Gingerclerg Posted May 1, 2023 #1 Share Posted May 1, 2023 Ncl loaded over 200 to Gibraltar from Malaga. All turned away at border. Pulled us all into Spiegel Tent but not yet refunds. Diabetics and handicapped travlers left without food or for hours. This was a repeat from last weeks cruise. No refunds or credits offered yet. NCL DO BETTER. Link to comment Share on other sites More sharing options...
MeHeartCruising Posted May 1, 2023 #2 Share Posted May 1, 2023 For those of us that don't know what happened last week... I can't really decipher what you are saying has happened to you and why. 7 Link to comment Share on other sites More sharing options...
Olyrachel Posted May 1, 2023 #3 Share Posted May 1, 2023 Yes, I'm sorry, but this doesn't make any sense without context. Did they send you for an excursion that was then canceled? Link to comment Share on other sites More sharing options...
Rare YVRteacher Posted May 1, 2023 #4 Share Posted May 1, 2023 As a community, we can be kind. @Gingerclerg this sounds awful! I hope NCL found a solution for the rest of the day and that you are safe. 1 Link to comment Share on other sites More sharing options...
yankprintster Posted May 1, 2023 #5 Share Posted May 1, 2023 Not understanding what exactly what are you trying to say. Did many of the passengers not secure the necessary visa before the trip? 3 Link to comment Share on other sites More sharing options...
Gingerclerg Posted May 2, 2023 Author #6 Share Posted May 2, 2023 Sorry my internet access is limited due to being on ship. All tours to Gibraltar from Malaga were denied entrance. We were herded like cattle without proper communication. Some got in for about one hour. No one was able to get to summit, see apes or visit caves. The complaint line crossed the atrium. Link to comment Share on other sites More sharing options...
Gingerclerg Posted May 2, 2023 Author #7 Share Posted May 2, 2023 According to some members of our cruise. Another NCL cruise had this same issue earler this month. Malaga is not a regular port for them except on Transatlantic cruises. Link to comment Share on other sites More sharing options...
Rare KeithJenner Posted May 2, 2023 #8 Share Posted May 2, 2023 1 hour ago, Gingerclerg said: According to some members of our cruise. Another NCL cruise had this same issue earler this month. Malaga is not a regular port for them except on Transatlantic cruises. Whilst not regular as such, NCL have been going to Malaga for years. I’ve been there twice when on Canary Isles cruises from Barcelona. Lots of itineraries do seem to be going to Gibraltar itself these days though. Link to comment Share on other sites More sharing options...
bluesea777 Posted May 2, 2023 #9 Share Posted May 2, 2023 Did everyone bring their passports with them when going to Gibraltar on a tour? When we did the excursion back in 2016, we had to bring passports and walk thru the Customs & Border building from Spain into Gibraltar. Now Gibraltar is non-EU ..... Link to comment Share on other sites More sharing options...
MeHeartCruising Posted May 2, 2023 #10 Share Posted May 2, 2023 The OP has given no indication of the source of the problem. If the Gibraltar passport control raised issues or was understaffed or not prepared to deal with the buses, then that is not NCL's fault. As for the delays, of course there are going to be delays when going that distance and the end result is an unexpected turn of events. I can't fault NCL for that either. What actually happened at the border that caused this issue? 1 Link to comment Share on other sites More sharing options...
Rare DCGuy64 Posted May 2, 2023 #11 Share Posted May 2, 2023 Yeah, I'm also at a loss to figure out what happened and why, as well as knowing how it might have been NCL's fault. Link to comment Share on other sites More sharing options...
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