Jump to content

Costa Cancellation Policy


gerryuk
 Share

Recommended Posts

For your information, this is the updated Costa Cancellation policy found on the UK website. 

 

TERMS AND CONDITIONS
For cruises booked from 23/07/2021 to 31/08/2021 supposed to depart with Costa Deliziosa, Costa Firenze, Costa Luminoso, Costa Smeralda from 01/08/2021 to 30/09/2021 in All—Inclusive and Basic fares, you may cancel your cruise free of charge up to 48 hours before departure ("Cancellation period"). For other fare types booked until 30/09/2021, on board other Fleet’s ships, you can cancel free of charge up to 15 days before departure.
For cruises booked from 27/09/2020 to 22/07/2021 on cruises with a departure date within 31/03/2022 (excluding the World Cruise), whatever the fare type, you can cancel your cruise free of charge up to 15 days before departure ( Cancellation period").
For cruises booked from 23/07/2021 to 30/09/2021 with a departure date before 31/05/2022, which do not fall under the above case of letter a., for any type of fare (excluding the World Cruise), you may cancel your cruise free of charge up to 15 days before departure ("Cancellation period").
For other cruises, not mentioned above in lett. a, b, c, the Company will apply the standard cancellation fees as set out in Article 7 of Terms&Conditions.
In the above cases, if the cruise is cancelled within the Cancellation Period, the standard cancellation fees ( Penalties") will be waived on cruise fares, drinks packages, service charges and insurance (for Fly & Cruise solutions with PROMO flights and other services not mentioned above, any Penalties will remain payable by the Customer, in accordance with Articles 4.1 and 7 of our General Terms and Conditions).

In this case, you may alternatively request:
to postpone the date of departure of the cruise, by calling the Contact Centre at
+39.010.42.06.099 or contacting your Travel Apency; or
the issue by Costa Cruises of a credit for the purchase of a future cruise ("Voucher")with a value equal to the amount collected by the Company for the cruise fee, beverage packages, service fees and insurance; or
a full refund of the payment of the cruise fare, beverage packages, service charges and insurance;

The Voucher will be in the name of the Client (first passenger to hold the booking) and can be used to purchase a new cruise with return by 30/04/2022. At the Customer's request, if unused, the value of the Voucher will be refunded within 45 days of the request.
For cruise cancellation requests made after the Cancellation Deadlines, the Penalties as per art.7 of our General Terms and Conditions will apply.
A prerequisite for the issue of the voucher is that a 25% deposit is paid at least 60 days before departure and the booking is paid at least 30 days before departure.
Please note that it is the responsibility of passengers to obtain the necessary travel documents in accordance with the requirements of the Customs and Immigration Department. Passengers without the correct travel documents will not be allowed to board and will not be reimbursed for their journey.
Any variations in the cost of air transport (if applicable), the cost of ship fuel, rights and taxes on services included in the package will be communicated at the latest 20 days before the date fixed for departure, as indicated in the pre—contractual information and in the General Conditions.
In the case of flight + cruise package purchase, class W for Alitalia corresponds to Premium.


CANCELLATION POLICY
The booking cancelation can be made autonomously on Costa extra:
If the Customer wishes to chanpe the date of departure, the operation must be carried out through the Contact Center without autonomously cancelling the reservation.
If the Customer accepts the voucher for a future cruise, it will be generated automatically following the cancellation of the Costa extra booking and will be visible within 7 days in the Costa extra "My Customers area".
If the Customer wishes to be reimbursed, the request can be made by e-mail to the address of the credit department of reference

 

 

Link to comment
Share on other sites

That really hurts your head. Reading it my understanding is that World Cruises may not be cancelled. My friend who was booked on 2022 World Cruise threw in the towel because of the rule concerning persons not allowed to board being within the last 14 days in certain countries. No idea why that has never been removed especially when you can enter Italy from these countries. Her TA told her she can cancel and have the deposit applied to the 2023 World Cruise. Waiting to see the outcome of that.

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...