DaveinCharlotte Posted April 22, 2022 #1 Share Posted April 22, 2022 For years, over many cruises, ACL always e-mailed us an evaluation invitation a couple of weeks after we got back. But after our last two (November 2021 and March 2022 on the American Star), no evaluation. Is it just us, just our ship, or has ACL stopped this for all cruises? Given the recent fleet-wide abandonment of Wi-Fi, I wouldn't be surprised if this is another cost-saving move. Link to comment Share on other sites More sharing options...
BaumD Posted April 22, 2022 #2 Share Posted April 22, 2022 Also on the Star in early April. No evaluation. Maybe they don’t want to know the truth! My guess is they stopped the evaluations after 75% of the people complained about no WiFi. Either that or they also eliminated WiFi at their main office and the person who sends out the evaluations can’t do it as they have no internet access. Link to comment Share on other sites More sharing options...
Rare twototravel Posted April 24, 2022 #3 Share Posted April 24, 2022 We had a mid cruise survey a few days ago. Fully expect to receive the end cruise one once we are home. Link to comment Share on other sites More sharing options...
Rare twototravel Posted April 28, 2022 #4 Share Posted April 28, 2022 Our cruise ended on the 26th and we got our post cruise survey by email today, 28 April. Link to comment Share on other sites More sharing options...
DaveinCharlotte Posted April 29, 2022 Author #5 Share Posted April 29, 2022 19 hours ago, twototravel said: Our cruise ended on the 26th and we got our post cruise survey by email today, 28 April. Great! That's good to hear. Thanks for the feedback. Link to comment Share on other sites More sharing options...
CarolynFH Posted April 30, 2022 #6 Share Posted April 30, 2022 Our Northwest Pioneers cruise ended on Thursday 4/28. We received email request to complete the survey this morning. So I guess there was some snafu with those emails for previous cruises, hopefully resolved for all. I wonder whether emailing the customer service and asking for a survey link for those earlier cruises would work? Link to comment Share on other sites More sharing options...
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