Refund issues - any advice?

[trinitygirl]

Hi all, I am wondering if those of you with experience have any advice for me.  About 4 weeks ago I cancelled a cruise.  The deposit of $1755 was made up of two components, a deposit of $1395 from another cruise I cancelled at the same time I booked the new cruise, and an extra payment of $360.  (The first cruise was still outside the cancellation period if that is relevant, and so was this second cruise, so there were no penalties applicable for either cruise).   I pre-paid wifi, gratuities, enclave and shore excursions for the new cruise.  With 48 hours of cancelling the cruise, all of the pre-payments and the $360 from the deposit, showed up on my credit card.  However, the $1395 transferred deposit, has not been refunded.  I have called Princess but the phone assistant is unable to give any information other than saying that  the matter has been forwarded to a different department.  I have not heard anything from anyone.  
 

and then…. Ten days ago I cancelled and rebooked a different cruise, the only way to take advantage of a new promotion.   The deposit for that cruise was transferred to the new booking.  Again, I had pre-paid gratuities, wifi, excursions, and the enclave.  All the pre-paid bookings were cancelled.  Within 48 hours, wifi and gratuities were refunded to my card.  However, the $1000 I spent on the enclave and shore excursions have not been refunded.  I understand that spa and shore bookings are handled in different portfolios than the deposit/gratuities/wifi stuff,  but I don’t know if the fact that the refunds haven’t been processed yet is something to worry about.   I want to rebook all my excursions and the enclave, but am reluctant until the refunds show up.

 

so, any thoughts?

Emma