Eager2Travel Posted September 14, 2022 #1 Share Posted September 14, 2022 I need some help with my Regent account. I am trying to add a new cruise to my account. It appears frozen on my current cruise. I tried calling Regent customer service but the person said she was unable to help. This has never happened before.. Is there someone else to contact? Link to comment Share on other sites More sharing options...
Pcardad Posted September 14, 2022 #2 Share Posted September 14, 2022 Reboot your device. Link to comment Share on other sites More sharing options...
Eager2Travel Posted September 15, 2022 Author #3 Share Posted September 15, 2022 Thanks Pcardad. I will give that a try. Link to comment Share on other sites More sharing options...
Eager2Travel Posted September 15, 2022 Author #4 Share Posted September 15, 2022 I did try rebooting with no success. I just tried sending an inquiry to Regent. We shall see what that produces. Link to comment Share on other sites More sharing options...
Gcto Posted September 15, 2022 #5 Share Posted September 15, 2022 1 hour ago, Eager2Travel said: I did try rebooting with no success. I just tried sending an inquiry to Regent. We shall see what that produces. other than rebooting, I would clear the cache and try again. It's odd that you are stuck on your current cruise. You can also try to log in as a "private" browser window and see if that helps. Just looked at my account and all works as it should (could add a new cruise if I had one 🙂 ) Link to comment Share on other sites More sharing options...
Mike Moore Posted September 15, 2022 #6 Share Posted September 15, 2022 10 hours ago, Eager2Travel said: I did try rebooting with no success. I just tried sending an inquiry to Regent. We shall see what that produces. Please send me an email with your details and I'll be happy to assist: mmoore@rssc.com 1 Link to comment Share on other sites More sharing options...
Eager2Travel Posted September 15, 2022 Author #7 Share Posted September 15, 2022 Mike, I was hoping you would see my plea for help. I didn’t know how to find you. I am sending you an email now. 1 Link to comment Share on other sites More sharing options...
Eager2Travel Posted September 17, 2022 Author #8 Share Posted September 17, 2022 Mike Moore fixed my account. He was most helpful. Thank you Regent for having such a kind responsive person on your staff. I can now see my latest added cruise when we hopefully, finally become titanium. 6 Link to comment Share on other sites More sharing options...
Mike Moore Posted September 18, 2022 #9 Share Posted September 18, 2022 15 hours ago, Eager2Travel said: Mike Moore fixed my account. He was most helpful. Thank you Regent for having such a kind responsive person on your staff. I can now see my latest added cruise when we hopefully, finally become titanium. Happy to help! Link to comment Share on other sites More sharing options...
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