mafig Posted March 19, 2022 #1 Share Posted March 19, 2022 I haven't been on Norwegian for years, but on-line checking seems so much more complicated than before. I recently did one for Royal Caribbean and I had no problem, but I had to continually call on-line support to find out why I was stuck at 85% for Norwegian.😮 Link to comment Share on other sites More sharing options...
Oxo Posted March 19, 2022 #2 Share Posted March 19, 2022 13 minutes ago, mafig said: I haven't been on Norwegian for years, but on-line checking seems so much more complicated than before. I recently did one for Royal Caribbean and I had no problem, but I had to continually call on-line support to find out why I was stuck at 85% for Norwegian.😮 I checked into RCI yesterday for the Oasis. I filled out everything requested, photo, C19 Card, etc. Later in the day RCI sent me an email stating I am officially checked in. I still cannot see my boarding pass a day later. I should be able to print it out now. So, each check-in is different and may caused frustration. What stuck you at 85%? Link to comment Share on other sites More sharing options...
Mrs_Reevo Posted March 19, 2022 #3 Share Posted March 19, 2022 14 minutes ago, mafig said: I haven't been on Norwegian for years, but on-line checking seems so much more complicated than before. I recently did one for Royal Caribbean and I had no problem, but I had to continually call on-line support to find out why I was stuck at 85% for Norwegian.😮 My checkin today is the same. In one place it says we are checked in and another screen has no tick in the contact info. I was on chat earlier and they said we are checked in and it should update over the next 24 hours or so. Did you get yours fixed ? I changed and verified everything using iPad and laptop and it’s still at 84% on the summary page. On check in page it says completed. I will wait and see 😀 Link to comment Share on other sites More sharing options...
Rare ColeThornton Posted March 19, 2022 #4 Share Posted March 19, 2022 I've never had a problem with online check-in although connectivity can be occasionally spotty. Link to comment Share on other sites More sharing options...
mafig Posted March 19, 2022 Author #5 Share Posted March 19, 2022 1 minute ago, Oxo said: What stuck you at 85%? At first I didn't know. I had to call and be on hold almost an hour. It apparently was the area where we enter our phone and email number, then we have to go to the email and certify it, and then reply to the text on our phone. Unfortunately, dh and I have new phones and the texting wasn't working. Called again, on hold only 45 minutes this time and a very nice rep. did it for us (hopefully, she said to wait 24 hours for the edocs to be printed.) I also thought I read I could skip over the picture, but it wouldn't let me go on to the next page. I sure hope they don't use that picture.......I had no idea I look this bad in the morning! 1 2 Link to comment Share on other sites More sharing options...
Rare debenson0723 Posted March 19, 2022 #6 Share Posted March 19, 2022 5 minutes ago, Mrs_Reevo said: My checkin today is the same. In one place it says we are checked in and another screen has no tick in the contact info. I was on chat earlier and they said we are checked in and it should update over the next 24 hours or so. Did you get yours fixed ? I changed and verified everything using iPad and laptop and it’s still at 84% on the summary page. On check in page it says completed. I will wait and see 😀 I have never had an issue but have heard laptop is the best way to do it. You should have your edocs tomorrow morning. 1 Link to comment Share on other sites More sharing options...
Sand and Seas Posted March 19, 2022 #7 Share Posted March 19, 2022 When we had to schedule for testing at the pier (prior to March 1st), you had to wait to 21days prior to cruise to complete your check-in. Is it currently allowing you to complete check-in to 100% prior to 21 days? 1 Link to comment Share on other sites More sharing options...
mafig Posted March 19, 2022 Author #8 Share Posted March 19, 2022 No, our cruise is in 21 days. Link to comment Share on other sites More sharing options...
vinotinto Posted March 19, 2022 #9 Share Posted March 19, 2022 3 minutes ago, mafig said: At first I didn't know. I had to call and be on hold almost an hour. It apparently was the area where we enter our phone and email number, then we have to go to the email and certify it, and then reply to the text on our phone. Unfortunately, dh and I have new phones and the texting wasn't working. Called again, on hold only 45 minutes this time and a very nice rep. did it for us (hopefully, she said to wait 24 hours for the edocs to be printed.) I also thought I read I could skip over the picture, but it wouldn't let me go on to the next page. I sure hope they don't use that picture.......I had no idea I look this bad in the morning! Every picture I uploaded was too big or too small or too wide or not wide enough. It was crazy how many pictures I had to take and upload! Would not take my professional work pic, even after resizing more than 10 times. Finally took a selfie. I hope they don’t use that one, it’s awful! 😂 2 Link to comment Share on other sites More sharing options...
Mrs_Reevo Posted March 19, 2022 #10 Share Posted March 19, 2022 26 minutes ago, mafig said: At first I didn't know. I had to call and be on hold almost an hour. It apparently was the area where we enter our phone and email number, then we have to go to the email and certify it, and then reply to the text on our phone. Unfortunately, dh and I have new phones and the texting wasn't working. Called again, on hold only 45 minutes this time and a very nice rep. did it for us (hopefully, she said to wait 24 hours for the edocs to be printed.) I also thought I read I could skip over the picture, but it wouldn't let me go on to the next page. I sure hope they don't use that picture.......I had no idea I look this bad in the morning! We did the email part but it never comes up with anything for verifying the phone numbers. I will call tomorrow if it doesn’t update Link to comment Share on other sites More sharing options...
Beer Belly Posted March 19, 2022 #11 Share Posted March 19, 2022 We also forgot to verify the phone and email, the photo took about 4 tries 🙄 Link to comment Share on other sites More sharing options...
luvcruzing Posted March 19, 2022 #12 Share Posted March 19, 2022 46 minutes ago, vinotinto said: Every picture I uploaded was too big or too small or too wide or not wide enough. It was crazy how many pictures I had to take and upload! ^^^^^^^ Same I finally quit and am taking a break right now. Wish someone had tips on an easy way to get it done. 1 Link to comment Share on other sites More sharing options...
Herissica Posted March 19, 2022 #13 Share Posted March 19, 2022 I found it pretty cumbersome as well. I was bouncing back and forth between the app and the website trying to figure out what was going wrong. I had to type and retype my phone number several times to get the prompt to click the Verify Phone button. I had to resend the verify email a couple of times for that to complete as well. The photo thing? It wouldn't accept anything it seemed, so I also just gave up and took a crappy morning no makeup and bad hair selfie. It looks horrible, but at least it worked. 1 Link to comment Share on other sites More sharing options...
vince_g Posted March 19, 2022 #14 Share Posted March 19, 2022 1 hour ago, vinotinto said: Every picture I uploaded was too big or too small or too wide or not wide enough. It was crazy how many pictures I had to take and upload! Would not take my professional work pic, even after resizing more than 10 times. Finally took a selfie. I hope they don’t use that one, it’s awful! 😂 I uploaded a photo for my travel companion, but for my photo I just popped up my PC's camera and took the picture right in the NCL check in app. For some reason this turned out much easier than uploading an existing file. Link to comment Share on other sites More sharing options...
cruiserbear55 Posted March 19, 2022 #15 Share Posted March 19, 2022 21 minutes ago, luvcruzing said: document ^^^^^^^ Same I finally quit and am taking a break right now. Wish someone had tips on an easy way to get it done. I just figured this out yesterday trying to check in. Am not overly computer literate. Was trying to take a photo of our passport pictures( we have extras separate from the passport itself). , and then inserting the photo into the NCL documents. NOT!! Couldn't figure it out for the life of me! Here's the good part. When you open the docs and you are trying to finish #7, you'll come to the photo area. Lo and behold there is a picture of a camera. I clicked on the camera and all of a sudden my face was on my laptop! There is an oval that you center your face into, click again, and the document has your picture. It was incredibly easy.And don't worry about what the picture looks like. They will take another one at the pier. Also, as mentioned above. If you get stuck, just redo your e-mail and your phone number. I had the same problem. Reentered them and everything okay. Happy Cruising!! 1 Link to comment Share on other sites More sharing options...
bigrednole Posted March 19, 2022 #16 Share Posted March 19, 2022 I will get a first hand experience with this tomorrow. Hoping it is not a high pressure colonic. CCL was so simple and no issue at all. I have read where email and phone numbers are the reason for issues with NCL. Simply re-enter them and it should fix it. Link to comment Share on other sites More sharing options...
cruiserbear55 Posted March 19, 2022 #17 Share Posted March 19, 2022 1 minute ago, vince_g said: I uploaded a photo for my travel companion, but for my photo I just popped up my PC's camera and took the picture right in the NCL check in app. For some reason this turned out much easier than uploading an existing file. Sorry, guess we were typing basically the same response at the same time! Link to comment Share on other sites More sharing options...
AK Dreaming Posted March 19, 2022 #18 Share Posted March 19, 2022 My check in was the same as always, except for adding the picture and credit card info. Link to comment Share on other sites More sharing options...
luvcruzing Posted March 19, 2022 #19 Share Posted March 19, 2022 2 minutes ago, bigrednole said: I will get a first hand experience with this tomorrow. Hoping it is not a high pressure colonic. CCL was so simple and no issue at all. I have read where email and phone numbers are the reason for issues with NCL. Simply re-enter them and it should fix it. I had no problem with the emails and phone numbers, it’s that darn photo. 1 Link to comment Share on other sites More sharing options...
luvcruzing Posted March 19, 2022 #20 Share Posted March 19, 2022 3 minutes ago, cruiserbear55 said: I just figured this out yesterday trying to check in. Am not overly computer literate. Was trying to take a photo of our passport pictures( we have extras separate from the passport itself). , and then inserting the photo into the NCL documents. NOT!! Couldn't figure it out for the life of me! Here's the good part. When you open the docs and you are trying to finish #7, you'll come to the photo area. Lo and behold there is a picture of a camera. I clicked on the camera and all of a sudden my face was on my laptop! There is an oval that you center your face into, click again, and the document has your picture. It was incredibly easy.And don't worry about what the picture looks like. They will take another one at the pier. Also, as mentioned above. If you get stuck, just redo your e-mail and your phone number. I had the same problem. Reentered them and everything okay. Happy Cruising!! Thank you, I will try again tomorrow. Fingers crossed. Link to comment Share on other sites More sharing options...
Mrs_Reevo Posted March 19, 2022 #21 Share Posted March 19, 2022 I finally got mine to complete, it turns out the the phone numbers on our profiles were incorrect (they had the 0 in front of the number that isn’t needed when using +44 so when I added it in the check in I guess it was trying to validate against that. I reset the phone numbers, waited 30 minutes tried again and now it’s fine 😀 2 Link to comment Share on other sites More sharing options...
mafig Posted March 19, 2022 Author #22 Share Posted March 19, 2022 I was alright with the email but the phone number sends a text to your phone, correct? Link to comment Share on other sites More sharing options...
Rare BermudaBound2014 Posted March 19, 2022 #23 Share Posted March 19, 2022 2 hours ago, mafig said: I had no idea I look this bad in the morning! I'm sure you are lovely. Enjoy your cruise!!! Link to comment Share on other sites More sharing options...
cruiserbear55 Posted March 19, 2022 #24 Share Posted March 19, 2022 25 minutes ago, mafig said: I was alright with the email but the phone number sends a text to your phone, correct? No. It just somehow checks that it is a valid number, and the "verified" comes up. It doesn't send you a code that you have to insert. 1 Link to comment Share on other sites More sharing options...
c-cruise Posted March 19, 2022 #25 Share Posted March 19, 2022 The Covid stuff definately complicated it, but take that out and it seemed pretty much like any other cruise line online checkin to me. Link to comment Share on other sites More sharing options...
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