precious89904600 Posted January 19, 2022 #1 Share Posted January 19, 2022 Hi everyone I seem to be having trouble signing into my cruise planner after I sign in it just goes right back to main home page. Is anyone else having a problem? Link to comment Share on other sites More sharing options...
megr1125 Posted January 19, 2022 #2 Share Posted January 19, 2022 It happens occasionally. Clear your cache and cookies and try it that way. It's Royal's awesome IT😬 Link to comment Share on other sites More sharing options...
jonj Posted January 19, 2022 #3 Share Posted January 19, 2022 Can you see your cruise on the app? Reason I am asking is that "for me" this happened when they "accidentally" cancelled my cruise due to a computer glitch they said. I would check the app and if you do not see it there, call your TA or Royal if you booked directly. Link to comment Share on other sites More sharing options...
davekathy Posted January 19, 2022 #4 Share Posted January 19, 2022 1 hour ago, precious89904600 said: Hi everyone I seem to be having trouble signing into my cruise planner after I sign in it just goes right back to main home page. Is anyone else having a problem? Nope. I was able to get in my CP for both of our cruises. I'm using a laptop/windows 10/Google Chrome. Link to comment Share on other sites More sharing options...
precious89904600 Posted January 19, 2022 Author #5 Share Posted January 19, 2022 I cleared my cookies and defragmented and still not able to get to my planner thru my laptop. It shows my cruise on phone app but can't do anything on laptop. I guess I need to go to Geek squad I don't know what I am doing wrong Link to comment Share on other sites More sharing options...
davekathy Posted January 19, 2022 #6 Share Posted January 19, 2022 1 minute ago, precious89904600 said: I cleared my cookies and defragmented and still not able to get to my planner thru my laptop. It shows my cruise on phone app but can't do anything on laptop. I guess I need to go to Geek squad I don't know what I am doing wrong Try a different browser. 1 1 Link to comment Share on other sites More sharing options...
precious89904600 Posted January 20, 2022 Author #7 Share Posted January 20, 2022 Thank you everyone went to Best Buy and the young man at geek squad found out it was my date and time on computer needed to be reset cause I had an outage with comcast it didn't reset. Its back up and running now thanks again 2 Link to comment Share on other sites More sharing options...
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