travellingnana Posted July 21, 2022 #1 Share Posted July 21, 2022 For the first time ever I received an automated response to my emailed shareholder benefit request. To paraphrase: They received it; there's a high volume of requests so I need to allow up to 21 days for it to be processed; they'll email me once it's applied. This is an improvement over wondering if they ever got it. 5 2 Link to comment Share on other sites More sharing options...
jgd3rdbcfd Posted July 21, 2022 #2 Share Posted July 21, 2022 Faxed a request approx 10 days ago or Ruby on Aug 28 and saw the credit was in my account on day 7. 2 Link to comment Share on other sites More sharing options...
Billish Posted July 21, 2022 #3 Share Posted July 21, 2022 8 minutes ago, jgd3rdbcfd said: Faxed a request What is this strange device you talk of ?😃 4 8 Link to comment Share on other sites More sharing options...
nwnittany Posted July 21, 2022 #4 Share Posted July 21, 2022 @TravelingNana I had the same results (ie, got the automated email) a few days ago as well. I'm hoping they are just setting expectations... 2 Link to comment Share on other sites More sharing options...
harryfat1 Posted July 21, 2022 #5 Share Posted July 21, 2022 Yeah, that was the same response I got when I submitted my request couple weeks ago. The OBC showed up in the account less than a week later so check your account next week to see if anything shows up. Link to comment Share on other sites More sharing options...
ALWAYS CRUZIN Posted July 21, 2022 #6 Share Posted July 21, 2022 2 hours ago, travellingnana said: For the first time ever I received an automated response to my emailed shareholder benefit request. To paraphrase: They received it; there's a high volume of requests so I need to allow up to 21 days for it to be processed; they'll email me once it's applied. This is an improvement over wondering if they ever got it. They are just covering themselves. Usually in a week you will see it applied to your account. 1 Link to comment Share on other sites More sharing options...
UT-Volsfan Posted July 21, 2022 #7 Share Posted July 21, 2022 Saw the same reply. Emailed our proof of stock ownership last Monday and had the OBC show up on Friday. 2 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted July 21, 2022 #8 Share Posted July 21, 2022 2 hours ago, Billish said: What is this strange device you talk of ?😃 Something to do with an old show called "Dragnet", I'm pretty sure. "Just the FAX Ma'am, just the FAX" 1 9 Link to comment Share on other sites More sharing options...
Rare Roberto256 Posted July 21, 2022 #9 Share Posted July 21, 2022 4 hours ago, travellingnana said: For the first time ever I received an automated response to my emailed shareholder benefit request. To paraphrase: They received it; there's a high volume of requests so I need to allow up to 21 days for it to be processed; they'll email me once it's applied. This is an improvement over wondering if they ever got it. It should include condolences over being a shareholder. 3 3 Link to comment Share on other sites More sharing options...
disneyochem Posted July 21, 2022 #10 Share Posted July 21, 2022 5 hours ago, travellingnana said: For the first time ever I received an automated response to my emailed shareholder benefit request. To paraphrase: They received it; there's a high volume of requests so I need to allow up to 21 days for it to be processed; they'll email me once it's applied. This is an improvement over wondering if they ever got it. That’s the response I’ve always gotten for HAL. Haven’t gotten this when I email Princess. We have seven cruises booked—seems to be no rhyme or reason as to when OBC shows up! Received one within 8 hours if sent email, one took about four weeks. Link to comment Share on other sites More sharing options...
hpeabody Posted July 21, 2022 #11 Share Posted July 21, 2022 I submitted my request by email last Friday evening. There was no automated response and it has not yet been posted. Maybe an automated response it is just a random thing. I had heard it can take months to see it posted, so I made my submission in plenty of time. Hmmmmm, last time I was on HAL the email with my request was rejected due to my ,rr email address without any notification. I did call HAL World Cruise Dept that handles these requests prior to the cruise to check on it and the agent took care of me. To be sure I think I will send my request again from a different email address to Princess in case that is an issue again. Link to comment Share on other sites More sharing options...
travellingnana Posted July 21, 2022 Author #12 Share Posted July 21, 2022 I’m just glad that I got confirmation that they had received it. The last request I sent in took weeks. After awhile I decided I’d just send the same request to them once a week until they finally credited me. Maybe that’s why they sent me that response 😏 1 Link to comment Share on other sites More sharing options...
hpeabody Posted July 21, 2022 #13 Share Posted July 21, 2022 1 hour ago, hpeabody said: AN UPDATE TO MY PREVIOUS POST ABOVE. To be sure I think I will send my request again from a different email address to Princess in case that is an issue again. I did send another request from another email address and .... I got an immediate automated response. Maybe it is something very very new? Link to comment Share on other sites More sharing options...
Rare Coral Posted July 21, 2022 #14 Share Posted July 21, 2022 I emailed mine on 7/13 and am still waiting. Link to comment Share on other sites More sharing options...
itsnotjustme Posted July 22, 2022 #15 Share Posted July 22, 2022 I submitted by e-mail Sunday and got no automated response. Where do the appear in your account? The My NCL top level, or somewhere inside the cruise booking? Link to comment Share on other sites More sharing options...
caribill Posted July 22, 2022 #16 Share Posted July 22, 2022 2 hours ago, itsnotjustme said: Where do the appear in your account? The My NCL top level, or somewhere inside the cruise booking? Definitely not there for a Princess cruise. 1 Link to comment Share on other sites More sharing options...
william77 Posted July 23, 2022 #17 Share Posted July 23, 2022 I faxed mine this morning and it was in my OBC by this evening Link to comment Share on other sites More sharing options...
teecee60 Posted July 23, 2022 #18 Share Posted July 23, 2022 On 7/21/2022 at 11:30 AM, Rick&Jeannie said: Something to do with an old show called "Dragnet", I'm pretty sure. "Just the FAX Ma'am, just the FAX" Now THAT's funny! Nicely delivered.😉 Link to comment Share on other sites More sharing options...
Ptroxx Posted July 23, 2022 #19 Share Posted July 23, 2022 Utilize the chat feature if you haven’t seen your OBC. emailed last weekend and it took a few days. Was in my account in a few days. I sail next Sunday. already spent it on an excursion Lolol. Link to comment Share on other sites More sharing options...
Solara Posted July 24, 2022 #20 Share Posted July 24, 2022 What is the correct email Link to comment Share on other sites More sharing options...
Rare Coral Posted July 24, 2022 #21 Share Posted July 24, 2022 15 minutes ago, Solara said: What is the correct email sbpcl@princesscruises.com 1 Link to comment Share on other sites More sharing options...
Solara Posted July 24, 2022 #22 Share Posted July 24, 2022 Thanks Link to comment Share on other sites More sharing options...
nho9504 Posted July 24, 2022 #23 Share Posted July 24, 2022 I submitted ours on July 11th, got the robot reply. The cruise is in Nov. I checked the account on the 20th and it was not there. However when I checked again last night the 22nd, the credit posted. Never receive a notification of the benefit is posted though. Link to comment Share on other sites More sharing options...
caribill Posted July 24, 2022 #24 Share Posted July 24, 2022 2 hours ago, nho9504 said: I submitted ours on July 11th, got the robot reply. The cruise is in Nov. I checked the account on the 20th and it was not there. However when I checked again last night the 22nd, the credit posted. Never received a notification of the benefit is posted though. It is very rare that such a notification is sent. Link to comment Share on other sites More sharing options...
YWW Posted July 25, 2022 #25 Share Posted July 25, 2022 I submitted my Shareholder request 3 weeks ago by FAX and nothing. I called Princess customer service this morning and she came back after checking with that department that there's no record of my FAX so she advised me to re-send my request by e-mail instead. She said that department has been totally swamped with Shareholder requests and due to severe lack of personnel the processing time is now MINIMUM 3 to 4 weeks. She also said in the future it's best to submit such request by e-mail so we get an instant confirmation of receiving our e-mail. Customer rep apologized for the delay and shortage of personnel is apparently happening in all Princess departments. I guess this is the new norm. Link to comment Share on other sites More sharing options...
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