department I always get a response within 48 hours, it was quicker before covid. 1 Link to comment Share on other sites More sharing options...
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