Jump to content

Canceled excursion / gift card refund?


Recommended Posts

Posted (edited)

I tried a few minutes ago to book an excursion, but after checking out, I noticed that they had given us an afternoon time when I had wanted an open morning time. I canceled the excursion that was paid for with a gift card but right now the system is tied up to where I can't book the correct time. ("Conflicting excursion") How long until this will clear and will the funds be put back on the gift card so I could use it to buy the correct time excursion?

Edited by Buckimion
Link to comment
Share on other sites

It could be a month before the credit is placed back onto the gift card. Or, they might send you a new gift card for that amount. Either way, that money is gone for a month or so.

Link to comment
Share on other sites

Yeah you will be getting the refund on a new card for the exact amount in the mail. Mine historically came via FedEx from Minnesota with time varying to a few days to a few weeks.

Link to comment
Share on other sites

Carnival never recharges gift cards. I cancelled an excursion paid with gift cards and they were relatively quick( at 1 week) to get my new gift card via FEDEX 2nd day air. 

  • Like 1
Link to comment
Share on other sites

If you load it on to your account on board, you should get it back on a Gift card. If under a certain amount they donate to ST Judes.  Someone needs to clarify the ammount? Maybe $10?   If cruise cash or OBC, you use it or lose it.  Your best bet on those situations is to use it in the casino.  I have been told you can cash it out in a machine but have not tried.  I know you need to play a little but you also could get lucky.  

Link to comment
Share on other sites

The tie up on buying the replacement excursion cleared after about an hour. Late last night, I got an email from Carnival acknowledging the cancellation of the original excursion and saying that money would be 'put back into my account' within five to seven business days. It did not clarify if that was going to be an onboard credit as nothing would set was said about putting it on a gift card.

Link to comment
Share on other sites

2 hours ago, Buckimion said:

The tie up on buying the replacement excursion cleared after about an hour. Late last night, I got an email from Carnival acknowledging the cancellation of the original excursion and saying that money would be 'put back into my account' within five to seven business days. It did not clarify if that was going to be an onboard credit as nothing would set was said about putting it on a gift card.

 

That's because their system defaults to thinking that everything was paid by credit card.  They will be mailing you a new gift card.  Carnival gift cards are NOT reloadable.  Even if they wanted to put the money back on the gift card, it simply cannot be done (caveat - if the transaction was cancelled before being finalized, the money would go back to the card, but this is very, very rare).

 

  • Like 1
Link to comment
Share on other sites

just had this issue, purchased wrong item with gifted and cancelled order. call the gift card number on the website, give them the number on the card you used and cancelled, they told me they will research the cancellation and replace the card within 7 days. they do not refund to the same card

Link to comment
Share on other sites

On 4/26/2022 at 10:09 AM, Schoifmom said:

 

That's because their system defaults to thinking that everything was paid by credit card.  They will be mailing you a new gift card.  Carnival gift cards are NOT reloadable.  Even if they wanted to put the money back on the gift card, it simply cannot be done (caveat - if the transaction was cancelled before being finalized, the money would go back to the card, but this is very, very rare).

 

 

On 4/26/2022 at 7:57 AM, Buckimion said:

The tie up on buying the replacement excursion cleared after about an hour. Late last night, I got an email from Carnival acknowledging the cancellation of the original excursion and saying that money would be 'put back into my account' within five to seven business days. It did not clarify if that was going to be an onboard credit as nothing would set was said about putting it on a gift card.

 

4 hours ago, Chunky73 said:

just had this issue, purchased wrong item with gifted and cancelled order. call the gift card number on the website, give them the number on the card you used and cancelled, they told me they will research the cancellation and replace the card within 7 days. they do not refund to the same card

just opened my front door and found an envelope from Fed ex, inside was my new Carnival gift card, shocked at how fast I received it!!!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Forum Jump
    • Categories
      • Announcement: Sail with Marella Cruises ~ Sponsored by Marella Cruises
      • Forum Assistance
      • Q&A: Princess Cruises - Medallion Masters!
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...