Cancellation fee went from $100 > $1100 > $1300

[TheMiz]

I have my final cruise coming up Next May 2022 the original booking date was 

May 24th 2019

 

I have been fighting for my commissions from the agency I worked with 

 

I have noticed the cancellation penalty has gone from $100 to $1100 to $1300 and no one can explain it

 

Here is how it reads on one of my guest invoices

 

If your stateroom is GTY (Guarantee) orWLT (Waitlist), once your room is assigned or confirmed, you’ll receive an updated invoice advising of your location. If your

stateroom has an obstructed view, you’ll receive details once your room is assigned.

Deposit has been posted to your reservation. Final Payment is due by 24 JAN 2022, 5:00 PM EST

The balance due must be paid in full by the final payment date listed above to prevent your booking from cancelling. Balance and payments may not reflect recent transactions

made within the past 48 hours.

Deposit amounts may vary by promotion.

The booking is currently subject to USD 1100.00 cancellation penalties at time of this booking invoice 05 FEB 2021. This amount may increase based on the cruise penalty

schedule.

[molly361]

If you shifted your cruise after the normal cancellation date the cancellation penalties that were in effect when you shifted carryover to the new date.

 

We shifted a May 2021 cruise to May 2022 and if we cancel that we are subject to I think the 50% penalty that was in effect when we shifted it

[TheMiz]

9 minutes ago, molly361 said:

If you shifted your cruise after the normal cancellation date the cancellation penalties that were in effect when you shifted carryover to the new date.

 

We shifted a May 2021 cruise to May 2022 and if we cancel that we are subject to I think the 50% penalty that was in effect when we shifted it

 

 

Cruise isn't until May 2022  

 

One of my bookings have a $900 deposit and as above Final payment isn't due until Jan 24th 2022 but if they cancel now its $1300 ?

 

[molly361]

Just now, TheMiz said:

 

 

Cruise isn't until May 2022  

 

One of my bookings have a $900 deposit and as above Final payment isn't due until Jan 24th 2022 but if they cancel now its $1300 ?

 

If you shifted it before final payment date then it should just be the deposit

[TheMiz]

5 minutes ago, molly361 said:

If you shifted it before final payment date then it should just be the deposit

 

 

YES

 

 

[Another_Critic]

1 hour ago, TheMiz said:

I have my final cruise coming up Next May 2022 the original booking date was 

May 24th 2019

Is May 24th 2019 the booking date for the May 2022 cruise or is it the original sailing date of a previous cruise that you L&S once or twice?

 

Basically, what is the history of the May 2022 cruise booking?

[TheMiz]

2 minutes ago, Another_Critic said:

Is May 24th 2019 the booking date for the May 2022 cruise or is it the original sailing date of a previous cruise that you L&S once or twice?

 

Basically, what is the history of the May 2022 cruise booking?

 

 

It was up to $1100 for the original sail date of May 7th 2021  

[scorpluvsdolphins]

What if the cruise was free except port fees and taxes?

There is no cruise fare to deduct anything from. 

[Another_Critic]

8 minutes ago, TheMiz said:

It was up to $1100 for the original sail date of May 7th 2021  

What is entire history of the May 2022 booking?

 

May 24, 2019: Booked May 7, 2021 sailing

L&S to May 2022 sailing - What date did you do this?

Any other changes to the booking (ship, sail date, etc)?

[TheMiz]

2 minutes ago, Another_Critic said:

What is entire history of the May 2022 booking?

 

May 24, 2019: Booked May 7, 2021 sailing

L&S to May 2022 sailing - What date did you do this?

Any other changes to the booking (ship, sail date, etc)?

 

I am the agent, now retired.

 

the L&S took place Feb 2021 14 months before the new sail date.

[WeatherFx]

I thought that if you cancelled under CWC, you just got an FCC for the full amount. The $100 p/p was/is waived until May 31, 2021.

My Example:

Original NRD $500 booked 3/30/2020, cancelled under CWC 5/23/2020 before FPD. FCC issued.

Rebooked FCC 7/20/2020, Cancelled by RCL 01/12/2021 before FPD, FCC reissued.

Rebooked FCC 3/24/21, Confirmation says $400 cancel penalty, Repriced today, 4/29/2021, now confirmation says $930 cancel penalty. FPD is 6/6/2021.

 

If I cancel under CWC on 05/30/2021, which is prior to FPD and the NRD fee waive period expiring, do I get an FCC for the original $500 or will they charge me an additional $430?

[Another_Critic]

7 minutes ago, TheMiz said:

I am the agent, now retired.

 

the L&S took place Feb 2021 14 months before the new sail date.

Please state the exact dates for each change to the original and subsequent sail dates.

 

The exact date when final payment was due for the May 7, 2021 booking.

The exact date that you did the L&S to the May ??. 2022 sailing.

Have you made any other changes since the original booking?

[TheMiz]

19 minutes ago, Another_Critic said:

Please state the exact dates for each change to the original and subsequent sail dates.

 

The exact date when final payment was due for the May 7, 2021 booking.

 

Have you made any other changes since the original booking?

 

The final payment date is listed in my original post 

 

I think the L&S was Feb 5th 2021

 

BUT I did add a FCC which leaves me with a Balance of -$17.64

 

The new sailing date is April 24th 2022 

[Another_Critic]

6 minutes ago, TheMiz said:

The final payment date is listed in my original post 

 

I think the L&S was Feb 5th 2021

 

BUT I did add a FCC which leaves me with a Balance of -$17.64

 

The new sailing date is April 24th 2022 

I'm not sure why you can't answer the questions clearly and completely?

 

FYI - The final payment date in your original post is for the 2022 cruise, not the 2021 cruise.

 

Your OP says the current sailing date is May 2022?  But you're now saying it's April 24, 2022.

 

Again, what what is the ENTIRE history of the booking from start to finish?  If you don't provide the correct details in your next reply, you're on your own.

[TheMiz]

Here is part of my original agent copy from July 24th 2020

No changes 

No L&S 

No FCC

 

 

Amount Paid 1020.44

Balance Due 1164.97

If your stateroom is GTY (Guarantee) orWLT (Waitlist), once your room is assigned or confirmed, you’ll receive an updated invoice advising of your location. If your

stateroom has an obstructed view, you’ll receive details once your room is assigned.

Deposit has been posted to your reservation. Final Payment is due by 06 FEB 2021, 5:00 PM EST

The minimum deposit for this reservation is Non-Refundable. A change fee of 100 USD per guest will apply for ship or sail date changes.

The balance due must be paid in full by the final payment date listed above to prevent your booking from cancelling. Balance and payments may not reflect recent transactions made

within the past 48 hours.

Deposit amounts may vary by promotion.

The booking is currently subject to USD 1100.00 cancellation penalties at time of this booking invoice 19 JUL 2020. This amount may increase based on the cruise penalty schedule.

Edited April 29, 2021 by TheMiz

[molly361]

6 minutes ago, Another_Critic said:

I'm not sure why you can't answer the questions clearly and completely?

 

FYI - The final payment date in your original post is for the 2022 cruise, not the 2021 cruise.

 

Your OP says the current sailing date is May 2022?  But you're now saying it's April 24, 2022.

 

Again, what what is the ENTIRE history of the booking from start to finish?  If you don't provide the correct details in your next reply, you're on your own.

You have more patience that I do.  I gave up😇

[TheMiz]

1 hour ago, Another_Critic said:

Is May 24th 2019 the booking date for the May 2022 cruise or is it the original sailing date of a previous cruise that you L&S once or twice?

 

Basically, what is the history of the May 2022 cruise booking?

 

L&S ONCE

 

The May 24th is the original booking date for the May 7th 2021 Ovation of the Seas 

It was shifted to the Allure April 24 2022

[TheMiz]

1 hour ago, Another_Critic said:

What is entire history of the May 2022 booking?

 

May 24, 2019: Booked May 7, 2021 sailing

L&S to May 2022 sailing - What date did you do this?

Any other changes to the booking (ship, sail date, etc)?

 

 

I was wrong in my original post the cruise was L&S from a May 7th OV cruise to the Allure  April 24th 2022 , the L&S had to have been Feb 5th 2021. from what I can see in an email from my SAM. She too has never seen this and can't get an answer   

I don't know the dates for the FCC's

 

It may have changed when the agency switched to KHM  at least that is the thinking of the SAM

[ipeeinthepool]

Perhaps you need a better TA 😉

[TheMiz]

1 minute ago, ipeeinthepool said:

Perhaps you need a better TA 😉

 

I am the TA, this all happened after I retired last year.

 

[Another_Critic]

19 minutes ago, TheMiz said:

I am the TA, this all happened after I retired last year.

If you're the TA, why can't you provide ALL OF THE DETAILS?????? 

 

It's appears from your cut/past invoice dated July 19, 2020 that someone made a change to the May 7, 2021 sailing between the original booking date and July 19, 2020. 

 

If you as the TA don't know the history of your booking, and you won't provide all the details,  then no one on CC is going to be able to help.

[Another_Critic]

4 hours ago, TheMiz said:

I have noticed the cancellation penalty has gone from $100 to $1100 to $1300 and no one can explain it

Is this yet another inaccurate detail that you posted?  Isn't that actually $900?

[TheMiz]

1 minute ago, Another_Critic said:

Is this yet another inaccurate detail that you posted?  Isn't that actually $900?

 

 

On Board booking

 

[Cigar King]

Surely there's a better way to get help than posting here.  Is there no forum for TA's to discuss issues?

[TheMiz]

2 minutes ago, Cigar King said:

Surely there's a better way to get help than posting here.  Is there no forum for TA's to discuss issues?

 

 

Just wondering if anyone else has seen this.