mauimary Posted November 1, 2022 #1 Share Posted November 1, 2022 This am we updated our IPhone 12 Pro Max with the latest updates and now we are unable to log into CC. Previously every time I was able to hit previous user and my password would appear. Turned off phones and rebooted them. We are however able to log on with both iPads one updated and one not. What is going on? Pretty sure this is not the correct place to ask this but Celebrity cruisers are a very active group! I like to be able to use my phone! Link to comment Share on other sites More sharing options...
Rare dlh015 Posted November 1, 2022 #2 Share Posted November 1, 2022 Just now was able to log in using the Microshaft Edge browser...no luck using Chrome browser...looks like the CC update has a few issues?? 1 Link to comment Share on other sites More sharing options...
NorthStarStateCruiser Posted November 1, 2022 #3 Share Posted November 1, 2022 Same issue here with my mobile but got it to work by clearing cookies. Link to comment Share on other sites More sharing options...
Rare mtempelaar Posted November 1, 2022 #4 Share Posted November 1, 2022 It's not just phones. It's the site. I cannot log in with Safari or Chrome, on phone or laptop. I got a locked account message via email but cannot reset my password. I managed to get in on my laptop with MS Edge, but even then I cannot do a password reset. Note that the website itself was throwing out server error messages an hour or so ago if you tried to get into a thread. I have no idea if this response will post but here....we....go.... 🤞 Link to comment Share on other sites More sharing options...
BigAl94 Posted November 1, 2022 #5 Share Posted November 1, 2022 Can't log in on Android phone at all even after clearing cookies , very flaky on laptop, keep getting thrown out using Edge and have to log in on main page before navigating to Celebrity forum. Seems quite a mess at the moment. 2 Link to comment Share on other sites More sharing options...
BigAl94 Posted November 1, 2022 #6 Share Posted November 1, 2022 An update has appeared at the top of the page Updated -- November 1, 2022 1:15 PM EDT Log In Issues × By CC Help Michell11/01/2022 We know there are login issues at this time. Please ignore emails about accounts being locked. We are working on this issue. 1 Link to comment Share on other sites More sharing options...
jelayne Posted November 1, 2022 #7 Share Posted November 1, 2022 I haven't been able to get in on iPad or iPhone, have been locked out every time I tried. Reset password no luck. Just got in on PC using Microsoft Edge. Still can't get in with iPad or iPhone. When I go to sign in it takes me to a log-in screen which in turn takes me back to the sign in screen. 1 Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted November 1, 2022 #8 Share Posted November 1, 2022 Chrome desktop PC and Chrome on apple won't work for me, Edge works. Not surprised, the notification by CC admins yesterday was "just log back in", I just had a feeling that would be an issue...lol Link to comment Share on other sites More sharing options...
Charles4515 Posted November 1, 2022 #9 Share Posted November 1, 2022 I am now able to log in now on my MacBook and iPad. I cleared my Cruise Critic cookie on both. Link to comment Share on other sites More sharing options...
Charles4515 Posted November 1, 2022 #10 Share Posted November 1, 2022 14 minutes ago, jelayne said: I haven't been able to get in on iPad or iPhone, have been locked out every time I tried. Reset password no luck. Just got in on PC using Microsoft Edge. Still can't get in with iPad or iPhone. When I go to sign in it takes me to a log-in screen which in turn takes me back to the sign in screen. Clear your website data for Cruise Critic. Settings>Safari>Advanced>Website Data then delete the Cruise Critic data. I was able to log in after doing that on my iPad. 2 Link to comment Share on other sites More sharing options...
goofysmom99 Posted November 1, 2022 #11 Share Posted November 1, 2022 I don't know if it's fixed, but I got in on Chrome on my android phone using a VPN and incognito. It does make slow shipboard wifi even slooower. Link to comment Share on other sites More sharing options...
Rare Lena11033 Posted November 1, 2022 #12 Share Posted November 1, 2022 I didn't try on my phone, as soon as it didn't work on my computer I deleted the cookies for the site and then was able to log in fine after that Link to comment Share on other sites More sharing options...
helen haywood Posted November 1, 2022 #13 Share Posted November 1, 2022 I still can’t log in on Chrome…but I got in on Safari. Link to comment Share on other sites More sharing options...
Mike981 Posted November 1, 2022 #14 Share Posted November 1, 2022 As others have said, try clearing your cache for Cruise Critic only. I did it on Firefox and it worked, I was careful to only clear CC. What a headache if you clear all. Below is how I did it:How to Clear Cache for One Site in Firefox. Open Firefox browser, click the Options icon at the upper-right corner, and choose Privacy & Security. Scroll down to find Cookies and Site Data section, and click Manage Data button. Select the target site, click Remove Selected, and click Save Changes button. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted November 1, 2022 #15 Share Posted November 1, 2022 They now have a RED notice at the top. This issue is with the Cruise Critic site and has no issue with the iPhone update. I had to clear my cache on both my iPhone (with the new update) as well as my PC. I also did as Mike suggested as I didn't want to clear all sites. Link to comment Share on other sites More sharing options...
Rare PTC DAWG Posted November 1, 2022 #16 Share Posted November 1, 2022 1 hour ago, Charles4515 said: Clear your website data for Cruise Critic. Settings>Safari>Advanced>Website Data then delete the Cruise Critic data. I was able to log in after doing that on my iPad. This just worked for me…on IPad.. 1 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted November 1, 2022 #17 Share Posted November 1, 2022 4 minutes ago, PTC DAWG said: This just worked for me…on IPad.. I had done the same on my iPhone 15 Pro Max with latest software. I was going to report how to clear Cache in Safari but glad someone beat me to it. Link to comment Share on other sites More sharing options...
Barwick Cruiser Posted November 1, 2022 #18 Share Posted November 1, 2022 11 minutes ago, PTC DAWG said: This just worked for me…on IPad.. Worked for me too, thanks Charles! 1 Link to comment Share on other sites More sharing options...
mauimary Posted November 1, 2022 Author #19 Share Posted November 1, 2022 Glad to report I’m happily back in on my iPhone signing in as usual. For the past year I have been having to resign in every time as CC wouldn’t keep me signed in but at least it was easy with a few taps. Link to comment Share on other sites More sharing options...
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