Traderboy Posted August 12, 2022 #1 Share Posted August 12, 2022 I am entitled to 250 dollars for holding carnival shares. I have sent all the required information to the email address in the uk: benefits@princesscruises.co.uk They simply do not respond. My cruise starts in 22 days time. What can I do? What telephone number can I call? Do they answer it within a reasonable time frame? Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted August 12, 2022 #2 Share Posted August 12, 2022 (edited) 8 minutes ago, Traderboy said: I am entitled to 250 dollars for holding carnival shares. I have sent all the required information to the email address in the uk: benefits@princesscruises.co.uk They simply do not respond. My cruise starts in 22 days time. What can I do? What telephone number can I call? Do they answer it within a reasonable time frame? Did you try the regular Princess phone line and ask for customer solutions? Did you try the chat button? It’s late now, you may have to try 1st thing Monday morning when they open. Edited August 12, 2022 by PacnGoNow Link to comment Share on other sites More sharing options...
Mara4166 Posted August 12, 2022 #3 Share Posted August 12, 2022 Did you send all details that are needed? I sent proof of ownership last Friday morning and had a response the same day in the afternoon (this was the UK office). The OBC appeared online in my payments section at the same time. My cruise is in November. I would suggest sending again. Maybe the first email was lost. I sent the following details in an email - redacted copy of proof of ownership (attached to email) - My full name - Cruise ship name - Sailing Date - Booking reference Link to comment Share on other sites More sharing options...
Pippa04 Posted August 12, 2022 #4 Share Posted August 12, 2022 I've always used shareholderbenefits@carnivalukgroup.com. Hope that helps. Link to comment Share on other sites More sharing options...
jimbo1683 Posted August 12, 2022 #5 Share Posted August 12, 2022 20 minutes ago, Mara4166 said: Did you send all details that are needed? I sent proof of ownership last Friday morning and had a response the same day in the afternoon (this was the UK office). The OBC appeared online in my payments section at the same time. My cruise is in November. I would suggest sending again. Maybe the first email was lost. I sent the following details in an email - redacted copy of proof of ownership (attached to email) - My full name - Cruise ship name - Sailing Date - Booking reference Where is the payments section which shows OBC? Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted August 12, 2022 #6 Share Posted August 12, 2022 7 minutes ago, jimbo1683 said: Where is the payments section which shows OBC? Go to cruise personalizer go to your cruise move down see payments click on that and move all the way down. onboard credits 1 Link to comment Share on other sites More sharing options...
devonuk Posted August 12, 2022 #7 Share Posted August 12, 2022 2 hours ago, Traderboy said: I am entitled to 250 dollars for holding carnival shares. I have sent all the required information to the email address in the uk: benefits@princesscruises.co.uk They simply do not respond. My cruise starts in 22 days time. What can I do? What telephone number can I call? Do they answer it within a reasonable time frame? You have the correct email address and it does sometimes take a week or so. Once done you’ll get a new confirmation showing the extra OBC. Good luck 🤞 Link to comment Share on other sites More sharing options...
Rare silkworms Posted August 13, 2022 #8 Share Posted August 13, 2022 Appalling service from Princess. We applied for obc nearly three months ago. Kept sending a reminder and the investment company also rang them twice. Absolutely no response. Arrived back from cruise today, guest services emailed them twice whilst we were onboard. So we have had no obc. Cannot understand it. We never have this problem with P and O. However, I have to say this last cruise on Emerald Princess far exceeded anything P and O offer. Such a shame. Link to comment Share on other sites More sharing options...
devonuk Posted August 14, 2022 #9 Share Posted August 14, 2022 (edited) 9 hours ago, silkworms said: Appalling service from Princess. We applied for obc nearly three months ago. Kept sending a reminder and the investment company also rang them twice. Absolutely no response. Arrived back from cruise today, guest services emailed them twice whilst we were onboard. So we have had no obc. Cannot understand it. We never have this problem with P and O. However, I have to say this last cruise on Emerald Princess far exceeded anything P and O offer. Such a shame. I have used Princess’ shareholder claim details 4 times recently and the only hitch I had was having to wait 3 months from purchasing the shares to my first ‘claim’. I really don’t know why they’re not responding but I do know others have used their chat system to sort things out recently. Good luck..! Edited August 14, 2022 by devonuk Error Link to comment Share on other sites More sharing options...
Traderboy Posted August 14, 2022 Author #10 Share Posted August 14, 2022 Same with us I keep sending it - no reply. what more can I do? Did you get anywhere with your onboard complaint, Silkworms? Link to comment Share on other sites More sharing options...
Traderboy Posted August 14, 2022 Author #11 Share Posted August 14, 2022 I will try “chat” on Monday Link to comment Share on other sites More sharing options...
devonuk Posted August 14, 2022 #12 Share Posted August 14, 2022 1 hour ago, Traderboy said: I will try “chat” on Monday What email address are you using mate? Link to comment Share on other sites More sharing options...
ChablisAtSea Posted August 14, 2022 #13 Share Posted August 14, 2022 We had this problem recently, waiting weeks and weeks using that email and other ones we’d had suggested to us. Eventually I sent the Princess account on Twitter a DM and they responded immediately and the credit was showing within minutes. They said that the benefits@ email is correct but there had been some sort of ‘glitch’. Anyway - Twitter messaging worked for us. Link to comment Share on other sites More sharing options...
Alcairns Posted August 14, 2022 #14 Share Posted August 14, 2022 2 hours ago, Traderboy said: I will try “chat” on Monday Regrettably there is no chat facility on the U.K. site. Link to comment Share on other sites More sharing options...
amajaa Posted August 14, 2022 #15 Share Posted August 14, 2022 On 8/12/2022 at 9:47 PM, Pippa04 said: I've always used shareholderbenefits@carnivalukgroup.com. Hope that helps. That's the address for P & O , the Princess one the O P used is for Princess. That address would probably get there eventually but might go round the houses a bit. A couple of points that I have missed out before, make sure the proof shows an up to date date on it, your name and the number of shares. We have always had an automated response immediately saying it has been received and then another e mail between a few days and just over a week later saying OBC has been added. If there is a problem with the proof we have had an e mail telling us what is wrong. If you never got the automated response the same day you sent then I assume it never got there. Try sending again and re typing the e mail address , not copying it, in case there was a problem with it. Link to comment Share on other sites More sharing options...
Pippa04 Posted August 14, 2022 #16 Share Posted August 14, 2022 2 hours ago, amajaa said: That's the address for P & O , the Princess one the O P used is for Princess. That address would probably get there eventually but might go round the houses a bit. Yes, I know. It's also the address for Cunard. I wouldn't mind betting it all goes to the same office (under normal circumstances). As the OP was getting increasingly frustrated I thought an alternative way in may be worth a punt. Link to comment Share on other sites More sharing options...
Jadn13 Posted August 14, 2022 #17 Share Posted August 14, 2022 Link to comment Share on other sites More sharing options...
devonuk Posted August 14, 2022 #18 Share Posted August 14, 2022 benefits@princesscruises.co.uk This is the email address I use 👍 Link to comment Share on other sites More sharing options...
amajaa Posted August 14, 2022 #19 Share Posted August 14, 2022 (edited) 1 hour ago, devonuk said: benefits@princesscruises.co.uk This is the email address I use 👍 Which is the e mail address the OP used. The reason I said earlier in post #15 try sending again and typing the e mail address in again and not just copying it is because if by chance you leave a space at the beginning of the address you wouldn't notice it but it wouldn't go. Edited August 14, 2022 by amajaa Link to comment Share on other sites More sharing options...
Traderboy Posted August 14, 2022 Author #20 Share Posted August 14, 2022 I have tried all the suggestions. I have sent a direct message on Twitter. what is the problem with Princess? I cannot afford to give up on 250 dollars Link to comment Share on other sites More sharing options...
devonuk Posted August 14, 2022 #21 Share Posted August 14, 2022 1 hour ago, Traderboy said: I have tried all the suggestions. I have sent a direct message on Twitter. what is the problem with Princess? I cannot afford to give up on 250 dollars Did you get a response to your sent email immediately? I always did, so I guess if you didn’t something is awry 🤔 Have you tried a different email address that you use to send the request? I always use my hotmail address. So wish I could help you 😬 Link to comment Share on other sites More sharing options...
Traderboy Posted August 15, 2022 Author #22 Share Posted August 15, 2022 Thank you DevonUK, I have tried this today. fingers are crossed…… Link to comment Share on other sites More sharing options...
Traderboy Posted August 15, 2022 Author #23 Share Posted August 15, 2022 At least I received an immediate acknowledgment which I wasn’t getting before. I was using a mail.com account. Now I am using a hotmail account as you suggested. Thanks - only 18 days to go now Link to comment Share on other sites More sharing options...
amajaa Posted August 15, 2022 #24 Share Posted August 15, 2022 (edited) 5 minutes ago, Traderboy said: At least I received an immediate acknowledgment which I wasn’t getting before. I was using a mail.com account. Now I am using a hotmail account as you suggested. Thanks - only 18 days to go now Perhaps you did get a response and it was going to your junk mail. Did you check your account in the Cruise Personaliser as any OBC shows up in there under Payments at the top of the screen, then scroll down Edited August 15, 2022 by amajaa Link to comment Share on other sites More sharing options...
CCFC Posted August 15, 2022 #25 Share Posted August 15, 2022 Shareholder benefit for my cruise last month took 6 weeks to appear, they send you an email when its applied. Link to comment Share on other sites More sharing options...
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