Rare hmorrow Posted January 16, 2023 #1 Share Posted January 16, 2023 I'm sure I can get this fixed, but I'm so frustrated. Just booked a new cruise and when I went online to look at it, it shows me having 0 points, and never having sailed with Celebrity. We're founding members!!! Called the agent who booked for me, he tried to get the captains club to no avail. I called back, held on for 40 minutes, when I was disconnected. Sent them an email. Surely they can figure out I had all these points, if I could just talk to them. Has this ever happened to anyone else? Were you able to get the points back? 1 Link to comment Share on other sites More sharing options...
Ret BC Posted January 16, 2023 #2 Share Posted January 16, 2023 I just logged into CC to see if anyone else was having this issue. Guess i'll have to try to contact Captains club as well. 1 Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted January 16, 2023 #3 Share Posted January 16, 2023 It's been happening to others. I got through to the CC this morning around 8:30 for another issue. Took about 20 minutes for them to answer. They will be able to restore your points. 1 Link to comment Share on other sites More sharing options...
bEwAbG Posted January 16, 2023 #4 Share Posted January 16, 2023 Holidays and weekends are the worst time to try to get a real answer. I'd wait until later in the week. Probably just a website glitch if several people are seeing it. 1 Link to comment Share on other sites More sharing options...
luv2vacation Posted January 16, 2023 #5 Share Posted January 16, 2023 It has happened to me and several others. I posted about it last week. My account still isn’t fixed. It’s frustrating. 1 Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted January 16, 2023 #6 Share Posted January 16, 2023 (edited) Take a Deep breath. This has been happening for the last couple of days. They often do “maintenance” over weekends Edited January 16, 2023 by cruisestitch 1 Link to comment Share on other sites More sharing options...
LiveToCruise99 Posted January 16, 2023 #7 Share Posted January 16, 2023 Mine are gone too but there's a message. And the message says "Sorry, we’re unable to display your loyalty tier and points right now. Please check back later." Give it a day or two. 2 Link to comment Share on other sites More sharing options...
Rare hmorrow Posted January 16, 2023 Author #8 Share Posted January 16, 2023 (edited) Ok feeling better that’s it’s not just me! held another 35 minutes and got disconnected AGAIN 😡😡 Thanks, all! Edited January 16, 2023 by hmorrow Link to comment Share on other sites More sharing options...
Rare hmorrow Posted January 16, 2023 Author #9 Share Posted January 16, 2023 10 minutes ago, luv2vacation said: It has happened to me and several others. I posted about it last week. My account still isn’t fixed. It’s frustrating. Very frustrating! 1 Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted January 16, 2023 #10 Share Posted January 16, 2023 32 minutes ago, hmorrow said: I'm sure I can get this fixed, but I'm so frustrated. Just booked a new cruise and when I went online to look at it, it shows me having 0 points, and never having sailed with Celebrity. We're founding members!!! Called the agent who booked for me, he tried to get the captains club to no avail. I called back, held on for 40 minutes, when I was disconnected. Sent them an email. Surely they can figure out I had all these points, if I could just talk to them. Has this ever happened to anyone else? Were you able to get the points back? As others said - relax. Sorting this out on a holiday will or would be more difficult than waiting till later in the week. Are you cruising shortly? If not why not wait till the infamous X website gremlins disappear? Link to comment Share on other sites More sharing options...
Rare hmorrow Posted January 16, 2023 Author #11 Share Posted January 16, 2023 (edited) 2 minutes ago, Arizona Wildcat said: As others said - relax. Sorting this out on a holiday will or would be more difficult than waiting till later in the week. Are you cruising shortly? If not why not wait till the infamous X website gremlins disappear? Yes Im in Mexico at the moment and forgot it’s a holiday. Im no longer freaked- lol- since I know it’s happening to others!- yes/ cruising shortly, but not on celebrity. 😂 Edited January 16, 2023 by hmorrow Link to comment Share on other sites More sharing options...
jelayne Posted January 16, 2023 #12 Share Posted January 16, 2023 I read on the other forum today that it is a easy fix. They said to go to your Profile, delete your CC# and then reenter it and the points showed back up. I'm not having the problem so I didn't try it. 2 2 Link to comment Share on other sites More sharing options...
Cruising89143 Posted January 16, 2023 #13 Share Posted January 16, 2023 I’m not concerned. The information was there but suddenly disappeared a few days ago. The message states to check back in a few days. This is a common issue for a good number of people. Link to comment Share on other sites More sharing options...
Rare hmorrow Posted January 16, 2023 Author #14 Share Posted January 16, 2023 13 minutes ago, jelayne said: I read on the other forum today that it is a easy fix. They said to go to your Profile, delete your CC# and then reenter it and the points showed back up. I'm not having the problem so I didn't try it. I’ll try that right now! thanks!!! Link to comment Share on other sites More sharing options...
Rare hmorrow Posted January 16, 2023 Author #15 Share Posted January 16, 2023 5 minutes ago, hmorrow said: I’ll try that right now! thanks!!! Won’t delete? Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted January 16, 2023 #16 Share Posted January 16, 2023 1 minute ago, hmorrow said: Won’t delete? Does in the app...Just did it Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted January 16, 2023 #17 Share Posted January 16, 2023 20 minutes ago, jelayne said: I read on the other forum today that it is a easy fix. They said to go to your Profile, delete your CC# and then reenter it and the points showed back up. I'm not having the problem so I didn't try it. Thanks, that fixed mine Link to comment Share on other sites More sharing options...
Rare hmorrow Posted January 16, 2023 Author #18 Share Posted January 16, 2023 1 minute ago, NutsAboutGolf said: Does in the app...Just did it On a desktop or your phone i tried, but no must be me lol Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted January 16, 2023 #19 Share Posted January 16, 2023 2 minutes ago, hmorrow said: On a desktop or your phone i tried, but no must be me lol You say the phone, are you using the Celebrity App and not the browser? If not the app you should download it Link to comment Share on other sites More sharing options...
Rare hmorrow Posted January 16, 2023 Author #20 Share Posted January 16, 2023 7 minutes ago, NutsAboutGolf said: You say the phone, are you using the Celebrity App and not the browser? If not the app you should download it Yep went on the app. Deleted it, rentered, FIXED- 2 points short, but I’m not worried about two points! THANKS! 1 Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted January 16, 2023 #21 Share Posted January 16, 2023 33 minutes ago, jelayne said: I read on the other forum today that it is a easy fix. They said to go to your Profile, delete your CC# and then reenter it and the points showed back up. I'm not having the problem so I didn't try it. Just the make this easier for the folks who aren't as tech savvy... 1) Open the phone App (it appears you cannot delete your CC number in any browser) 2) Select the My Account/bust icon at the top 3) Select "Profile" on the upper right 4) Select and COPY your CC number 5) Scroll down, select SAVE 6) Scroll up, paste your CC number 7) Scroll down, select SAVE 1 Link to comment Share on other sites More sharing options...
drakes2 Posted January 16, 2023 #22 Share Posted January 16, 2023 1 hour ago, LiveToCruise99 said: Mine are gone too but there's a message. And the message says "Sorry, we’re unable to display your loyalty tier and points right now. Please check back later." Give it a day or two. I had the same message on January 12th it was corrected the next day and points restored. Link to comment Share on other sites More sharing options...
pieter&sharon Posted January 16, 2023 #23 Share Posted January 16, 2023 1 hour ago, jelayne said: I read on the other forum today that it is a easy fix. They said to go to your Profile, delete your CC# and then reenter it and the points showed back up. I'm not having the problem so I didn't try it. Yeah! It worked! Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted January 16, 2023 #24 Share Posted January 16, 2023 1 hour ago, jelayne said: I read on the other forum today that it is a easy fix. They said to go to your Profile, delete your CC# and then reenter it and the points showed back up. I'm not having the problem so I didn't try it. Your my sunshine. I've been having the same problem for the last week. I went into my profile in the app and deleted my CC number and my RCL number. I then went back and put in my CC Number and went to web browser and suddenly everything was back to normal. I then went back to the App and was going to put my Crown and Anchor number in but it had auto populated. I'm wondering it it has to do with the Azamara breakaway. I also have that number on the web version but disappeared from the App. Iain doesn't have either of these populated and was not having any problems. Link to comment Share on other sites More sharing options...
Vagabond Knight Posted January 16, 2023 #25 Share Posted January 16, 2023 I had been patiently waiting for my points to come back for several days. Finally called today and, after about an hour and 20 minutes on hold, I got someone when I heavy accent that I could barely understand. After I asked her several times to repeat herself, I realized she was telling me to log out and back in again, which I told her I'd tried numerous times over the past few days (this wasn't my first day on a computer). Then she told me to delete my account. Huh? She kept saying go to Profile in the app and delete my account. I told her I wasn't using an app. She repeated that I should go to Profile in the app and delete my account. I finally figured out that she meant the Celebrity app on my phone, and I told her I don't have the Celebrity app on my phone and that I'm logged in via the website. Then she said to delete my account on the website. This made no sense to me, and at that point I lost my patience and hung up. Did a search on here and found this thread. AHA!!! Delete the Captains Club number!!! Finally, something that at least makes sense! Tried it and, although I had my doubts because it kept asking if I wanted to save my changes even though I'd already done so, IT WORKED! Thank you VERY much @jelayne!!! ❤️ Link to comment Share on other sites More sharing options...
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