doog442 Posted July 22, 2022 #1 Share Posted July 22, 2022 We've just come off a 14 day Enchanted cruise and Princess have hit me with an unexplained credit card bill of £128....($150) The speciality restaurants came off my credit card as separate transactions . We did two $8 coach transits from port and purchased a couple of small photos at $14.99 each....and have been charged $150 Although we kept an eye on figures during the cruise (even had a printout at one point) we kind of assumed things were going to plan. Now the app doesn't show anything, I've received nothing from Princess as any sort of confirmation. I was tempted to pop to concierge the night before for a printout but the queue was enormous. Now I have zero evidence of 'nothing'... No one will answer the phone (naturally) and e mails may be answered in 7 days........tempted to report this as fraud on my credit card. Link to comment Share on other sites More sharing options...
toofewcruises Posted July 22, 2022 #2 Share Posted July 22, 2022 2 minutes ago, doog442 said: We've just come off a 14 day Enchanted cruise and Princess have hit me with an unexplained credit card bill of £128....($150) The speciality restaurants came off my credit card as separate transactions . We did two $8 coach transits from port and purchased a couple of small photos at $14.99 each....and have been charged $150 Although we kept an eye on figures during the cruise (even had a printout at one point) we kind of assumed things were going to plan. Now the app doesn't show anything, I've received nothing from Princess as any sort of confirmation. I was tempted to pop to concierge the night before for a printout but the queue was enormous. Now I have zero evidence of 'nothing'... No one will answer the phone (naturally) and e mails may be answered in 7 days........tempted to report this as fraud on my credit card. Always check your statement the night before disembarking! This should be a golden rule on any cruise line, or hotel, etc... You should wait a couple of days, this charge may very well drop. It may have been some kind of hold. If this charge does not disappear, then file a claim with your credit card. 4 Link to comment Share on other sites More sharing options...
doog442 Posted July 22, 2022 Author #3 Share Posted July 22, 2022 (edited) 4 minutes ago, toofewcruises said: Always check your statement the night before disembarking! This should be a golden rule on any cruise line, or hotel, etc... You should wait a couple of days, this charge may very well drop. It may have been some kind of hold. If this charge does not disappear, then file a claim with your credit card. Thanks... Edited July 22, 2022 by doog442 Link to comment Share on other sites More sharing options...
Rare Jeter02 Posted July 22, 2022 #4 Share Posted July 22, 2022 Usually you get an email from princess with a pdf version of your final statement from the cruise. Like mentioned above I would wait a few days because that could very well just have been a hold they did on your credit card initially and it could disappear hopefully if it's a separate charge and not included with the other things you may have possibly bought. 2 Link to comment Share on other sites More sharing options...
doog442 Posted July 22, 2022 Author #5 Share Posted July 22, 2022 1 minute ago, Jeter02 said: Usually you get an email from princess with a pdf version of your final statement from the cruise. Like mentioned above I would wait a few days because that could very well just have been a hold they did on your credit card initially and it could disappear hopefully if it's a separate charge and not included with the other things you may have possibly bought. Looking at the credit card no evidence of an early hold other than this 'inflated bill' so may well be in there. Simply out of interest does anyone have an idea of how much they hold? Also when do they usually send the final statement by email ? To be honest the medallion was a bit of a mess. Although on a drinks package, numerous times they were writing cabin numbers as their machines wouldn't work - hence my worry!! Link to comment Share on other sites More sharing options...
Ptroxx Posted July 22, 2022 #6 Share Posted July 22, 2022 Have you tried the chat feature?? I just used it 3 times in an hour for questions. No wait. Got someone right away and answered my question. Link to comment Share on other sites More sharing options...
Rare Jeter02 Posted July 22, 2022 #7 Share Posted July 22, 2022 40 minutes ago, doog442 said: Looking at the credit card no evidence of an early hold other than this 'inflated bill' so may well be in there. Simply out of interest does anyone have an idea of how much they hold? Also when do they usually send the final statement by email ? To be honest the medallion was a bit of a mess. Although on a drinks package, numerous times they were writing cabin numbers as their machines wouldn't work - hence my worry!! Typically they put a temporary $100 hold on the credit card Link to comment Share on other sites More sharing options...
wallyj Posted July 23, 2022 #8 Share Posted July 23, 2022 @doog442, in the future no need to wait in line at Guest Services, the Medallion APP should have your account details and most ships try to have a working kiosk where you can print your current account statements. If you do not get email with your final statement details within 2 days of disembarkation, call /contact Princess. Link to comment Share on other sites More sharing options...
Rare Coral Posted July 23, 2022 #9 Share Posted July 23, 2022 Did you pay for speciality restaurants before the cruise or while on the cruise? Link to comment Share on other sites More sharing options...
srpilo Posted July 23, 2022 #10 Share Posted July 23, 2022 (edited) CC holds won't show up in any final statement charge. All onboard CC holds will always linger in your CC account as pending charges, and will not be processed as an actual charge. Now if the OP is deducing the $150.00 over charge amount based on looking only at their CC "available credit" reduction by that amount, and not a actual line item charge on their CC account then its probably just a CC hold . Edited July 23, 2022 by srpilo Link to comment Share on other sites More sharing options...
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