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Well I just tried again since 2 days ago and now they have a notification stating they are having issues and to please be patient. 

At least they put in on their web page.

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Wowza!  Things are good!  Called my TA to ask about a Quebec to FLL cruise for 2023.  Yes, I did whine about the website! 😄  My TA said, she's heard it all and then some!

 

I booked Caribbean Princess, told her no FCC because my canceled Enchanted cruises are listed!  Now they've disappeared, booking is listed (plus my 7 others)!  All is well and I don't have to pay a deposit, which is $400.  Happy, I am!

 

 

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On 5/26/2021 at 10:53 AM, JF - retired RRT said:

I got that one and foolishly thought all I had to do was enter the requested info. Be glad that it got stuck for you. When I completed the "missing" info, I got a new and empty Captain's Circle account.

For those who are tempted...DON'T DO IT!!

I called Princess and the rep handily deleted the "empty" Captain's Circle account. Now able to log in on both of our accounts...for today anyway.

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I was able to log in, but it apparently ate my previously entered independent flight info and won't let me add it now... guess I'll wait a few more days and try again. One baby step at a time.

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This evening I tried to Login into my account.  Sorry - technical problems!

I was able to get in yesterday.

This is not right.  Pure frustration.   

Then I used as a “Booked Guest” -- entered my name, confirmation number, etc… success. 

Thanks to others cruisers for the suggestion – it work.  But will it work tomorrow?

John

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I am so pleased to see so many positive posts on this thread!  
 

both my MedallionClass app & Personalizer on website are working fine and everything is correct in my account. 
 

thanks to those who persisted in posting to help us.  
 

 

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And, we’re back!  Finally, I was able to log in and all is well.  Our cruise and perks and excursions are all there, thank the good Lord for small blessings!

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I saw a new casino offer in the OBC section of the Personalizer.  I didn't recall getting an email so on a hunch I decided to check my Profile.  Sure enough the box to get email offers from Princess wasn't checked.  It always has been checked in the past so something got changed along the way without me knowing about it.  Passing along in case this has happened to others.

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When I tried to log in I got the "more information requested" page. My login ID is auto filled in on that page and it is an old one I no longer use, nor is it my Medallion login ID. It will not let me change or delete it. So I thought I would play their game and change my medallion login to what Princess thinks my login ID is and try to login to the website again. Nice try, but no cigar. Now it says my login info is incorrect???

 

 

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Hi everyone,

Today I tried to access my Princess account with my old password.  Success!!  Yesterday I had trouble.  What changed in the last 24 hours would be a pure guess on my part.  Check on booked cruises, cruise history, profile info, future cruise credits -- all OK.  But I could not get into my wife’s account which means I need to call customer service.  John

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After an hour on the line with a Princess rep - no improvement for me.  She told me to use the "forgot password" option in the search bar and it will ask for name an email address.  Did that, and it just said "error".  She fiddled around but we never got any further than "error".

 

Don

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I still can't get in. I get the message "We are experiencing technical difficulties with some guest accounts." So maybe some have been fixed and others not....Long wait. At least in our case it's just an annoyance rather than a major problem.

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When I try to log in, I keep getting the more information needed form and then I get my information is incorrect.  My info has been the same for years.  I was finally able to log in using my booking number after two weeks of trying.  When I looked at what was included on my cruise, the casino money they'd promised me when I booked was missing. It was there the last time I checked.  Two weeks ago when I couldn't get in, they had me change my password three times. 

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For the two posters above:  these are the same messages I got for a few days before mine was fixed. I stopped re setting password. Used my original ID and password to set up the MedallionClass app used my booking number to get into app. Once I did that my Personalizer account on website was accessible the next day. I never filled in the missing information page. Nothing was missing. 

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