Rare Cruisegirl6 Posted July 19, 2023 #1 Share Posted July 19, 2023 We always get the premium internet package, as my other half has to check work emails daily and I like to keep an eye on my pets at home via the cameras. On the Edge and Apex the internet worked fine but we were unable to make calls, but able to text, look at cameras etc. I read on other boards here of people saying the internet on the Equinox is very bad. Question, we again will have the premium package, how is the internet as far as getting emails, texting and especially downloading YouTube videos and checking cameras on the house? Truly appreciate the help Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted July 19, 2023 #2 Share Posted July 19, 2023 44 minutes ago, Cruisegirl6 said: We always get the premium internet package, as my other half has to check work emails daily and I like to keep an eye on my pets at home via the cameras. On the Edge and Apex the internet worked fine but we were unable to make calls, but able to text, look at cameras etc. I read on other boards here of people saying the internet on the Equinox is very bad. Question, we again will have the premium package, how is the internet as far as getting emails, texting and especially downloading YouTube videos and checking cameras on the house? Truly appreciate the help Did you go to the internet manager? Sounds like you had basic yet you would need to have wi-fi calling enabled which the manager would look at. When starlink first deployed, folks were posting speeds up to 50mbps, it seems fleetwide they cap it at 5mbps but that's only peak where it seems to average under 3mbps 1 Link to comment Share on other sites More sharing options...
Rare Pennstatedj Posted July 19, 2023 #3 Share Posted July 19, 2023 We just got off the Equinox on Sunday. We had premium and had no problems. We did FaceTime, texts, watched utube and Netflix. No problems at all. 3 1 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted July 19, 2023 #4 Share Posted July 19, 2023 I've not had problems making calls using the Premium Internet. Wondering if your problems is with your settings. Iain had a similar problem and I found that he didn't have WiFi over Internet enabled. Place Wi-Fi calls from your iPhone To turn on Wi-Fi calling, go to Settings > Phone > Wi-Fi Calling > Turn to On. You might need to enter or confirm your address for emergency services. If Wi-Fi Calling is available, you'll see "Wi-Fi" in the status bar while viewing Control Center. Then your calls will use Wi-Fi Calling. 1 1 Link to comment Share on other sites More sharing options...
maiaaya Posted July 19, 2023 #5 Share Posted July 19, 2023 I am on the Equinox now and the internet service has been great! We have premium and have had zero issues accessing anything, including FaceTime, texting, streaming, etc. 2 Link to comment Share on other sites More sharing options...
Rare Georgia_Peaches Posted July 20, 2023 #6 Share Posted July 20, 2023 After just coming off Equinox at the beginning of the month I can confirm that wifi was not as good as I’ve experienced in the past on other ships. We started out using our Elite 90 minutes and then purchased a premium package for the remaining time. We had good service some days and bad the others. Surprisingly, our service was better on sea days than when in port. I’m not a techie so I can’t account for any of it. I was happy to get a signal whenever I could. 2 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted July 20, 2023 #7 Share Posted July 20, 2023 One thing that I've noticed is that the Internet (especially on the non-revolutionized ships) can vary according to location on the ship and proximity to routers. One room we had on Solstice I could hardly get a signal and had to have a repeater installed. I also noticed that when walking and talking on the phone I would often get dropped when being handed off between routers. 2 Link to comment Share on other sites More sharing options...
dock Posted July 20, 2023 #8 Share Posted July 20, 2023 Just got off Equinox on Sunday. We had no problems with Premium anywhere on the ship. 2 Link to comment Share on other sites More sharing options...
cruisegirlppp Posted July 20, 2023 #9 Share Posted July 20, 2023 14 hours ago, Georgia_Peaches said: After just coming off Equinox at the beginning of the month I can confirm that wifi was not as good as I’ve experienced in the past on other ships. We started out using our Elite 90 minutes and then purchased a premium package for the remaining time. We had good service some days and bad the others. Surprisingly, our service was better on sea days than when in port. I’m not a techie so I can’t account for any of it. I was happy to get a signal whenever I could. This is my plan for up-coming quickie cruise....can you recall the cost to purchase internet on board? Link to comment Share on other sites More sharing options...
Rare terrydtx Posted July 20, 2023 #10 Share Posted July 20, 2023 We were on the Equinox last month in a Sky Suite with premium Wi-Fi and the service was the best of any cruise ship we have been on. Made Wi-Fi video calls from our phones and downloaded almost anything we wanted. Also used Whats Up app for calls too. 3 1 Link to comment Share on other sites More sharing options...
Rare Georgia_Peaches Posted July 20, 2023 #11 Share Posted July 20, 2023 8 hours ago, cruisegirlppp said: This is my plan for up-coming quickie cruise....can you recall the cost to purchase internet on board? It was $124 with my Elite discount, which was automatically added. At the time I had 5 days left on the cruise. 1 1 Link to comment Share on other sites More sharing options...
TeeRick Posted July 22, 2023 #12 Share Posted July 22, 2023 On 7/20/2023 at 11:55 AM, terrydtx said: We were on the Equinox last month in a Sky Suite with premium Wi-Fi and the service was the best of any cruise ship we have been on. Made Wi-Fi video calls from our phones and downloaded almost anything we wanted. Also used Whats Up app for calls too. That was my experience too on Equinox this past January. We were in a CS. Maybe the suites have better signal? 2 Link to comment Share on other sites More sharing options...
Rare terrydtx Posted July 22, 2023 #13 Share Posted July 22, 2023 10 minutes ago, TeeRick said: That was my experience too on Equinox this past January. We were in a CS. Maybe the suites have better signal? It's all part of the new Starlink service. Our cabin had a small box connected to the Starlink system and our butler told me every cabin had one. Link to comment Share on other sites More sharing options...
phoenix_dream Posted July 22, 2023 #14 Share Posted July 22, 2023 We had no issues with internet on our cruise this past winter. Sometimes you can encounter issues depending where you sail, but we didn't have any in the Caribbean. 1 Link to comment Share on other sites More sharing options...
rmalbers Posted July 23, 2023 #15 Share Posted July 23, 2023 The internet 'quality' will vary somewhat based on the latitude of the cruise you are on. In the north/south there is less starlink coverage. https://satellitemap.space/ 2 Link to comment Share on other sites More sharing options...
Bandman Posted July 23, 2023 #16 Share Posted July 23, 2023 (edited) Equinox earlier this month with Premium Wifi. It worked great everywhere for me except for the bed in our cabin. Couldn’t be in bed and surf at all. Edited July 23, 2023 by Bandman 2 Link to comment Share on other sites More sharing options...
Rare lorimay Posted July 24, 2023 #17 Share Posted July 24, 2023 I was on the Equinox in February with premium internet and it wasn't working well in my cabin. I went to the wifi help desk and explained I needed to be able to do a zoom call. They sent a team to install one of the routers directly in my cabin. It was great - best internet service I have had on a cruise ship. Much better than on Edge the next month. I complimented the IT officer when I saw him at a meet and greet and he told me they are trying to get coverage all over the ship and were happy I let them know there was a "dead" spot. 1 Link to comment Share on other sites More sharing options...
Rare Cruisegirl6 Posted July 24, 2023 Author #18 Share Posted July 24, 2023 2 hours ago, lorimay said: I was on the Equinox in February with premium internet and it wasn't working well in my cabin. I went to the wifi help desk and explained I needed to be able to do a zoom call. They sent a team to install one of the routers directly in my cabin. It was great - best internet service I have had on a cruise ship. Much better than on Edge the next month. I complimented the IT officer when I saw him at a meet and greet and he told me they are trying to get coverage all over the ship and were happy I let them know there was a "dead" spot. Where is the wi fi help desk on the Equinox? Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted July 24, 2023 #19 Share Posted July 24, 2023 41 minutes ago, Cruisegirl6 said: Where is the wi fi help desk on the Equinox? Celebrity iLounge midship on 6 1 Link to comment Share on other sites More sharing options...
mcroadman Posted August 6, 2023 #20 Share Posted August 6, 2023 So, wondering if we can go without premium internet. As anyone been able to still use Whats App, and check email without the upgrade? Thanks, Mary Link to comment Share on other sites More sharing options...
m8zenblue Posted August 6, 2023 #21 Share Posted August 6, 2023 Question: How is the Basic Internet on the Equinox ? Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted August 6, 2023 #22 Share Posted August 6, 2023 4 minutes ago, m8zenblue said: Question: How is the Basic Internet on the Equinox ? You may wish to do a quick search - I found a good thread that may be of help. Link to comment Share on other sites More sharing options...
mef623 Posted July 31 #23 Share Posted July 31 On 8/7/2023 at 1:46 AM, Jim_Iain said: . We are on Equinox now. We are in a Sky Suite and are supposed to have premium internet, but our cabin (and our neighbors) isn’t getting access. If I want to connect, I have to walk down the hall. Supposedly, they called IT at the lounge, but we haven’t seen anything. The concierge at The Retreat is patronizing, so we are going to have to escalate it, although not sure to whom. Elsewhere in the ship, premium gets about 4 Mbps. Mike Link to comment Share on other sites More sharing options...
Rare terrydtx Posted July 31 #24 Share Posted July 31 1 minute ago, mef623 said: We are on Equinox now. We are in a Sky Suite and are supposed to have premium internet, but our cabin (and our neighbors) isn’t getting access. If I want to connect, I have to walk down the hall. Supposedly, they called IT at the lounge, but we haven’t seen anything. The concierge at The Retreat is patronizing, so we are going to have to escalate it, although not sure to whom. Elsewhere in the ship, premium gets about 4 Mbps. Mike Have you tried getting your butler to handle getting IT to your cabin to fix? Each cabin has a Starlink router which is probably the cause of your outage. 1 Link to comment Share on other sites More sharing options...
Rare keesar Posted July 31 #25 Share Posted July 31 2 hours ago, terrydtx said: Have you tried getting your butler to handle getting IT to your cabin to fix? Each cabin has a Starlink router which is probably the cause of your outage. Great tip. We had poor internet on the Equinox. After speaking with IT, a technician came to our room with a "signal booster" which made a huge difference. We no longer had to leave the room to get decent service. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now