dapreston Posted January 5, 2022 #1 Share Posted January 5, 2022 My cruise was one of the first cancelled in March 2020. I signed up for the 125% credit which have been unable to use. I was told at the time that if the credit is not used by Dec 31/21, I could expect a refund. Any idea on timing of these refunds? Assuming there are many of us in the same situation. Link to comment Share on other sites More sharing options...
JohnIreland Posted January 5, 2022 #2 Share Posted January 5, 2022 In the same boat but haven't heard anything yet. Given the 8 months it took to get the voucher I am not optimistic. Link to comment Share on other sites More sharing options...
dexddd Posted January 6, 2022 #3 Share Posted January 6, 2022 I've only seen one other post about this for a person who has since died. We are only a couple days past 12/31 and MSC moves slow on refunds. Our FCC took 16 months to show up. Link to comment Share on other sites More sharing options...
dapreston Posted January 6, 2022 Author #4 Share Posted January 6, 2022 thanks for the above two comments. I thought it would have been a hot topic for 2022 as I assume there are a lot of us in the same situation. Link to comment Share on other sites More sharing options...
dexddd Posted January 7, 2022 #5 Share Posted January 7, 2022 22 hours ago, dapreston said: thanks for the above two comments. I thought it would have been a hot topic for 2022 as I assume there are a lot of us in the same situation. Hard to say. The ...lost March 2020 refunds... Thread was iirc 17 pages. Once we got ours used it for fear of another snarl. 1 Link to comment Share on other sites More sharing options...
mickey89 Posted January 8, 2022 #6 Share Posted January 8, 2022 Do what I did - use Section 75 of the Credit Consumer Act. There is no Time Limit to recover your money. Link to comment Share on other sites More sharing options...
mmt44 Posted January 8, 2022 #7 Share Posted January 8, 2022 9 hours ago, mickey89 said: Do what I did - use Section 75 of the Credit Consumer Act. There is no Time Limit to recover your money. Does that mean suing them in a US court? How did you get the Section 75 enforced? Link to comment Share on other sites More sharing options...
mickey89 Posted January 9, 2022 #8 Share Posted January 9, 2022 We in UK have a Consumer Credit Protection Act which holds the credit card company liable if a transaction fails to deliver its promise. I believe in USA / Canada your Credit Card companies offer a Chargeback policy in the event of a failed transaction. Suggest you approach your CC company for advice........MSC should not be allowed to escape their obligations. Link to comment Share on other sites More sharing options...
mmt44 Posted January 11, 2022 #9 Share Posted January 11, 2022 On 1/9/2022 at 4:31 AM, mickey89 said: I believe in USA / Canada your Credit Card companies offer a Chargeback policy. I did the chargeback on a US Chase high annual fee card. I was refused. Chase said no claims allowed after 60 days. I booked months in advance for a cruise cancelled at the last minute. I didn't see your UK label before my enquiry. Link to comment Share on other sites More sharing options...
mickey89 Posted January 11, 2022 #10 Share Posted January 11, 2022 I also didn't realise that you were North Americans. We are fortunate that our Consumer protection is much better this side of the pond. I was refunded all money by VISA but it took 6months of waiting. To this day, almost 15 months later, MSC have not respond or refund the money. MSC are a disgrace, I for one will never ever trust them again. Link to comment Share on other sites More sharing options...
dexddd Posted January 11, 2022 #11 Share Posted January 11, 2022 8 hours ago, mmt44 said: I did the chargeback on a US Chase high annual fee card. I was refused. Chase said no claims allowed after 60 days. I booked months in advance for a cruise cancelled at the last minute. I didn't see your UK label before my enquiry. On the long March missing refund thread, Chase got lots of bad press for poor service. Link to comment Share on other sites More sharing options...
JohnIreland Posted February 18, 2022 #12 Share Posted February 18, 2022 I checked with MSC. Your travel agent will need to request the refund. Will take the famous "1-2 billing cycles" to process. Link to comment Share on other sites More sharing options...
JohnIreland Posted March 11, 2022 #13 Share Posted March 11, 2022 Almost two years after the cancellation the refund just arrived on my credit card. Link to comment Share on other sites More sharing options...
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