Rare TopofWorld Posted August 18, 2023 #1 Share Posted August 18, 2023 Hi to all. Today tried accessing my booking through the app on my phone ( android). It autologged me in, said 347 days to go (which was wrong, it is 330) and kept saying "Loading". I could access the booking through Cruise Personaliser. So I deleted and reinstalled the app. Now when trying to link the booking, it either says not found or please enter valid data. The booking shows fine through the website from my PC. This has been going on for the last 3-4 hours. Glitch, or should I be genuinely concerned? Thank you all Link to comment Share on other sites More sharing options...
Fortunate 2 travel Posted August 18, 2023 #2 Share Posted August 18, 2023 I’m seeing a major glitch on my app. Went from Green lane to Yellow. It shows the check marks for the personal information and medallion. 1 Link to comment Share on other sites More sharing options...
Rare TxTeach79 Posted August 18, 2023 #3 Share Posted August 18, 2023 My sailing disappeared completely and couldn't be added by confirmation number. Seems like a glitch to me. 1 Link to comment Share on other sites More sharing options...
Rare LACruiser88 Posted August 18, 2023 #4 Share Posted August 18, 2023 Same here, all of our 7 booked cruises are gone from the app. 🤷♂️ Link to comment Share on other sites More sharing options...
Once Upon A Time Posted August 18, 2023 #5 Share Posted August 18, 2023 try deleting the app, reinstalling it and signing on again.....may help. 1 Link to comment Share on other sites More sharing options...
Guest ldtr Posted August 18, 2023 #6 Share Posted August 18, 2023 I suspect the servers are offline. Link to comment Share on other sites More sharing options...
nnzz Posted August 18, 2023 #7 Share Posted August 18, 2023 Princess is having issues with the entire system and reports that they are working on it and should be up within 24 hours 3 Link to comment Share on other sites More sharing options...
deltahog Posted August 18, 2023 #8 Share Posted August 18, 2023 Probably related when trying the online version: Your booking is not currently available in the Medallion Class app. Please try again later. Your booking may require payment or additional guest details. Use this web site or contact your Travel Agent to review payment and guest details. Link to comment Share on other sites More sharing options...
SCX22 Posted August 18, 2023 #9 Share Posted August 18, 2023 There was an update to Version 4.13.1 for Apple users a few days ago. After Princess fixes things on their end, also check to see if you're using the latest version. Not sure about Android. Link to comment Share on other sites More sharing options...
Rare TopofWorld Posted August 18, 2023 Author #10 Share Posted August 18, 2023 23 minutes ago, nnzz said: Princess is having issues with the entire system and reports that they are working on it and should be up within 24 hours How and where can I see this in the future? Facebook? Twitter? Thank you Link to comment Share on other sites More sharing options...
voljeep Posted August 18, 2023 #11 Share Posted August 18, 2023 will it go round in circles? - all I get is the blue screen, let's cruise, and endless circle iphone Link to comment Share on other sites More sharing options...
SCX22 Posted August 18, 2023 #12 Share Posted August 18, 2023 My cruise is loading on the App on my iPhone, but it takes a while for it to load. Link to comment Share on other sites More sharing options...
Rare TopofWorld Posted August 18, 2023 Author #13 Share Posted August 18, 2023 From all your replies, it seems it is a systemwide problem. Dissapointing for a company of this size to have such IT outages. Let's have some coffee (or beer) and see what tomorrow brings. Thank you all 2 Link to comment Share on other sites More sharing options...
nnzz Posted August 18, 2023 #14 Share Posted August 18, 2023 6 minutes ago, TopofWorld said: How and where can I see this in the future? Facebook? Twitter? Thank you If you mean where did I see this info I spoke to them, an actual live person in the states with no wait. All of my cruises have disappear from my app. so I was concerned enough to call since we cruise in several weeks. Link to comment Share on other sites More sharing options...
Pickels Posted August 18, 2023 #15 Share Posted August 18, 2023 57 minutes ago, TopofWorld said: Hi to all. Today tried accessing my booking through the app on my phone ( android). It autologged me in, said 347 days to go (which was wrong, it is 330) and kept saying "Loading". I could access the booking through Cruise Personaliser. So I deleted and reinstalled the app. Now when trying to link the booking, it either says not found or please enter valid data. The booking shows fine through the website from my PC. This has been going on for the last 3-4 hours. Glitch, or should I be genuinely concerned? Thank you all I had the same problem with the app; last week I called and after an hour on the phone; the "navigator" said she was going to put in a service ticket and I should try again after a week. So, I waited a week and tried again, still not working. Called again, and another "navigator" worked with me to get this issue resolved. Spent about a half hour on the phone, he said he could get my reservation on the app and I should try in 24 hours. We'll try again later, this seems to be an issue with lots of people. Back in 2019, when we cruised with Princess, the medallion app worked perfectly the first time, so I guess upgrades have been done, and the Princess IT unit has to get the kinks out. Keep trying, it'll work eventually. 😃 Link to comment Share on other sites More sharing options...
Yowman Posted August 18, 2023 #16 Share Posted August 18, 2023 My cruiser shows on the app and says my dream vacation starts in 47 days. I embark Sep 30, which is 43 days away. IT is difficult for Princess. Link to comment Share on other sites More sharing options...
ROXIETHEHORSE Posted August 18, 2023 #17 Share Posted August 18, 2023 Our booking disappeared from the app as well. Says my booking does not exist when I enter the booking number. It was there earlier today. I was hoping it was because we won our upgrade bid and it was being updated...LOL. Link to comment Share on other sites More sharing options...
voljeep Posted August 18, 2023 #18 Share Posted August 18, 2023 stupid app ... I'll check back next Wednesday, of so - nothing will happen between now and then anyway Link to comment Share on other sites More sharing options...
Yowman Posted August 18, 2023 #19 Share Posted August 18, 2023 I see the following: when I try to use the web version of the medallion app. Also, when I look at my Travel Summary I no longer see my specialty dining reservations. Taking my credit card statement with me in case the reservations have been lost by Princess. 1 Link to comment Share on other sites More sharing options...
Mangrove Snapper Posted August 18, 2023 #20 Share Posted August 18, 2023 1 hour ago, deltahog said: Probably related when trying the online version: Your booking is not currently available in the Medallion Class app. Please try again later. Your booking may require payment or additional guest details. Use this web site or contact your Travel Agent to review payment and guest details. Yes, I also got this message when I checked princess.com after having issues on the app. I called and was told there is a system wide issue and to try again in 48 hours. Link to comment Share on other sites More sharing options...
voljeep Posted August 18, 2023 #21 Share Posted August 18, 2023 22 minutes ago, Mangrove Snapper said: Yes, I also got this message when I checked princess.com after having issues on the app. I called and was told there is a system wide issue and to try again in 48 hours. #ustoo Link to comment Share on other sites More sharing options...
JG&Lcruisingnewbies Posted August 18, 2023 #22 Share Posted August 18, 2023 Definitely glitchy I had no access to the app earlier. Now I can get in but I’m hopping between yellow lane & blue lane. It’s different every time I start it. I’m getting on Sky Princess tomorrow. If I get yellow lane then I’ll just restart it and hope for the best! Link to comment Share on other sites More sharing options...
rich_cathybrock Posted August 18, 2023 #23 Share Posted August 18, 2023 3 hours ago, Fortunate 2 travel said: I’m seeing a major glitch on my app. Went from Green lane to Yellow. It shows the check marks for the personal information and medallion. Me too, exactly the same thing. Web site says I cannot access booking until paid in full, which I did TWO WEEKS ago. This is seriously concerning. Was green lane, now it say information is missing which makes no sense since we are all checked in as of last week and even printed luggage tags. What the heck is going on? Link to comment Share on other sites More sharing options...
rich_cathybrock Posted August 18, 2023 #24 Share Posted August 18, 2023 Apologies for the double-post, but I just called Princess, and they confirmed all is OK - they are evidently having issues on the medallion app / medallion website just now and have been all morning. I recommended they post a banner on the web site - this is naturally going to scare a lot of passengers, especially if they are traveling this week. I totally feel for you if you are boarding tomorrow - this kind of thing is so easily avoided with some basic communications from their web team. The medallion app is a full "fail" right now. I am watching it "check" and then "uncheck" the Personal Info & Documents and then the "Choose your Wearable" boxes over and over again, all the while remaining in the "Yellow" lane in the time it has taken me to post this. Can't get in on the web at all - "info is incomplete or a balance is due - contact your agent." Really poor form to scare people like this. They told me to try again later. Surreal... 1 1 Link to comment Share on other sites More sharing options...
walkingsoon Posted August 18, 2023 #25 Share Posted August 18, 2023 Glitch: Yes Should I worry? No. Princess should worry. They should worry a lot. They should dump the app and all the managers who have been pushing it. 2 3 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now