voljeep Posted January 25, 2023 #1 Share Posted January 25, 2023 I booked a $1 deposit on a weekend when my CVP was not available. Got this email today when inquiring about a price drop and upgrading from PLUS to PREMIER. I would not be able to help you today since I have appointments all day with guests that wishes book cruises with me. Please call 800 774 6237 and speak to a representative since you booked this online. Have a great day. Link to comment Share on other sites More sharing options...
pompeii Posted January 25, 2023 #2 Share Posted January 25, 2023 Wow, mine has never sent anything like that to me. I generally always book online, then ask her to change whatever is necessary. She's always very responsive, although it did take her several days recently to get back to me regarding a question I had about covid testing. My question wasn't time sensitive, so maybe that's why. You might need a new CVP. 3 1 Link to comment Share on other sites More sharing options...
Steelers36 Posted January 25, 2023 #3 Share Posted January 25, 2023 (edited) Ouch. Not cool. I would forward that email to Guest Relations, the SVP of Marketing, and JP. I'd be asking them if they want my business or not. I'd also be getting a new CVP. Actually, I wouldn't - I'd get a good external TA that offers discounts off the cruise fare. ETA: I don't understand why a guest's ongoing CVP cannot "take over" a booking much like I could make an online booking and have my TA take it over. Edited January 25, 2023 by Steelers36 7 1 Link to comment Share on other sites More sharing options...
memoak Posted January 25, 2023 #4 Share Posted January 25, 2023 We always put a hold if we see a cabin we like and then email our CVP to finish on Monday. The only time I have gotten any message like you reference is when she was on holiday or on a cruise 1 1 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted January 25, 2023 #5 Share Posted January 25, 2023 Sounds like he/she is having a bad day! 3 Link to comment Share on other sites More sharing options...
pompeii Posted January 25, 2023 #6 Share Posted January 25, 2023 Just now, Rick&Jeannie said: Sounds like he/she is having a bad day! Not to mention bad grammar! 4 Link to comment Share on other sites More sharing options...
Wishing on a star Posted January 25, 2023 #7 Share Posted January 25, 2023 Too many similar tales. Sad. The one person here said they couldn't get a response from their planner, even AFTER they actually booked thru the Planner. But, would still get random PR emails "call me to book special deals today!" UGGGGHHHH. 1 Link to comment Share on other sites More sharing options...
voljeep Posted January 25, 2023 Author #8 Share Posted January 25, 2023 2 minutes ago, Wishing on a star said: Or, is it an Ashley. no - and not a 'Heather' either .... or even a Karen 2 1 Link to comment Share on other sites More sharing options...
Rare c-boy Posted January 25, 2023 #9 Share Posted January 25, 2023 Just now, voljeep said: no - and kind of hesitant to mention anything at this time , not wanting my account marked as a 'hard case' pita customer😎 🤣 smart man 2 1 Link to comment Share on other sites More sharing options...
Wishing on a star Posted January 25, 2023 #10 Share Posted January 25, 2023 Ohhhh, not a 'KAREN'! Hahahaha! Link to comment Share on other sites More sharing options...
Rare Ombud Posted January 25, 2023 #11 Share Posted January 25, 2023 Oh ... I guess I'm not as easy going. My CVP has it listed that I only want to be contacted before noon (we're both on the Pacific Coast) and email is perfectly fine. She has a huge list but always responds same day Agree with @Steelers36. that's strike 1 & 2 .... 3 strikes they're out 1 Link to comment Share on other sites More sharing options...
Rare Cruise Raider Posted January 25, 2023 #12 Share Posted January 25, 2023 So, I know once you’ve put a deposit down, it isn’t automatically turned over to your CVP if you’ve booked it online. However, when I’ve done this, my CVP is always willing to help me with my booking anyway. She just won’t credit for doing so. Perhaps if the same deposit is available, if that’s why you booked it, he/she can rebook it for you. But, I would still not crazy about getting that response. Depending on how much you do or don’t care for your CVP, I would probably suggest turning it over to a travel agent that could help you. 1 Link to comment Share on other sites More sharing options...
mnocket Posted January 25, 2023 #13 Share Posted January 25, 2023 Are CVPs somehow incentivized to make new bookings and since in this case the booking was already made the CVP had more to gain by focusing on new booking rather than helping? Link to comment Share on other sites More sharing options...
voljeep Posted January 25, 2023 Author #14 Share Posted January 25, 2023 I'm on "chat" now and also holding on phone for a rep 1 Link to comment Share on other sites More sharing options...
Rare LACruiser88 Posted January 25, 2023 #15 Share Posted January 25, 2023 29 minutes ago, Steelers36 said: I'd get a good external TA that offers discounts off the cruise fare. There is nothing like a good TA! 5 Link to comment Share on other sites More sharing options...
Peasy24 Posted January 25, 2023 #16 Share Posted January 25, 2023 That is crazy. I would definitely ask to be reassigned to someone else. I left a message with mine about making a payment and didn't hear back for around 4 hours. Tried her again and she picked up right away and was very helpful. Our party had put a hold on two staterooms the night before and she was able to get us a better location and deal, as well. Link to comment Share on other sites More sharing options...
Rare c-boy Posted January 25, 2023 #17 Share Posted January 25, 2023 (edited) 17 minutes ago, voljeep said: I'm on "chat" now and also holding on phone for a rep what's the back ground music, that always sets the tone of the conversation ....🎵 Edited January 25, 2023 by c-boy 2 1 Link to comment Share on other sites More sharing options...
SargassoPirate Posted January 25, 2023 #18 Share Posted January 25, 2023 I have yet to use a CVP. I make my own bookings online to get the price and cabin I want. Then after I'm satisfied with the booking, I transfer it over to big box and garner their incentives. Then I pay for the cruise with my big box credit card and get a nice cash back bonus. If any issues arise, such as a price drop, I call big box and let them work their magic. What is the added value of a CVP? Have I been missing something? 2 Link to comment Share on other sites More sharing options...
CC Rider 69 Posted January 25, 2023 #19 Share Posted January 25, 2023 My CVP told me, find your cruise, place a hold on it, and we iron out the details when she calls me. She calls usually within a day, if not the same day. She gets credit, and we're happy. 4 Link to comment Share on other sites More sharing options...
voljeep Posted January 25, 2023 Author #20 Share Posted January 25, 2023 I've had no problems with this CVP in the past - no real help, but nothing like this - 'she' evened answered a couple of questions concerning this exact cruise a few days ago - no help, but at least answered my questions 1 Link to comment Share on other sites More sharing options...
voljeep Posted January 25, 2023 Author #21 Share Posted January 25, 2023 and of course the "chat" person screwed up my reservation ... and disconnected before I could print the chat it will all work out - it's a game now to me ... $1 deposit on a cruise that looks to be less than 25% full - at least to the deck plans when booking 'plan a cruise' 1 Link to comment Share on other sites More sharing options...
Rare Itchy&Scratchy Posted January 25, 2023 #22 Share Posted January 25, 2023 1 hour ago, voljeep said: I would not be able to help you today since I have appointments all day with guests that wishes book cruises with me. Please call 800 774 6237 and speak to a representative since you booked this online. Have a great day. ouch. Rude. 1 1 Link to comment Share on other sites More sharing options...
voljeep Posted January 25, 2023 Author #23 Share Posted January 25, 2023 44 minutes and counting on hold - 'sailing is so refreshing' tumbler getting a workout .. 😉 2 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted January 25, 2023 #24 Share Posted January 25, 2023 1 hour ago, voljeep said: not wanting my account marked as a 'hard case' pita customer😎 Too late! We've all got your number! 😄 1 Link to comment Share on other sites More sharing options...
voljeep Posted January 25, 2023 Author #25 Share Posted January 25, 2023 7 minutes ago, Rick&Jeannie said: Too late! We've all got your number! 😄 53 minutes on hold - now talking with a Princess 'rep' - put back on hold while he 'checks' 2 Link to comment Share on other sites More sharing options...
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