Doolz Posted September 22, 2021 #76 Share Posted September 22, 2021 Have you been officially informed of the above ref the Moon taking over the Dawn routes? We are looking for an alternate option now that it appears our HKG-SIN choice has been cancelled over Xmas/NY. Link to comment Share on other sites More sharing options...
bitob Posted September 22, 2021 Author #77 Share Posted September 22, 2021 See my post Moon substituted for Dawn -- letter to my TA from Silversea Link to comment Share on other sites More sharing options...
Doolz Posted September 22, 2021 #78 Share Posted September 22, 2021 14 minutes ago, bitob said: See my post Moon substituted for Dawn -- letter to my TA from Silversea Apologies bitob, finger trouble as I was referring to the below posted previous message; Asia is canceled, although not officially yet. The Moon is going to South America taking over the Dawn itinerary. Link to comment Share on other sites More sharing options...
cruiseej Posted September 22, 2021 #79 Share Posted September 22, 2021 I know people booked on various cruises want answers about what is or isn't canceled, or if ships are being changed; I would be avidly seeking that information were I booked on one of those cruises, too. But... trying to get confirmations before a cruise line is ready to confirm cancellations or changes is really problematic. Should they "announce" the cancellation on a forum like this, or in a reply to someone on a Facebook post in a private group? Should a senior executive confirm to a passenger they know about an upcoming change, and have that passenger start spreading the word to other passengers who will immediately call SS about refunds or transferring to other cruises? Doing so creates animosity from many other passengers who learn of the cancellation via the grapevine/social media, rather than hearing it from the cruise line directly. So instead, they try to get all their ducks in a row, and then send cancellation notices to passengers and travel agents at the same time. And keep in mind that part of announcing cancellation is having future cruises to propose to passengers; in these crazy times, that may entail adjusting cruise itineraries for 2022 or 2023 so there are direct substitutes for the canceled 2021 cruises. 4 1 Link to comment Share on other sites More sharing options...
boccenana Posted September 22, 2021 #80 Share Posted September 22, 2021 Thanks for some sanity in an insane world. Patience will out. 😴 Link to comment Share on other sites More sharing options...
beaujolais Posted September 22, 2021 #81 Share Posted September 22, 2021 2 hours ago, Mayflower1 said: It looks as if those who purport to have ' Friends ' in high places have no better information than anyone else ? - Silversea, like all Lines will do what is best for them and will advise Guests at a time they decide. However its always nice to receive ' Inside ' Information but dont take it too seriously. Well said Mayflower 1 Link to comment Share on other sites More sharing options...
bitob Posted September 22, 2021 Author #82 Share Posted September 22, 2021 I think the letter from Silversea to my TA likely went out to ALL TAs. Public information at this point. 1 Link to comment Share on other sites More sharing options...
Reef Knot Posted September 22, 2021 #83 Share Posted September 22, 2021 1 minute ago, bitob said: I think the letter from Silversea to my TA likely went out to ALL TAs. Public information at this point. Yup, I have been informed today that my Amazon cruise will now be on the Moon and not Silver Dawn. Same itinerary, same suite just a different ship. Link to comment Share on other sites More sharing options...
dawntrdr Posted September 24, 2021 #84 Share Posted September 24, 2021 This has to be subject to change, of course, but it appears from the website that the Dawn's new inaugural voyage will be Bermuda to Lisbon in March 2022. Link to comment Share on other sites More sharing options...
Stumblefoot Posted September 24, 2021 #85 Share Posted September 24, 2021 34 minutes ago, dawntrdr said: …the Dawn's new inaugural voyage will be Bermuda to Lisbon in March 2022. That would be a bizarre inaugural embarkation port. 1 Link to comment Share on other sites More sharing options...
Rare Lois R Posted September 24, 2021 #86 Share Posted September 24, 2021 3 minutes ago, Stumblefoot said: That would be a bizarre inaugural embarkation port. Hi I thought so too. I actually thought she would just stay in Europe and have her Inaugural on April 1 from Lisbon😃sailing to Barcelona as scheduled Link to comment Share on other sites More sharing options...
jollyjones Posted September 24, 2021 #87 Share Posted September 24, 2021 The inaugural that I can see on the SS website is Lauderdale to Lisbon March 18 2022. Link to comment Share on other sites More sharing options...
Rare Lois R Posted September 24, 2021 #88 Share Posted September 24, 2021 Hi Jolly, that sailing (along with all the other ones for Dawn) were not there yesterday......today it is back on the site.....who knows if it is correct or not. From what everyone is saying and via emails, The Moon is replacing the Dawn on these sailings.......maybe they have not completed updates on the website. Link to comment Share on other sites More sharing options...
SSCAF001 Posted September 24, 2021 #89 Share Posted September 24, 2021 1 hour ago, Lois R said:maybe they have not completed updates on the website. I really hope so because at the moment there are no Moon cruises replacing South American Dawn cruises on SS website 1 Link to comment Share on other sites More sharing options...
Rare Silver Spectre Posted September 25, 2021 #90 Share Posted September 25, 2021 On 9/22/2021 at 5:46 PM, beaujolais said: Well said Mayflower Ditto Link to comment Share on other sites More sharing options...
seaver Posted September 25, 2021 #91 Share Posted September 25, 2021 14 hours ago, SSCAF001 said: I really hope so because at the moment there are no Moon cruises replacing South American Dawn cruises on SS website I glad I didn't drink the cool aid. Silversea is doing a bad job. Link to comment Share on other sites More sharing options...
SSCAF001 Posted September 25, 2021 #92 Share Posted September 25, 2021 1 hour ago, seaver said: I glad I didn't drink the cool aid. Silversea is doing a bad job. Who knows? We shall see. I do not blame SS. The situation is so complicated. Must be a nightmare for any cruise line. Link to comment Share on other sites More sharing options...
seaver Posted September 25, 2021 #93 Share Posted September 25, 2021 7 minutes ago, SSCAF001 said: Who knows? We shall see. I do not blame SS. The situation is so complicated. Must be a nightmare for any cruise line. I agree the situation is terrible, but how hard is it to at least put the Moon's new South America cruises on the website? That's the reason for my bad job comment. Link to comment Share on other sites More sharing options...
cruiseej Posted September 25, 2021 #94 Share Posted September 25, 2021 4 hours ago, seaver said: I agree the situation is terrible, but how hard is it to at least put the Moon's new South America cruises on the website? That's the reason for my bad job comment. My answer would be that updating the website is more complicated than one might think. They still haven't updated the Antarctica trips on the website, either, and that was announced two weeks earlier -- so that's 17 other cruises awaiting updates. Keep in mind that it's not just the website. Changing a cruise ship/itinerary has to also be updated on all booked passengers' itineraries, invoices, and documents. In the case of the Dawn/Moon ship swap, shore excursions, dining reservations, and spa appointments must be transferred for each cruise. I'm sure that their computer systems were not built with "transfer everything from one ship to a different ship" capabilities, so all these steps take time. And that all must be done while removing the Moon's previous itineraries from the website, canceling all those cruises, processing refund requests, etc. "How hard is it to at least put the Moon's new South America cruises on the website?" I'd say it's not easy with the wave of changes that they are dealing with. 1 1 Link to comment Share on other sites More sharing options...
applefan75 Posted September 26, 2021 #95 Share Posted September 26, 2021 17 hours ago, cruiseej said: My answer would be that updating the website is more complicated than one might think. They still haven't updated the Antarctica trips on the website, either, and that was announced two weeks earlier -- so that's 17 other cruises awaiting updates. Keep in mind that it's not just the website. Changing a cruise ship/itinerary has to also be updated on all booked passengers' itineraries, invoices, and documents. In the case of the Dawn/Moon ship swap, shore excursions, dining reservations, and spa appointments must be transferred for each cruise. I'm sure that their computer systems were not built with "transfer everything from one ship to a different ship" capabilities, so all these steps take time. And that all must be done while removing the Moon's previous itineraries from the website, canceling all those cruises, processing refund requests, etc. "How hard is it to at least put the Moon's new South America cruises on the website?" I'd say it's not easy with the wave of changes that they are dealing with. Agreed, most things are usually more complicated than people think. It's more than just pushing a few buttons. 1 Link to comment Share on other sites More sharing options...
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