Youngmarriedcruisers Posted July 6, 2022 #1 Share Posted July 6, 2022 On my Xpress pass, it says I have the Classic package and my husband has the Classic Non-Alcoholic package. I’m thinking this was a glitch because somewhere along the booking it said he was 2 years old, but we got that figured out. I just spoke to an agent who assured me it was Classic for both of us and to ignore what the Xpress pass says. Do I just trust that and see what happens? Do I call again later and speak with a different agent? We leave on Sunday. Thanks! Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted July 6, 2022 #2 Share Posted July 6, 2022 For comfort I would ask your agent for a copy of your invoice from Celebrity with the drink package showing. 3 Link to comment Share on other sites More sharing options...
jelayne Posted July 6, 2022 #3 Share Posted July 6, 2022 Did the agent you spoke with do anything to change the package that is apparently showing as Classic Non Alcohol to Classic Alcohol? Go to your cruise planner and look under Order History and see what package is showing there. If it isn't the Classic Alcohol I would call again. 2 Link to comment Share on other sites More sharing options...
Youngmarriedcruisers Posted July 6, 2022 Author #4 Share Posted July 6, 2022 He didn’t do anything, just said that it was classic for both of us. Thanks for the order history tip…it definitely says non-alcoholic for my husband. Going to have to call back! Link to comment Share on other sites More sharing options...
jelayne Posted July 6, 2022 #5 Share Posted July 6, 2022 1 hour ago, Youngmarriedcruisers said: He didn’t do anything, just said that it was classic for both of us. Thanks for the order history tip…it definitely says non-alcoholic for my husband. Going to have to call back! Good luck! Hope you get it corrected before you board the ship. Link to comment Share on other sites More sharing options...
Youngmarriedcruisers Posted July 6, 2022 Author #6 Share Posted July 6, 2022 Took 1.5 hours and 5 people but I got it changed! Every representative was super nice….can’t wait to sail! 11 1 Link to comment Share on other sites More sharing options...
Rare DCPIV Posted July 6, 2022 #7 Share Posted July 6, 2022 18 minutes ago, Youngmarriedcruisers said: Took 1.5 hours and 5 people but I got it changed! Every representative was super nice….can’t wait to sail! Good night. I'm glad you got that out of the way! Happy cruising! Link to comment Share on other sites More sharing options...
jelayne Posted July 6, 2022 #8 Share Posted July 6, 2022 3 hours ago, Youngmarriedcruisers said: Took 1.5 hours and 5 people but I got it changed! Every representative was super nice….can’t wait to sail! 👏👏. Enjoy your cruise! Link to comment Share on other sites More sharing options...
CruiseLifeIsTheBest Posted July 7, 2022 #9 Share Posted July 7, 2022 Just checked my order history for a cruise we booked last week and drink package and Wi-Fi only shows for me, not the husband. Guess I’ll be spending a couple hours in the queue in the near future 😂 Still can’t wait to get back on a cruise ship! 1 Link to comment Share on other sites More sharing options...
Cruisebird Posted July 7, 2022 #10 Share Posted July 7, 2022 Sorry if this is a stupid question, but assuming the order history is on my app I cannot find it. Any directions are appreciated. 2 of our 3 passengers show Classic...wondering why the third is not. Thanks! Link to comment Share on other sites More sharing options...
Youngmarriedcruisers Posted July 7, 2022 Author #11 Share Posted July 7, 2022 3 hours ago, Cruisebird said: Sorry if this is a stupid question, but assuming the order history is on my app I cannot find it. Any directions are appreciated. 2 of our 3 passengers show Classic...wondering why the third is not. Thanks! I was on a web browser, not the app when I found it. Link to comment Share on other sites More sharing options...
jelayne Posted July 7, 2022 #12 Share Posted July 7, 2022 12 hours ago, CruiseLifeIsTheBest said: Just checked my order history for a cruise we booked last week and drink package and Wi-Fi only shows for me, not the husband. Guess I’ll be spending a couple hours in the queue in the near future 😂 Still can’t wait to get back on a cruise ship! Log into your husbands account and check his order history. Same happen to us and DHswi-fi and drink package showed in his order history. 1 Link to comment Share on other sites More sharing options...
Vegasd4430 Posted July 7, 2022 #13 Share Posted July 7, 2022 I logged into my husband account and my account, it just shows his name for drinks and internet. When I called to upgrade to premium liquor package, the rep said we both had it. Don't know why his name was only on the packages? Will wait til we can check in and see what is on our paper Link to comment Share on other sites More sharing options...
LeeW Posted July 8, 2022 #14 Share Posted July 8, 2022 12 hours ago, jelayne said: Log into your husbands account and check his order history. Same happen to us and DHswi-fi and drink package showed in his order history. Saw the same thing - drink and internet packages only show for the person logging in. Need to check both accounts. Link to comment Share on other sites More sharing options...
WorkerBee74 Posted July 8, 2022 #15 Share Posted July 8, 2022 Question for the experts here... this is the Classic Drink package on my invoice right? (Booked under "Always Included" "YWF9-BEVCLINGRAT1" Just made our final payment today! Link to comment Share on other sites More sharing options...
jg51 Posted July 8, 2022 #16 Share Posted July 8, 2022 On 7/6/2022 at 12:19 PM, jelayne said: Did the agent you spoke with do anything to change the package that is apparently showing as Classic Non Alcohol to Classic Alcohol? Go to your cruise planner and look under Order History and see what package is showing there. If it isn't the Classic Alcohol I would call again. . Hello, "jelayne." Recently, we saw this (or a very similar) statement on another thread -- posted by you or another CCritic member. When we went to our account page (where we could see our booked cruises), we tried absolutely everything we could think of to find a link labeled "Order History," but it was nowhere to be found -- and none of the other links got us to any record of a beverage package. [Maybe you are using an "app" -- which we do not have (and will never have) -- and the display has a different structure, different labels on links, etc.?] We booked "Always Included" [sic] fares -- and later sought to purchase upgrades from Classic to Premium, but we could find absolutely no online recognition of either of those levels of beverage packages! We couldn't even find an online confirmation that we had paid "AI" fares rather than "Cruise Only"! In our opinion, the "X" site is remarkably shabby. We would have been fired from our former jobs in IT, if we had produced such a mess. Anyway, we had no confidence or peace of mind until we later printed our boarding passes (after online check-ins) and saw "CALL, PALL" printed on them. . After fourteen years with "X," we are seriously thinking about saying, "Adios." . Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted July 8, 2022 #17 Share Posted July 8, 2022 @jg51Log into your account and go to your reservation. Select plan my cruise and click on your initials in the top right corner. The dropdown will include a link to My Order History. I'm using my laptop. If you are traveling with someone they will need their own account to view the items purchased with the cruise under AI. If you purchased spa, dining or excursions for both of you, you will see them on your account. Link to comment Share on other sites More sharing options...
Rare terrydtx Posted July 8, 2022 #18 Share Posted July 8, 2022 (edited) 8 hours ago, jg51 said: . After fourteen years with "X," we are seriously thinking about saying, "Adios." . I doubt Celebrity cares or will miss you. Edited July 8, 2022 by terrydtx 1 Link to comment Share on other sites More sharing options...
LGW59 Posted July 8, 2022 #19 Share Posted July 8, 2022 8 hours ago, jg51 said: . Hello, "jelayne." Recently, we saw this (or a very similar) statement on another thread -- posted by you or another CCritic member. When we went to our account page (where we could see our booked cruises), we tried absolutely everything we could think of to find a link labeled "Order History," but it was nowhere to be found -- and none of the other links got us to any record of a beverage package. [Maybe you are using an "app" -- which we do not have (and will never have) -- and the display has a different structure, different labels on links, etc.?] We booked "Always Included" [sic] fares -- and later sought to purchase upgrades from Classic to Premium, but we could find absolutely no online recognition of either of those levels of beverage packages! We couldn't even find an online confirmation that we had paid "AI" fares rather than "Cruise Only"! In our opinion, the "X" site is remarkably shabby. We would have been fired from our former jobs in IT, if we had produced such a mess. Anyway, we had no confidence or peace of mind until we later printed our boarding passes (after online check-ins) and saw "CALL, PALL" printed on them. . After fourteen years with "X," we are seriously thinking about saying, "Adios." . Bob voyage, I hope you enjoy Carnival 1 Link to comment Share on other sites More sharing options...
Cruisebird Posted July 8, 2022 #20 Share Posted July 8, 2022 Is CALL what tells them the drink, wifi and gratuity benefits of a booking? Link to comment Share on other sites More sharing options...
Cruisebird Posted July 8, 2022 #21 Share Posted July 8, 2022 On 7/7/2022 at 9:07 AM, Youngmarriedcruisers said: I was on a web browser, not the app when I found it. Found it and thank you! 1 Link to comment Share on other sites More sharing options...
Barwick Cruiser Posted July 8, 2022 #22 Share Posted July 8, 2022 39 minutes ago, Cruisebird said: Is CALL what tells them the drink, wifi and gratuity benefits of a booking? No, it just tells them you have the classic alcohol package. Link to comment Share on other sites More sharing options...
jg51 Posted July 9, 2022 #23 Share Posted July 9, 2022 12 hours ago, CHEZMARYLOU said: @jg51Log into your account and go to your reservation. Select plan my cruise and click on your initials in the top right corner. The dropdown will include a link to My Order History. I'm using my laptop. If you are traveling with someone they will need their own account to view the items purchased with the cruise under AI. If you purchased spa, dining or excursions for both of you, you will see them on your account. . Thanks much for that info, C-M-L ... but it raises the question: How in the world were we supposed to know that we should "click on [our] initials in the top right corner"? Why would the screen's designer make something so important so cryptic? . 1 Link to comment Share on other sites More sharing options...
misha1 Posted July 9, 2022 #24 Share Posted July 9, 2022 I booked a cruise last Friday. 3 calls and 6 total hours on hold since, they FINALLY got the reservation right. I will never book with Celebrity directly again. Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted July 9, 2022 #25 Share Posted July 9, 2022 11 hours ago, jg51 said: . Thanks much for that info, C-M-L ... but it raises the question: How in the world were we supposed to know that we should "click on [our] initials in the top right corner"? Why would the screen's designer make something so important so cryptic? . Because they can?🤔 Glad you found it, it took me a while too. Link to comment Share on other sites More sharing options...
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