Syracusefan44 Posted April 10, 2023 #1 Share Posted April 10, 2023 Last week my wife and I booked a Galapagos cruise in 2024 and when I try to access the reservation it states “the reservation number you entered is locked.” Can anyone tell me why it is locked? Thank you. Link to comment Share on other sites More sharing options...
twincheryl Posted April 10, 2023 #2 Share Posted April 10, 2023 Can’t tell you why… but the same thing happened to us. First time I called, they said it was an IT issue. Waited a few weeks and called again and was transferred to a dept that fixed it. Link to comment Share on other sites More sharing options...
zitsky Posted April 11, 2023 #3 Share Posted April 11, 2023 4 hours ago, Syracusefan44 said: Last week my wife and I booked a Galapagos cruise in 2024 and when I try to access the reservation it states “the reservation number you entered is locked.” Can anyone tell me why it is locked? Thank you. This used to be a problem if you forgot to logout somewhere. I’d call Celebrity and ask for tech support. 1 Link to comment Share on other sites More sharing options...
Rare abbydancer2003 Posted April 11, 2023 #4 Share Posted April 11, 2023 It happens if someone is accessing the reservation, and closes the window without exiting the reservation. It's supposed to clear after a few minutes, but I don't know that it always does. Link to comment Share on other sites More sharing options...
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