Rare albingirl Posted February 2, 2023 #1 Share Posted February 2, 2023 Don't you think that they should change it? It's so annoying to listen to for a long time while you are waiting for them to answer your call. It think it's time they put something else together that isn't so jarring. 3 Link to comment Share on other sites More sharing options...
taxmantoo Posted February 2, 2023 #2 Share Posted February 2, 2023 Are you saying they should put on old tapes of the Hal Cats ??? 😁 1 7 Link to comment Share on other sites More sharing options...
Rare ski ww Posted February 2, 2023 #3 Share Posted February 2, 2023 I just got off the phone with HAL, waited less then 1 min. Music wasn't that bad. Link to comment Share on other sites More sharing options...
CruiserBruce Posted February 2, 2023 #4 Share Posted February 2, 2023 First world problem... 4 Link to comment Share on other sites More sharing options...
Rare kazu Posted February 2, 2023 #5 Share Posted February 2, 2023 How about…. 9 Link to comment Share on other sites More sharing options...
robotpony Posted February 2, 2023 #6 Share Posted February 2, 2023 I wish more companies would just use callback queues, and do away with long hold times (short hold times I'm fine with). It should be cheaper for companies to do callbacks when they're busy too, as they don't need as many available 800 lines sitting idle with people on hold. 6 Link to comment Share on other sites More sharing options...
Rare Colorado Klutch Posted February 2, 2023 #7 Share Posted February 2, 2023 It's not the world famous bad techno music? 1 Link to comment Share on other sites More sharing options...
RuthC Posted February 2, 2023 #8 Share Posted February 2, 2023 Even better, how about no hold music at all! That way I can listen to what I want to listen to on my radio as I wait. I can take the customary 'we appreciate your patience' interruption (although you are definitely trying patience), but I don't need to hear it every few seconds. 5 Link to comment Share on other sites More sharing options...
SJSULIBRARIAN Posted February 2, 2023 #9 Share Posted February 2, 2023 I have found when you call when they open, 6 AM Pacific time, there is little if any wait. Link to comment Share on other sites More sharing options...
Rare 3rdGenCunarder Posted February 2, 2023 #10 Share Posted February 2, 2023 3 hours ago, taxmantoo said: Are you saying they should put on old tapes of the Hal Cats ??? 😁 😱 3 Link to comment Share on other sites More sharing options...
Rare ontheweb Posted February 2, 2023 #11 Share Posted February 2, 2023 1 hour ago, RuthC said: Even better, how about no hold music at all! That way I can listen to what I want to listen to on my radio as I wait. I can take the customary 'we appreciate your patience' interruption (although you are definitely trying patience), but I don't need to hear it every few seconds. You left out "your call is important to us". 1 5 Link to comment Share on other sites More sharing options...
Destiny0315 Posted February 2, 2023 #12 Share Posted February 2, 2023 5 hours ago, albingirl said: Don't you think that they should change it? Well there is one thing that people can't say changed post-covid. Maybe they are dealing with music supply chain shortages.🙂 2 Link to comment Share on other sites More sharing options...
Rare albingirl Posted February 3, 2023 Author #13 Share Posted February 3, 2023 And, I forgot to put my travels on this site. Sorry. Off to NS Statendam for 2 weeks collector cruise on Sat. Feb. 4. I will report back to you wonderful people when I return. I am very psyched about this; NS is one of my faves! We are in Florida but think of all of you with this deep freeze coming. Stay safe and well, and warm and inside. x Link to comment Share on other sites More sharing options...
Rare Copper10-8 Posted February 3, 2023 #14 Share Posted February 3, 2023 (edited) They should be playing this as we wait Followed by this one And this one Edited February 3, 2023 by Copper10-8 2 2 Link to comment Share on other sites More sharing options...
Rare HALcruiser2001 Posted February 3, 2023 #15 Share Posted February 3, 2023 16 hours ago, albingirl said: Don't you think that they should change it? It's so annoying to listen to for a long time while you are waiting for them to answer your call. It think it's time they put something else together that isn't so jarring. I think last time I called there may have been an option to turn it off. Maybe another hold I was on though. Link to comment Share on other sites More sharing options...
Nowcruise5 Posted February 3, 2023 #16 Share Posted February 3, 2023 Just for FYI, if you are on hold and do not hear music, the person you are holding for can hear anything you say. So be careful! Link to comment Share on other sites More sharing options...
Dismomx5 Posted February 3, 2023 #17 Share Posted February 3, 2023 I love when I call Disney and am put on hold. I get to sing my way to a customer service rep. Link to comment Share on other sites More sharing options...
Destiny0315 Posted February 3, 2023 #18 Share Posted February 3, 2023 20 minutes ago, Nowcruise5 said: Just for FYI, if you are on hold and do not hear music, the person you are holding for can hear anything you say. So be careful! That's good to know. So maybe if I play some music selections on my end from the Best of Yoko Ono it might push them to respond back quicker. Just a thought...😀 2 Link to comment Share on other sites More sharing options...
Nowcruise5 Posted February 5, 2023 #19 Share Posted February 5, 2023 Let me know if that works! Haha! Link to comment Share on other sites More sharing options...
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