Rare dsa181920 Posted June 17, 2022 #1 Share Posted June 17, 2022 Today I received a small credit on my credit card from NCL for a July cruise. When I went to the NCL website, I found out my free at sea perks were removed and they want full price for everything. I used the Chat feature to find out what happened and was told they were removed on the 12th and I would need to contact my travel agent to get it fixed. My travel agent is working on it. Has anyone had this happen before? Link to comment Share on other sites More sharing options...
CrazyTrain2 Posted June 17, 2022 #2 Share Posted June 17, 2022 Yikes! I screenshot everything. 35 years in Information Technology says Don't trust those darn 'puters. Least of all the idiots using them. 1 Link to comment Share on other sites More sharing options...
aggie311 Posted June 17, 2022 #3 Share Posted June 17, 2022 Do you have your confirmation statement when you booked? It should be on that. Link to comment Share on other sites More sharing options...
Rare KeithJenner Posted June 17, 2022 #4 Share Posted June 17, 2022 Sounds to me like someone has removed it in error. There is probably another reservation somewhere that should have it removed but hasn’t. It could be an NCL error or it could be the TA who got bookings mixed up. Either way it shouldn’t be a problem for it to be added back again. Link to comment Share on other sites More sharing options...
Rare KeithJenner Posted June 17, 2022 #5 Share Posted June 17, 2022 23 minutes ago, aggie311 said: Do you have your confirmation statement when you booked? It should be on that. The refund received suggests that it was there originally. Link to comment Share on other sites More sharing options...
Rare shof515 Posted June 17, 2022 #6 Share Posted June 17, 2022 Something similar to happen to me about 5 years ago. Somehow they was a glitch in thier system causing person 1 specially dinning gratuity not being applied correctly Link to comment Share on other sites More sharing options...
victory2020 Posted June 17, 2022 #7 Share Posted June 17, 2022 I have been looking at a cruise with their air deal. I just went to it & no air offered. This happened in the last 2 hours. Cruise is more than 75 days away Link to comment Share on other sites More sharing options...
victory2020 Posted June 18, 2022 #8 Share Posted June 18, 2022 46 minutes ago, victory2020 said: I have been looking at a cruise with their air deal. I just went to it & no air offered. This happened in the last 2 hours. Cruise is more than 75 days away And now it's back to what it was this morning........... Link to comment Share on other sites More sharing options...
vacruizer Posted June 18, 2022 #9 Share Posted June 18, 2022 58 minutes ago, victory2020 said: I have been looking at a cruise with their air deal. I just went to it & no air offered. This happened in the last 2 hours. Cruise is more than 75 days away I just had one come up with air from Virginia to Miami priced at $7,000. In October. A few days ago it showed as $400. Link to comment Share on other sites More sharing options...
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