Rare Georgia_Peaches Posted June 22, 2023 #51 Share Posted June 22, 2023 46 minutes ago, bjahil47 said: executiveoffice@celebrity.com Same one I used but no response. Link to comment Share on other sites More sharing options...
Rare Georgia_Peaches Posted June 22, 2023 #52 Share Posted June 22, 2023 On 6/20/2023 at 7:38 PM, CHEZMARYLOU said: No response to my email but did get this in response to messinger. Hi there, thank you for your reply. Celebrity Cruises is constantly reviewing our competitive environment and this adjustments positions us in line with our competitors. We thank you for your feedback, your input will be shared with the proper teams. You sent In my opinion Celebrity was always a step above. What lines do you envision as your competitors? Do you want to be Royal Caribbean, or Carnival? If so, you just lost us as cruisers. Please feel free to share my input with your team. In the mean time I'm looking at other lines after our Equinox cruise for the reason state. Who knows where you and I will land but I feel Celebrity is taking 5 steps back wards to position in line with your competitor and I don't like it.. Sent 1m ago I would think they would want to be a cut above their competitors instead of in line with them. If their goal is to match competitors’ offerings instead of differentiating themselves then there should be nothing stopping Celebrity cruisers from going with the cheapest cruising option, right? I can’t imagine this was an approved Celebrity response. If it was, someone needs to be fired because the new way of thinking seems financially ludicrous. I have always been willing to pay more than the competition because I thought I was getting an elevated experience, instead they are saying that I’m paying more for an experience that is comparable. Not good Celebrity! 1 Link to comment Share on other sites More sharing options...
Spurs Fans Posted June 22, 2023 #53 Share Posted June 22, 2023 5 hours ago, kruzerci said: Did any of you get responses? Not me. Link to comment Share on other sites More sharing options...
Octavias Posted June 22, 2023 #54 Share Posted June 22, 2023 No response for me either…. Yet. They may still. Link to comment Share on other sites More sharing options...
Rare bjahil47 Posted June 22, 2023 #55 Share Posted June 22, 2023 I talked to Executive Office today. She said the menu change is a test on the Equinox only. Based on feedback they receive they will either go back to the previous menu or implement the new menu. She said that they are trying to compete with other cruise lines in their category. I told her offering hamburgers and talipia and upcharging steaks/lobster they are not competing they are lowering their class! She told me lobster will still be offered free (one) on chic night. @NutsAboutGolfwhen I asked her about Maine lobster she had no clue and said they are serving same lobster they always have. I also asked her that since I am in a RS in September, and if I wanted any of the “premium” entrees would I be charged? She said, yes I would be charged! We also discussed gluten free offerings as I have a gluten sensitivity. She said she is in contact with Retreat and Luminae and will get back to me in a few days with answers to those questions I asked. she was very nice, kept reiterating that it was a test. And the more people voice their concerns the less likely it will become permanent. 1 3 Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted June 22, 2023 #56 Share Posted June 22, 2023 3 minutes ago, bjahil47 said: I talked to Executive Office today. She said the menu change is a test on the Equinox only. Based on feedback they receive they will either go back to the previous menu or implement the new menu. She said that they are trying to compete with other cruise lines in their category. I told her offering hamburgers and talipia and upcharging steaks/lobster they are not competing they are lowering their class! She told me lobster will still be offered free (one) on chic night. @NutsAboutGolfwhen I asked her about Maine lobster she had no clue and said they are serving same lobster they always have. I also asked her that since I am in a RS in September, and if I wanted any of the “premium” entrees would I be charged? She said, yes I would be charged! We also discussed gluten free offerings as I have a gluten sensitivity. She said she is in contact with Retreat and Luminae and will get back to me in a few days with answers to those questions I asked. she was very nice, kept reiterating that it was a test. And the more people voice their concerns the less likely it will become permanent. Thanks for trying and that's what I thought about the lobster, leadership doesn't even know they're serving lobster that's lesser than what Carnival offers Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted June 22, 2023 Author #57 Share Posted June 22, 2023 6 hours ago, kruzerci said: Did any of you get responses? No. Link to comment Share on other sites More sharing options...
davekathy Posted June 22, 2023 #58 Share Posted June 22, 2023 8 hours ago, bjahil47 said: Have you talked to them yet? Yep. Back in February. Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted June 24, 2023 Author #59 Share Posted June 24, 2023 I just had a phone call from the executive office in response to my email. Besides boilerplate she did say they are still evaluating and appreciate feedback from guests. They are also taking into consideration guests with dietary needs and how the changes would affect them. She reiterated that feedback is important to them. Link to comment Share on other sites More sharing options...
Rare Georgia_Peaches Posted June 24, 2023 #60 Share Posted June 24, 2023 4 minutes ago, CHEZMARYLOU said: I just had a phone call from the executive office in response to my email. Besides boilerplate she did say they are still evaluating and appreciate feedback from guests. They are also taking into consideration guests with dietary needs and how the changes would affect them. She reiterated that feedback is important to them. I have since heard from the executive office as well and I have call scheduled for Monday. 1 Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted June 25, 2023 #61 Share Posted June 25, 2023 23 hours ago, Georgia_Peaches said: I have since heard from the executive office as well and I have call scheduled for Monday. Ask about the Maine lobster please! Lol Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted June 25, 2023 #62 Share Posted June 25, 2023 On 6/24/2023 at 9:34 AM, CHEZMARYLOU said: I just had a phone call from the executive office in response to my email. Besides boilerplate she did say they are still evaluating and appreciate feedback from guests. They are also taking into consideration guests with dietary needs and how the changes would affect them. She reiterated that feedback is important to them. I wonder how they’re obtaining feedback, are there new menu specific questions added to the post sailing survey? When RCI started charging for the second lobster tail, they said they’re listening to their customers yet still deployed the fee fleet wide…How many customers were saying “I love that fee!” Or “I booked another RCI cruise on board solely because of the fee!” Link to comment Share on other sites More sharing options...
Rare Georgia_Peaches Posted June 25, 2023 #63 Share Posted June 25, 2023 16 minutes ago, NutsAboutGolf said: Ask about the Maine lobster please! Lol Sure thing! But as I am allergic to lobster, I haven't really been following the lobster consternation. What, specifically should I ask? Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted June 25, 2023 #64 Share Posted June 25, 2023 2 minutes ago, Georgia_Peaches said: Sure thing! But as I am allergic to lobster, I haven't really been following the lobster consternation. What, specifically should I ask? Thanks! X still serves the lesser/cheaper Spiny/warm-water lobster while both Carnival and RcI upgraded to Maine lobster, ask if X has considered switching to Maine so it no longer serves inferior lobster to Carnival 1 Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted June 25, 2023 Author #65 Share Posted June 25, 2023 38 minutes ago, NutsAboutGolf said: I wonder how they’re obtaining feedback, are there new menu specific questions added to the post sailing survey? I think they are getting feedback from guests on board submitting comments or talking to someone in the restaurant or an officer. They have also been getting feedback via phone calls and emails from future guests who have read about these changes or seen them on the app. Link to comment Share on other sites More sharing options...
bandp407 Posted June 26, 2023 #66 Share Posted June 26, 2023 On 6/20/2023 at 9:01 AM, Spurs Fans said: I sent an email as well. I’ve emailed as well regarding the food quality and menu changes. Link to comment Share on other sites More sharing options...
RobynFL Posted June 26, 2023 #67 Share Posted June 26, 2023 I emailed executive office yesterday afternoon. I received a phone call about 2 hours later. I did not include my phone number in the email but gave them my sailing date and ship, so they took the time to look up my reservation and find my phone number. Anyway, bottom line is like others have said, they are testing the menu. They look forward to feedback from guests, whether currently onboard, those sailing or those who have sailed. IMHO best feedback will come from those who have experienced these test menus. I appreciated the quick response and the overall friendliness and concern from the caller. Let's hope for a good outcome. 1 Link to comment Share on other sites More sharing options...
Bo1953 Posted June 26, 2023 #68 Share Posted June 26, 2023 18 hours ago, NutsAboutGolf said: I wonder how they’re obtaining feedback, are there new menu specific questions added to the post sailing survey? When RCI started charging for the second lobster tail, they said they’re listening to their customers yet still deployed the fee fleet wide…How many customers were saying “I love that fee!” Or “I booked another RCI cruise on board solely because of the fee!” Or, did not care about the fee??? bon appetit and bon voyage 1 Link to comment Share on other sites More sharing options...
Spurs Fans Posted June 26, 2023 #69 Share Posted June 26, 2023 On 6/22/2023 at 12:09 PM, kruzerci said: Did any of you get responses? I just received an email from Diana Dolphin (yes, that’s her real name) 😊 asking me to call her. Link to comment Share on other sites More sharing options...
kruzerci Posted June 26, 2023 #70 Share Posted June 26, 2023 1 hour ago, Spurs Fans said: I just received an email from Diana Dolphin (yes, that’s her real name) 😊 asking me to call her. I received one also. Frankly I put all my comments in the email. Why do I want to call and discuss further? 1 Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted June 26, 2023 #71 Share Posted June 26, 2023 11 hours ago, Bo1953 said: Or, did not care about the fee??? bon appetit and bon voyage Damn my "fancy" food palate 🙃 1 Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted June 26, 2023 #72 Share Posted June 26, 2023 11 hours ago, RobynFL said: I emailed executive office yesterday afternoon. I received a phone call about 2 hours later. I did not include my phone number in the email but gave them my sailing date and ship, so they took the time to look up my reservation and find my phone number. Anyway, bottom line is like others have said, they are testing the menu. They look forward to feedback from guests, whether currently onboard, those sailing or those who have sailed. IMHO best feedback will come from those who have experienced these test menus. I appreciated the quick response and the overall friendliness and concern from the caller. Let's hope for a good outcome. If you used the same email as your X account, they probably got it from that Link to comment Share on other sites More sharing options...
Spurs Fans Posted June 26, 2023 #73 Share Posted June 26, 2023 1 hour ago, kruzerci said: I received one also. Frankly I put all my comments in the email. Why do I want to call and discuss further? Totally agree. Link to comment Share on other sites More sharing options...
Bo1953 Posted June 26, 2023 #74 Share Posted June 26, 2023 23 minutes ago, NutsAboutGolf said: Damn my "fancy" food palate 🙃 Hey, I have one as well... LOL So you are not alone!!! bon appetit and bon voyage Link to comment Share on other sites More sharing options...
Octavias Posted June 27, 2023 #75 Share Posted June 27, 2023 Am I the only one who emailed (days ago) and has not gotten a response? I didn’t even get a canned “thank you for your message” response. Link to comment Share on other sites More sharing options...
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