CintiCruzer Posted October 28, 2022 #1 Share Posted October 28, 2022 Does anyone have a way to contact anyone at Princess?? I have sent SEVERAL emails to my Princess Rep (Brian Morgan) with NO REPLY. I have say on hold on the 6237 number only to be cut off - after repeatedly allowing "the system" to call me back. I'd love to get some sort of direct line or email to someone in management thanks Cinti Cruzer Link to comment Share on other sites More sharing options...
DCThunder Posted October 28, 2022 #2 Share Posted October 28, 2022 Just now, CintiCruzer said: Does anyone have a way to contact anyone at Princess?? I have sent SEVERAL emails to my Princess Rep (Brian Morgan) with NO REPLY. I have say on hold on the 6237 number only to be cut off - after repeatedly allowing "the system" to call me back. I'd love to get some sort of direct line or email to someone in management thanks Cinti Cruzer Call at exactly 0600 Pacific time. There is often a very good chance of getting someone quickly on the phone at the opening bell. Link to comment Share on other sites More sharing options...
koolforkatz Posted October 28, 2022 #3 Share Posted October 28, 2022 I have had very good luck just sending messages through Twitter. Very responsive and helpful. Link to comment Share on other sites More sharing options...
Sprocket Posted October 28, 2022 #4 Share Posted October 28, 2022 Try using the chat function? Link to comment Share on other sites More sharing options...
Thrak Posted October 28, 2022 #5 Share Posted October 28, 2022 (edited) customerrelations@princesscruises.com I agree that the Live Chat function might be of help. On the main Princess page look for a bar on the bottom of the page: Edited October 28, 2022 by Thrak Link to comment Share on other sites More sharing options...
DCThunder Posted October 28, 2022 #6 Share Posted October 28, 2022 2 minutes ago, Thrak said: customerrelations@princesscruises.com I agree that the Live Chat function might be of help. On the main Princess page look for a bar on the bottom of the page: I had a question about shareholder OBC disappearing from a booking and the chat person told me they didn't have access to that sort of information, and I needed to talk to someone at the 800 number. So the more complex the question, the less valuable chat may be. YMMV. Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted October 28, 2022 #7 Share Posted October 28, 2022 @CintiCruzer It might help if you could share with us what type of info you are trying to get, or briefly what the issue is. Link to comment Share on other sites More sharing options...
OccasionalSanta Posted October 29, 2022 #8 Share Posted October 29, 2022 I have the same PVP and (most of the time) he has been fairly responsive to my requests. I can tell you that he (and perhaps many/most) of the PVPs work remotely and not out of Princess HQ. Calling the Princess main number may (or may not) work at 0600 PT, but I don't think Brian's day starts until 7 or 8 AM Link to comment Share on other sites More sharing options...
Suncitycruiser1925 Posted October 29, 2022 #9 Share Posted October 29, 2022 I have had luck with asking for a call back when prompted when calling Princess. I have gotten a return call within about 15 minutes two times in the last few months. Better than being on hold. Link to comment Share on other sites More sharing options...
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