Diamond Desk and Milestone Rewards - phone call = permahold

[Tom-n-Cheryl]

OK - I'm sure they're experiencing issues like many other companies out there, but - has anyone been able to get through (to a person) on either of these lines in the last few weeks, with less than an hour on hold?

 

I've called several times this week and last, only to enjoy the continuous Carnival hold "spiel"...  2-3 times holding for an hour, once for 90+ minutes before giving up. Any chance that they have email addresses for contact which they check - and reply to?

 

Tom

[firefly333]

Lol I didnt even know there was a diamond desk and a special phone line for diamonds. Is it a direct number?

[Tom-n-Cheryl]

Just now, firefly333 said:

Lol I didnt even know there was a diamond desk and a special phone line for diamonds. Is it a direct number?

 

Yep - Google will return both (top line results). Back "in the old world", you could almost count on it being picked up within a couple of rings...

Tom

[mikes]

I called the Diamond desk yesterday at around 9:10am EST......waited a long time and hung up.  Called today at EXACTLY 9:00am and got through in 2 minutes.