Rare dickinson Posted June 24, 2023 #1 Share Posted June 24, 2023 A few weeks after final payment I changed my EZ Air flights and saved over $600 (had to use a different airport but much better flights). How long does it take to get my refund? Will it be refunded to the credit card I used or will I get a check? Thanks. 1 Link to comment Share on other sites More sharing options...
Rare Ombud Posted June 24, 2023 #2 Share Posted June 24, 2023 So I came across something similar a few months ago. Paid in full (before final payment date) then repriced flight resulting in a credit. It required my CVP to 'check a box' and then I got it the next day Link to comment Share on other sites More sharing options...
Rare dickinson Posted June 24, 2023 Author #3 Share Posted June 24, 2023 1 hour ago, Ombud said: So I came across something similar a few months ago. Paid in full (before final payment date) then repriced flight resulting in a credit. It required my CVP to 'check a box' and then I got it the next day I use a TA but she does not handle air. I had gone onto Princess' website and changed my flights. I wonder if I have to call Princess to get my refund. I guess I will have to call Monday. 1 Link to comment Share on other sites More sharing options...
DUCHESSRN Posted June 24, 2023 #4 Share Posted June 24, 2023 Good luck ,filed for mine in March 14th ,still no check . Our EZ air flight was cancelled 4am the day of our sailing ...luckily got last 2 seats on a SW Flight . I called again Thursday our claim was processed May 30th was told 3 more weeks for check. 1 Link to comment Share on other sites More sharing options...
Rare dickinson Posted June 24, 2023 Author #5 Share Posted June 24, 2023 8 hours ago, DUCHESSRN said: Good luck ,filed for mine in March 14th ,still no check . Our EZ air flight was cancelled 4am the day of our sailing ...luckily got last 2 seats on a SW Flight . I called again Thursday our claim was processed May 30th was told 3 more weeks for check. Sorry your claim is taking so long. Ours would not be a claim. We haven't sailed yet and changed our EZ Air flights for better flights and price about 80 days before sailing. Link to comment Share on other sites More sharing options...
BerthaButt Posted June 24, 2023 #6 Share Posted June 24, 2023 I repriced my EZ air after final payment and was credited next day on the credit card I used . Link to comment Share on other sites More sharing options...
Rare flying boat Posted June 24, 2023 #7 Share Posted June 24, 2023 I cancelled ez air after final payment because of schedule changes. It showed as a credit in the cruise personalized for a few days, after that disappeared it was several days, maybe a week and was credited back to my credit card. Link to comment Share on other sites More sharing options...
fireval911 Posted June 24, 2023 #8 Share Posted June 24, 2023 I have changed flights a few times and each time I have had to call to get the refund. It took about a week after the call. Link to comment Share on other sites More sharing options...
Rare dickinson Posted June 24, 2023 Author #9 Share Posted June 24, 2023 (edited) @fireval911 I just called EZ Air and they said I had to speak to reservations. Sounds strange to me. He transferred me but hold time said one hour. I hung up. Is reservations the right department or did the EZ Air rep not know what he was doing? Edited June 24, 2023 by dickinson Link to comment Share on other sites More sharing options...
Rare cr8tiv1 Posted June 24, 2023 #10 Share Posted June 24, 2023 @dickinson I would either call EZ Air (800-545-0008) or Princess during the weekday (and ask for revenue department). Not sure if you can be connected to that, but EZ Air is open 24/7. Sounds like rep didn't know what they were doing (surprised?). My contacts with EZ Air have had good reps. Good Luck 1 Link to comment Share on other sites More sharing options...
Rare dickinson Posted June 24, 2023 Author #11 Share Posted June 24, 2023 @cre8tiv1 That is the number I dialed! There is no option for "revenue" dept. I think I clicked the last option which was for EZ Air but not if you are currently or about to travel. Maybe I should call and get someone else. Link to comment Share on other sites More sharing options...
Rare dickinson Posted June 24, 2023 Author #12 Share Posted June 24, 2023 I just called EZ Air again. This agent did not have a good command of English so I was constantly trying to re-explain the situation. Ultimately I asked if she was the right department. She said I had to call customer service. She said they are open 24/7. I called the main Princess number but wait time is still more than one hour. I will have to call back during the week. Link to comment Share on other sites More sharing options...
Rare cr8tiv1 Posted June 24, 2023 #13 Share Posted June 24, 2023 Princess doesn't like returning monies....$$$ # ! 1 Link to comment Share on other sites More sharing options...
Rare dickinson Posted June 25, 2023 Author #14 Share Posted June 25, 2023 3 hours ago, cr8tiv1 said: Princess doesn't like returning monies....$$$ # ! So true!!!! 1 1 Link to comment Share on other sites More sharing options...
Rare DHP1 Posted June 25, 2023 #15 Share Posted June 25, 2023 EZ Air e-mail : - airdepartment@princesscruises.com 1 Link to comment Share on other sites More sharing options...
Rare dickinson Posted June 25, 2023 Author #16 Share Posted June 25, 2023 12 hours ago, DHP1 said: EZ Air e-mail : - airdepartment@princesscruises.com Thanks, but have you used this email for a refund after final payment? If so how long did it take? EZ Air says I have to go through Customer Service. Two different reps told me this. Link to comment Share on other sites More sharing options...
fireval911 Posted June 25, 2023 #17 Share Posted June 25, 2023 I called reservations. They were able to note it and only took a few minutes. Link to comment Share on other sites More sharing options...
JoRoy218 Posted June 25, 2023 #18 Share Posted June 25, 2023 Similar experience, re-fared flights after final payment, requested refund to original form of payment. It took approx. 10 days after request. I too have had similar issues with Princess reps not having good command of English. I try to work with them but frequently find my self saying “ I can’t understand what you just said.” Or they misunderstand and simply use the algorithm to answer questions, etc. Very frustrating and time consuming. Link to comment Share on other sites More sharing options...
Rare DHP1 Posted June 25, 2023 #19 Share Posted June 25, 2023 9 hours ago, dickinson said: Thanks, but have you used this email for a refund after final payment? If so how long did it take? EZ Air says I have to go through Customer Service. Two different reps told me this. Never request a refund before. Link to comment Share on other sites More sharing options...
Rare dickinson Posted June 25, 2023 Author #20 Share Posted June 25, 2023 8 hours ago, fireval911 said: I called reservations. They were able to note it and only took a few minutes. I'll be trying tomorrow morning. Thanks. Link to comment Share on other sites More sharing options...
Rare dickinson Posted June 25, 2023 Author #21 Share Posted June 25, 2023 7 hours ago, JoRoy218 said: Similar experience, re-fared flights after final payment, requested refund to original form of payment. It took approx. 10 days after request. I too have had similar issues with Princess reps not having good command of English. I try to work with them but frequently find my self saying “ I can’t understand what you just said.” Or they misunderstand and simply use the algorithm to answer questions, etc. Very frustrating and time consuming. Agree!!! So sad. Link to comment Share on other sites More sharing options...
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